Customer Service Jobs in Concord, NC
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Full Time - Customer Service Associate - Tool Rental - Closing
- Charlotte, NC (20 miles from Concord, NC)
- 1 hour ago
- Charlotte, NC (20 miles from Concord, NC)
- 1 hour ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....
Customer Service Representative
- Charlotte, NC (20 miles from Concord, NC)
- 14 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 14 hours ago
We are looking to add a Customer Service Representative to our team at Pet Palace Charlotte South!...
- Indian Trail, NC (19 miles from Concord, NC)
- 14 hours ago
- Indian Trail, NC (19 miles from Concord, NC)
- 14 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Matthews, NC (22 miles from Concord, NC)
- 23 hours ago
- Matthews, NC (22 miles from Concord, NC)
- 23 hours ago
service and/or administrative assistant experience Carolina Veterinary Specialists is a network of six 24-hour specialty and emergency hospitals in the Carolinas and has been providing premier veterinary...
Customer Service Representative - Veterinary Radiation Therapy & Medical Oncology
- Matthews, NC (22 miles from Concord, NC)
- 23 hours ago
- Matthews, NC (22 miles from Concord, NC)
- 23 hours ago
We are currently seeking a dedicated and compassionate Customer Service Representative (CSR) to support our Radiation Therapy and Medical Oncology departments....
Customer Service Representative/ Inside Sales Representative
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
service experience; inside sales experience Associate or Bachelor’s degree in Business, Marketing, or related curriculum preferred Must be a self-starter who possesses excellent PC skills; knowledge...
Customer Service Associate (part-time)-Monroe
- Monroe, NC (21 miles from Concord, NC)
- 1 day ago
- Monroe, NC (21 miles from Concord, NC)
- 1 day ago
General Summary The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping and general stocking....
Customer Service Representative
- Mt Pleasant, NC (6 miles from Concord, NC)
- 1 day ago
- Mt Pleasant, NC (6 miles from Concord, NC)
- 1 day ago
Store 2708387: 8425 Hwy 49 N, Mt Pleasant, North Carolina 28124 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative- Full Time (Including After Hours And Weekends)
- Concord, NC
- 1 day ago
- Concord, NC
- 1 day ago
Electric is looking for customer service representatives to join our team, so apply today!...
IN OFFICE Customer Service Representative & Administrative Assistant
- Concord, NC
- 1 day ago
- Concord, NC
- 1 day ago
Customer Service Responsibilities Answer customer calls and schedule jobs according to their needs....
Customer Service Associate Job
- Matthews, NC (22 miles from Concord, NC)
- 2 days ago
- Matthews, NC (22 miles from Concord, NC)
- 2 days ago
Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position!...
CharMeck 311 Customer Service Representative (CSR)
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
CSRs are required to provide a stellar level of customer service and satisfaction with each contact....
Customer Service Representative
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
Position: Customer Service Representative Job Description: The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the...
Customer Service Representative - Full Time
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
What youll do as a Customer Service Representative? You'll handle inbound calls from our many cardholders, keeping exceptional customer service as your constant goal....
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers....
Demographic Data for Concord, NC
Moving to Concord, NC? Find some basic demographic data about Concord, NC below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Concord, NC
Highest Education Level
Customer Services in Concord, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »