Customer Service Jobs in Wilson, NY

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-13 of 13 Jobs

Pharmacy Customer Service Associate

  • Grand Island, NY (19 miles from Wilson, NY)
  • 2 hours ago
  • Grand Island, NY (19 miles from Wilson, NY)
  • 2 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • Tonawanda, NY (19 miles from Wilson, NY)
  • 13 hours ago
  • Tonawanda, NY (19 miles from Wilson, NY)
  • 13 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Retail Customer Service Associate

  • Niagara Falls, NY (16 miles from Wilson, NY)
  • 4 days ago
  • Niagara Falls, NY (16 miles from Wilson, NY)
  • 4 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 1580 Military Road, Niagara Falls...

Client Service Representative

  • Amherst, NY (20 miles from Wilson, NY)
  • 11 days ago
  • Amherst, NY (20 miles from Wilson, NY)
  • 11 days ago

The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...

Customer Service Representative, Spectrum Mobile

  • Amherst, NY (20 miles from Wilson, NY)
  • 30+ days ago
  • Amherst, NY (20 miles from Wilson, NY)
  • 30+ days ago

Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you....

Customer Relations Specialist

  • Lockport, NY (9 miles from Wilson, NY)
  • 30+ days ago
  • Lockport, NY (9 miles from Wilson, NY)
  • 30+ days ago

Geared for the Driven At Buffalo Lube Associates, LP, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety...

Customer Relations Specialist

  • Clarence, NY (22 miles from Wilson, NY)
  • 30+ days ago
  • Clarence, NY (22 miles from Wilson, NY)
  • 30+ days ago

Geared for the Driven At Buffalo Lube Associates, LP, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety...

Customer Service Representative

  • Amherst, NY (20 miles from Wilson, NY)
  • 45+ days ago
  • Amherst, NY (20 miles from Wilson, NY)
  • 45+ days ago

Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you....

Customer Service Representative

  • Niagara Falls, NY (16 miles from Wilson, NY)
  • 45+ days ago
  • Niagara Falls, NY (16 miles from Wilson, NY)
  • 45+ days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Sales & Customer Service Associate

  • Tonawanda, NY (19 miles from Wilson, NY)
  • 60+ days ago
  • Tonawanda, NY (19 miles from Wilson, NY)
  • 60+ days ago

Training to help you grow and refine your sales and customer service skills....

Customer Service Representative

  • Tonawanda, NY (19 miles from Wilson, NY)
  • 60+ days ago
  • Tonawanda, NY (19 miles from Wilson, NY)
  • 60+ days ago

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...

Seasonal Part time customer experience associate

  • Niagara Falls, NY (16 miles from Wilson, NY)
  • 60+ days ago
  • Niagara Falls, NY (16 miles from Wilson, NY)
  • 60+ days ago

service, or sales environment Proven sales track record and results driven mindset Competitive drive and entrepreneurial confidence to succeed Demonstrated ability to deliver a high standard of customer...

Call Center Sales & Customer Service Associate

  • Tonawanda, NY (19 miles from Wilson, NY)
  • 90+ days ago
  • Tonawanda, NY (19 miles from Wilson, NY)
  • 90+ days ago

Training to help you grow and refine your sales and customer service skills....

Demographic Data for Wilson, NY

Moving to Wilson, NY? Find some basic demographic data about Wilson, NY below.


Local
National
3,301
58
Small

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
customer service
....................

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Wilson, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Wilson, NY offer the following education background
High School or GED
34.4%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Wilson, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »