Customer Service Jobs in Troy, NY
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative - Employee Assistance Program (Tuesday-Saturday 10:00AM-6:30PM EST)
- Albany, NY (11 miles from Troy, NY)
- 11 hours ago
- Albany, NY (11 miles from Troy, NY)
- 11 hours ago
**Position Summary** CVS Aetna has an opportunity available for a full time Customer Service Representative in the Employee Assistance Program (EAP) team....
- Albany, NY (11 miles from Troy, NY)
- 13 hours ago
- Albany, NY (11 miles from Troy, NY)
- 13 hours ago
One year of customer service experience required. Two or more years of customer service preferred. Experience with a documentation system to track inquiries generated and received preferred....
Remote Work- Saratoga Springs, NY (22 miles from Troy, NY)
- 1 day ago
- Saratoga Springs, NY (22 miles from Troy, NY)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Pittsfield, MA (24 miles from Troy, NY)
- 1 day ago
- Pittsfield, MA (24 miles from Troy, NY)
- 1 day ago
Customer Service Representative, Insurance** Are you passionate about customer service and looking to build a long-lasting career in the insurance industry? Look no further!...
Pharmacy Customer Service Associate
- Hoosick Falls, NY (14 miles from Troy, NY)
- 1 day ago
- Hoosick Falls, NY (14 miles from Troy, NY)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - Employee Assistance Program (Sunday-Wednesday 9:00pm-7:30am EST)
- Albany, NY (11 miles from Troy, NY)
- 1 day ago
- Albany, NY (11 miles from Troy, NY)
- 1 day ago
**Position Summary** CVS Aetna has an opportunity available for a full time Customer Service Representative in the Employee Assistance Program (EAP) team....
Customer Service Representative / Switchboard operators
- Albany, NY (11 miles from Troy, NY)
- 1 day ago
- Albany, NY (11 miles from Troy, NY)
- 1 day ago
Title:**** **Customer Service Representative / Switchboard operators **Location with zip code:** Albany, NY 12231 **Pay Rate:** $18/hr on W2 **Shift Hours :** M-F 8:30 a.m.-4:30 p.m....
Pharmacy Customer Service Associate
- East Greenbush, NY (10 miles from Troy, NY)
- 1 day ago
- East Greenbush, NY (10 miles from Troy, NY)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Albany, NY (11 miles from Troy, NY)
- 2 days ago
- Albany, NY (11 miles from Troy, NY)
- 2 days ago
**ESSENTIAL RESPONSIBILITIES** + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve...
- Albany, NY (11 miles from Troy, NY)
- 2 days ago
- Albany, NY (11 miles from Troy, NY)
- 2 days ago
DUTIES AND RESPONSIBILITIES Provide outstanding friendly customer service. Observe and follow all company policies and established procedures....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer service representative
- Altamont, NY (22 miles from Troy, NY)
- 3 days ago
- Altamont, NY (22 miles from Troy, NY)
- 3 days ago
Job Description: Customer service representative (US) About JFM: JFM is an up-and-coming gift card company focused on these major goals: Preventing gift card scams....
LP Customer Service Associate II
- Latham, NY (9 miles from Troy, NY)
- 4 days ago
- Latham, NY (9 miles from Troy, NY)
- 4 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative - FT
- Albany, NY (11 miles from Troy, NY)
- 6 days ago
- Albany, NY (11 miles from Troy, NY)
- 6 days ago
service....
Customer Service Representative
- Albany, NY (11 miles from Troy, NY)
- 6 days ago
- Albany, NY (11 miles from Troy, NY)
- 6 days ago
LOCATION:** Remote U.S. locations **OVERVIEW** You will provide positive, supportive environment, generous benefits package, and comprehensive training program. You will provide support to...
Demographic Data for Troy, NY
Moving to Troy, NY? Find some basic demographic data about Troy, NY below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Troy, NY
Highest Education Level
Customer Services in Troy, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Wellness
- Cashier Skills
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Retail
- Reception
- Energetic
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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