Customer Service Jobs in Rochester, NY
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Performs a range of administrative and customer service tasks, providing valuable support to the hospital....
- Fairport, NY (10 miles from Rochester, NY)
- 23 hours ago
- Fairport, NY (10 miles from Rochester, NY)
- 23 hours ago
Position Summary : Our Customer Service Associate will initiate first party calls on behalf of our clients with consumers to provide information related to their account....
Remote WorkU-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Pharmacy Customer Service Associate
- North Chili, NY (10 miles from Rochester, NY)
- 2 days ago
- North Chili, NY (10 miles from Rochester, NY)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Associate Customer Care Representative / Flex
- Fairport, NY (10 miles from Rochester, NY)
- 4 days ago
- Fairport, NY (10 miles from Rochester, NY)
- 4 days ago
Description Associate Customer Service Representative Rochester Regional Office 370 Woodcliff Dr....
Remote WorkRetail Customer Service Supervisor
- Webster, NY (9 miles from Rochester, NY)
- 5 days ago
- Webster, NY (9 miles from Rochester, NY)
- 5 days ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too....
Customer Service Representative- Account Specialist
- Palmyra, NY (21 miles from Rochester, NY)
- 5 days ago
- Palmyra, NY (21 miles from Rochester, NY)
- 5 days ago
JOB SUMMARY: This position is accountable for providing quality service by handling inbound orders in a customer contact center. Performs duties that require knowledge of company policies and...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Associate Part Time
- Victor, NY (15 miles from Rochester, NY)
- 5 days ago
- Victor, NY (15 miles from Rochester, NY)
- 5 days ago
service to members....
BECOME A CUSTOMER SERVICE AGENT! Our Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport....
Performs a range of administrative and customer service tasks, providing valuable support to the hospital....
What's a typical day as a Customer Service Associate?...
U-Box Customer Care Representative (CDL)
- York, NY (23 miles from Rochester, NY)
- 8 days ago
- York, NY (23 miles from Rochester, NY)
- 8 days ago
Transport storage containers to and from specified destinations, e.g., customers homes and businesses local routes only....
Empowered to live. Inspired to work. Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and...
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Rochester, NY
Highest Education Level
Customer Services in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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