Customer Service Jobs in Rochester, NY
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Pharmacy Customer Service Associate
- Henrietta, NY (7 miles from Rochester, NY)
- 1 day ago
- Henrietta, NY (7 miles from Rochester, NY)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Webster, NY (9 miles from Rochester, NY)
- 1 day ago
- Webster, NY (9 miles from Rochester, NY)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Henrietta, NY (7 miles from Rochester, NY)
- 1 day ago
- Henrietta, NY (7 miles from Rochester, NY)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....
Billing Customer Service Representative
- West Henrietta, NY (8 miles from Rochester, NY)
- 3 days ago
- West Henrietta, NY (8 miles from Rochester, NY)
- 3 days ago
Billing Customer Service Representative Job Description: This position provides back office support to client base. This includes, but is not limited to, payroll and billing processes....
Adecco is currently recruiting for a **Print Production & Customer Service Associate** to join our client's team, a leading wide-format graphics production company in Rochester, NY!...
Sales & Customer Service Associate
- Webster, NY (9 miles from Rochester, NY)
- 3 days ago
- Webster, NY (9 miles from Rochester, NY)
- 3 days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Senior Customer Service Associate - Monroe County, prov.
- Rochester, NY
- 6 days ago
- Rochester, NY
- 6 days ago
Description of Duties This is a senior level clerical position responsible for providing customer service and administrative support for a department or agency....
Overview Imperial Dade, a leading North American distributor, has a Customer Service Representative role available! Join a strong and continuously evolving team that helps our business grow....
service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....
Pay Range $16.50 - $20.40 Purpose: As a Cashier (Customer Service Associate), you are the first and final interaction for Floor & Decors customers....
Customer Service Representative
- Penfield, NY (8 miles from Rochester, NY)
- 14 days ago
- Penfield, NY (8 miles from Rochester, NY)
- 14 days ago
Job Description Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls,...
Customer Care Representative - Career Advancement Opportunities
- Rochester, NY
- 16 days ago
- Rochester, NY
- 16 days ago
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service....
At least 6 months of customer service experience. Veterinary hospital experience is preferred, however not required....
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Customer Service Online Courses and Training Opportunities
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Salary for Customer Service Jobs in Rochester, NY
Highest Education Level
Customer Services in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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