Customer Service Jobs in Monroe, NY

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 34 Jobs

Client Service Representative

  • New Windsor, NY (11 miles from Monroe, NY)
  • 14 hours ago
  • New Windsor, NY (11 miles from Monroe, NY)
  • 14 hours ago

The Client Service Representative is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding...

Customer Service Associate

  • Ramsey, NJ (18 miles from Monroe, NY)
  • 14 hours ago
  • Ramsey, NJ (18 miles from Monroe, NY)
  • 14 hours ago

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....

Amazon Locker+ Customer Service Associate

  • Ridgewood, NJ (23 miles from Monroe, NY)
  • 1 day ago
  • Ridgewood, NJ (23 miles from Monroe, NY)
  • 1 day ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...

Customer Service Representative

  • Chester, NY (3 miles from Monroe, NY)
  • 1 day ago
  • Chester, NY (3 miles from Monroe, NY)
  • 1 day ago

Essential Skills + Proficient in customer service and data entry. + Experience with Microsoft Office applications. + Capability to handle inbound calls effectively....

Customer Service Associate - Temporary

  • Newburgh, NY (17 miles from Monroe, NY)
  • 2 days ago
  • Newburgh, NY (17 miles from Monroe, NY)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Experience Associate

  • Franklin, NJ (24 miles from Monroe, NY)
  • 2 days ago
  • Franklin, NJ (24 miles from Monroe, NY)
  • 2 days ago

Location Address: 140 State Route 23 Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned...

Customer Service Associate

  • Montgomery, NY (14 miles from Monroe, NY)
  • 2 days ago
  • Montgomery, NY (14 miles from Monroe, NY)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Patient Customer Service Representative

  • Fishkill, NY (21 miles from Monroe, NY)
  • 2 days ago
  • Fishkill, NY (21 miles from Monroe, NY)
  • 2 days ago

*Patient Customer Service Representative / Aide Rehabilitation Services* *Location:* Vassar Brothers Medical Center *Department:* Rehab Services Admin | *Org Unit:* 1892 *Job Type:* Non-Exempt | Hourly...

Retail Customer Service Associate

  • Fishkill, NY (21 miles from Monroe, NY)
  • 3 days ago
  • Fishkill, NY (21 miles from Monroe, NY)
  • 3 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 56 W Merritt Blvd, Fishkill, NY...

Customer Service Representative - Work From Home

  • New City, NY (15 miles from Monroe, NY)
  • 5 days ago
  • New City, NY (15 miles from Monroe, NY)
  • 5 days ago

FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...

Remote Work

Customer Service Representative

  • Monsey, NY (15 miles from Monroe, NY)
  • 6 days ago
  • Monsey, NY (15 miles from Monroe, NY)
  • 6 days ago

As a Customer Service Representative, you will play a crucial role in supporting our customers and enhancing their experience....

Customer Care Representative I

  • Middletown, NY (17 miles from Monroe, NY)
  • 6 days ago
  • Middletown, NY (17 miles from Monroe, NY)
  • 6 days ago

Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information....

Customer Service Representative

  • Peekskill, NY (14 miles from Monroe, NY)
  • 7 days ago
  • Peekskill, NY (14 miles from Monroe, NY)
  • 7 days ago

Experience: Strong customer service experience. Cash handling experience is preferred but not required. Parking industry experience is preferred but not required....

Customer Care Representative

  • Middletown, NY (17 miles from Monroe, NY)
  • 7 days ago
  • Middletown, NY (17 miles from Monroe, NY)
  • 7 days ago

Minimum Requirements for Customer Care Representative II: Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any...

Customer Service Representative

  • Monsey, NY (15 miles from Monroe, NY)
  • 9 days ago
  • Monsey, NY (15 miles from Monroe, NY)
  • 9 days ago

As a Customer Service Representative, you will play a crucial role in supporting our customers and enhancing their experience....

Demographic Data for Monroe, NY

Moving to Monroe, NY? Find some basic demographic data about Monroe, NY below.


Local
National
62,741
1,647
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
customer service
....................

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Monroe, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Monroe, NY offer the following education background
High School or GED
34.4%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Monroe, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »