Customer Service Jobs in Massapequa, NY

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 72 Jobs

Pharmacy Customer Service Associate

  • Westbury, NY (10 miles from Massapequa, NY)
  • 11 hours ago
  • Westbury, NY (10 miles from Massapequa, NY)
  • 11 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Oakdale, NY (17 miles from Massapequa, NY)
  • 11 hours ago
  • Oakdale, NY (17 miles from Massapequa, NY)
  • 11 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • East Elmhurst, NY (22 miles from Massapequa, NY)
  • 1 day ago
  • East Elmhurst, NY (22 miles from Massapequa, NY)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative-State Farm Agency's office

  • Elmhurst, NY (22 miles from Massapequa, NY)
  • 1 day ago
  • Elmhurst, NY (22 miles from Massapequa, NY)
  • 1 day ago

Job Description: We are looking for a friendly and motivated Customer Service Representative to join our team....

Customer Service Representative

  • Flushing, NY (20 miles from Massapequa, NY)
  • 2 days ago
  • Flushing, NY (20 miles from Massapequa, NY)
  • 2 days ago

Customer Service Representative Primary Purpose of the Position Modern Aviation is a Fixed Base Operator (FBO) that services private jets....

Senior Customer Service Representative - Corporate

  • Babylon, NY (3 miles from Massapequa, NY)
  • 4 days ago
  • Babylon, NY (3 miles from Massapequa, NY)
  • 4 days ago

service metrics. + Participate in cross-functional projects to enhance customer service. + Maintain up-to-date knowledge of industry trends and company products. + Heavy client communications via email...

Customer Service Representative- State Farm Insurance

  • East Northport, NY (14 miles from Massapequa, NY)
  • 4 days ago
  • East Northport, NY (14 miles from Massapequa, NY)
  • 4 days ago

Provide prompt, accurate, and friendly customer service....

Customer Service Representative - Retail (Long Island, NY)

  • Bethpage, NY (4 miles from Massapequa, NY)
  • 4 days ago
  • Bethpage, NY (4 miles from Massapequa, NY)
  • 4 days ago

As a Customer Service Representative, you are a key level of support for our valued retail store customers....

Senior Laboratory Customer Service Representative

  • New Hyde Park, NY (12 miles from Massapequa, NY)
  • 4 days ago
  • New Hyde Park, NY (12 miles from Massapequa, NY)
  • 4 days ago

Job Description Tracks all specimens as primary point-of-contact. Receives, processes, and verifies specimen. Logs specimens into the information system. Job Responsibility Handles telephone...

Retail Customer Service Associate II

  • Hicksville, NY (6 miles from Massapequa, NY)
  • 5 days ago
  • Hicksville, NY (6 miles from Massapequa, NY)
  • 5 days ago

QUALIFICATIONS 2-3 years of retail customer service experience preferred High School Diploma or equivalent The starting rate/ salary for this position ranges from 19.52 USD to 27.86 USD and will be...

LP Customer Service Associate II LP Customer Service Associate II

  • Pelham, NY (23 miles from Massapequa, NY)
  • 5 days ago
  • Pelham, NY (23 miles from Massapequa, NY)
  • 5 days ago

LP Customer Service Associate II TJX Companies 3.5 ( ) Village of Pelham, NY Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and equally...

Loss Prevention Customer Service Associate II Loss Prevention Customer Service Associate II

  • New Hyde Park, NY (12 miles from Massapequa, NY)
  • 5 days ago
  • New Hyde Park, NY (12 miles from Massapequa, NY)
  • 5 days ago

Loss Prevention Customer Service Associate II TJX Companies 3.5 ( ) New Hyde Park, NY Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly...

Full-Time Customer Service Agent Full-Time Customer Service Agent

  • East Elmhurst, NY (22 miles from Massapequa, NY)
  • 5 days ago
  • East Elmhurst, NY (22 miles from Massapequa, NY)
  • 5 days ago

Must have a minimum of 1 year prior customer service retail or administrative support experience The ability to operate a motor vehicle is a function of this position....

Customer Service Representative

  • Holtsville, NY (23 miles from Massapequa, NY)
  • 6 days ago
  • Holtsville, NY (23 miles from Massapequa, NY)
  • 6 days ago

Customer Service Rep wanted for a medical transportation company in Holtsville. General knowledge of data entry is required. Clean work environment. Full Time, Monday thru Friday....

Customer Service Representative

  • Mamaroneck, NY (23 miles from Massapequa, NY)
  • 6 days ago
  • Mamaroneck, NY (23 miles from Massapequa, NY)
  • 6 days ago

Performs a range of administrative and customer service tasks, providing valuable support to the hospital....

Demographic Data for Massapequa, NY

Moving to Massapequa, NY? Find some basic demographic data about Massapequa, NY below.

Local
National
54,226
1,377
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Udemy
customer service
....................
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Massapequa, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Massapequa, NY offer the following education background
High School or GED
34.1%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Massapequa, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »