Customer Service Jobs in Batavia, NY

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-8 of 8 Jobs

Customer Service Representative

  • East Aurora, NY (23 miles from Batavia, NY)
  • 18 hours ago
  • East Aurora, NY (23 miles from Batavia, NY)
  • 18 hours ago

This is a great opportunity for someone looking to contribute to a high-performing customer service and fulfillment operation....

Customer Service Representative

  • East Aurora, NY (23 miles from Batavia, NY)
  • 1 day ago
  • East Aurora, NY (23 miles from Batavia, NY)
  • 1 day ago

MATJP00004184 Customer Service Representative Location : 636 Girard Avenue, East Aurora, NY 14052 Duration : 8 Months+ Pay rate : $24.75/hr 2 Positions OUR IMPACT: The Customer Service Team functions...

Customer Service Associate

  • East Amherst, NY (24 miles from Batavia, NY)
  • 1 day ago
  • East Amherst, NY (24 miles from Batavia, NY)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • North Chili, NY (22 miles from Batavia, NY)
  • 3 days ago
  • North Chili, NY (22 miles from Batavia, NY)
  • 3 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

U-Box Customer Care Representative (CDL)

  • York, NY (18 miles from Batavia, NY)
  • 9 days ago
  • York, NY (18 miles from Batavia, NY)
  • 9 days ago

Transport storage containers to and from specified destinations, e.g., customers homes and businesses local routes only....

Customer Relations Specialist

  • Clarence, NY (19 miles from Batavia, NY)
  • 29 days ago
  • Clarence, NY (19 miles from Batavia, NY)
  • 29 days ago

Geared for the Driven At Buffalo Lube Associates, LP, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety...

Customer Service Associate

  • Corfu, NY (7 miles from Batavia, NY)
  • 30+ days ago
  • Corfu, NY (7 miles from Batavia, NY)
  • 30+ days ago

NEXgistics, LLC Customer Service Associate in Corfu , New York NEXgistics, is actively searching for a Customer Service Associate to work in their corporate office in Pembroke, NY (close to Batavia...

Customer Service Representative

  • Le Roy, NY (12 miles from Batavia, NY)
  • 90+ days ago
  • Le Roy, NY (12 miles from Batavia, NY)
  • 90+ days ago

General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Demographic Data for Batavia, NY

Moving to Batavia, NY? Find some basic demographic data about Batavia, NY below.


Local
National
22,627
655
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Title Synonyms

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Salary for Customer Service Jobs in Batavia, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Batavia, NY offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Batavia, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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