Customer Service Jobs in Montague, NJ

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-10 of 10 Jobs

Customer Experience Associate

  • Franklin, NJ (15 miles from Montague, NJ)
  • 16 hours ago
  • Franklin, NJ (15 miles from Montague, NJ)
  • 16 hours ago

Location Address: 140 State Route 23 Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned...

Customer Care Representative I

  • Middletown, NY (18 miles from Montague, NJ)
  • 5 days ago
  • Middletown, NY (18 miles from Montague, NJ)
  • 5 days ago

Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information....

Customer Service Representative

  • Hawley, PA (22 miles from Montague, NJ)
  • 6 days ago
  • Hawley, PA (22 miles from Montague, NJ)
  • 6 days ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Customer Care Representative

  • Middletown, NY (18 miles from Montague, NJ)
  • 6 days ago
  • Middletown, NY (18 miles from Montague, NJ)
  • 6 days ago

Minimum Requirements for Customer Care Representative II: Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any...

Customer Service Associate

  • Lake Hopatcong, NJ (23 miles from Montague, NJ)
  • 15 days ago
  • Lake Hopatcong, NJ (23 miles from Montague, NJ)
  • 15 days ago

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....

Customer Care Representative

  • Stanhope, NJ (24 miles from Montague, NJ)
  • 16 days ago
  • Stanhope, NJ (24 miles from Montague, NJ)
  • 16 days ago

Employee Type: Seasonal - through December Pay rate: $17.00 per hour Qualifications The skills and experience required for this position include: Customer service aptitude with a positive attitude Exceptional...

Customer Service Representative - Crystal Run Healthcare - Middletown, NY

  • Middletown, NY (18 miles from Montague, NJ)
  • 18 days ago
  • Middletown, NY (18 miles from Montague, NJ)
  • 18 days ago

Primary Responsibilities: Provide excellent customer service Constantly meet established productivity, schedule adherence, and quality standards Respond to complex customer calls Resolve customer service...

Customer Service Associate

  • Milford, PA (7 miles from Montague, NJ)
  • 21 days ago
  • Milford, PA (7 miles from Montague, NJ)
  • 21 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

B2b Customer Service Representative

  • Franklin, NJ (15 miles from Montague, NJ)
  • 30+ days ago
  • Franklin, NJ (15 miles from Montague, NJ)
  • 30+ days ago

REQUIRED EXPERIENCE/SKILLS FOR THE B2B CUSTOMER SERVICE REPRESENTATIVE: Familiarity with CRM software and other customer service tools....

Retail Customer Service Associate

  • Middletown, NY (18 miles from Montague, NJ)
  • 30+ days ago
  • Middletown, NY (18 miles from Montague, NJ)
  • 30+ days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 300 N Galleria Dr, Middletown, NY...

Demographic Data for Montague, NJ

Moving to Montague, NJ? Find some basic demographic data about Montague, NJ below.


Local
National
4,214
58
Small

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Title Synonyms

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Salary for Customer Service Jobs in Montague, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Montague, NJ offer the following education background
High School or GED
34.4%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Montague, NJ
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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