Customer Service Jobs in Franklin Park, NJ

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 98 Jobs

Customer Service Associate - Temporary

  • Edison, NJ (10 miles from Franklin Park, NJ)
  • 9 hours ago
  • Edison, NJ (10 miles from Franklin Park, NJ)
  • 9 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Piscataway, NJ (9 miles from Franklin Park, NJ)
  • 9 hours ago
  • Piscataway, NJ (9 miles from Franklin Park, NJ)
  • 9 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • Monroe Township, NJ (10 miles from Franklin Park, NJ)
  • 1 day ago
  • Monroe Township, NJ (10 miles from Franklin Park, NJ)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative - Work From Home

  • Langhorne, PA (24 miles from Franklin Park, NJ)
  • 1 day ago
  • Langhorne, PA (24 miles from Franklin Park, NJ)
  • 1 day ago

FT Customer Service Representative - Work From Home Location: Langhorne [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service...

Remote Work

Customer Service Representative

  • Edison, NJ (10 miles from Franklin Park, NJ)
  • 1 day ago
  • Edison, NJ (10 miles from Franklin Park, NJ)
  • 1 day ago

Customer Service Representative TalentBridge Edison, NJ 5 hours ago Quick Job type Full-time Quick Job description Job Title : Customer Service Representative Location : Edison, NJ Job Type : Contract...

Customer Service Representative (CSR)

  • New Brunswick, NJ (7 miles from Franklin Park, NJ)
  • 1 day ago
  • New Brunswick, NJ (7 miles from Franklin Park, NJ)
  • 1 day ago

service and relationships....

Customer Service Associate Trainee Part Time

  • Hazlet, NJ (20 miles from Franklin Park, NJ)
  • 1 day ago
  • Hazlet, NJ (20 miles from Franklin Park, NJ)
  • 1 day ago

CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME Job Details Job Location Hazlet Store - Hazlet, NJ Position Type Full-Time/Part-Time Education Level None Salary Range $15.75 - $15.75 Hourly Travel Percentage...

Customer Service Representative-10:00 AM - 6:30 PM

  • Trenton, NJ (17 miles from Franklin Park, NJ)
  • 2 days ago
  • Trenton, NJ (17 miles from Franklin Park, NJ)
  • 2 days ago

Customer Service Representative** **Shift: 10:00 AM - 6:30 PM** ( Training hours are 9am-5:30pm EST for the first 4 weeks....

Customer Service Representative

  • Bridgewater, NJ (10 miles from Franklin Park, NJ)
  • 2 days ago
  • Bridgewater, NJ (10 miles from Franklin Park, NJ)
  • 2 days ago

Date Posted: 04/25/2025 Hiring Organization: Rose International Position Number: 481806 Industry: Consumer Goods Job Title: Customer Service Representative Job Location: Bridgewater, NJ, USA, 08807...

Customer Service Representative

  • Ewing, NJ (17 miles from Franklin Park, NJ)
  • 2 days ago
  • Ewing, NJ (17 miles from Franklin Park, NJ)
  • 2 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative

  • Trenton, NJ (17 miles from Franklin Park, NJ)
  • 2 days ago
  • Trenton, NJ (17 miles from Franklin Park, NJ)
  • 2 days ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Customer Service Associate

  • Fairless Hills, PA (22 miles from Franklin Park, NJ)
  • 2 days ago
  • Fairless Hills, PA (22 miles from Franklin Park, NJ)
  • 2 days ago

As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....

Customer Relations Specialist

  • Morristown, NJ (24 miles from Franklin Park, NJ)
  • 3 days ago
  • Morristown, NJ (24 miles from Franklin Park, NJ)
  • 3 days ago

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....

New Store Customer Service Associate Team Leader (Assistant Department Manager) - Doylestown - Opening Early Spring 2025

  • New Hope, PA (23 miles from Franklin Park, NJ)
  • 3 days ago
  • New Hope, PA (23 miles from Franklin Park, NJ)
  • 3 days ago

Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....

Customer Service Associate

  • New Egypt, NJ (24 miles from Franklin Park, NJ)
  • 4 days ago
  • New Egypt, NJ (24 miles from Franklin Park, NJ)
  • 4 days ago

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....

Demographic Data for Franklin Park, NJ

Moving to Franklin Park, NJ? Find some basic demographic data about Franklin Park, NJ below.


Local
National
9,282
142
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
Customer Service & Support For Customer Service Executives
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Franklin Park, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Franklin Park, NJ offer the following education background
High School or GED
34.5%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Franklin Park, NJ
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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