Customer Service Jobs in Franklin Lakes, NJ

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 159 Jobs

Customer Service Representative

  • Newark, NJ (19 miles from Franklin Lakes, NJ)
  • 23 days ago
  • Newark, NJ (19 miles from Franklin Lakes, NJ)
  • 23 days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Customer Service Representative/Administrative Assistant

  • New York City, NY (23 miles from Franklin Lakes, NJ)
  • 4 hours ago
  • New York City, NY (23 miles from Franklin Lakes, NJ)
  • 4 hours ago

C&E is staffed by two attorneys, four paralegals, an analyst supervisor, ten analysts, a customer service aide, and an intake specialist, and is headed by an Assistant Commissioner....

Customer Support Associate

  • Jersey City, NJ (20 miles from Franklin Lakes, NJ)
  • 4 hours ago
  • Jersey City, NJ (20 miles from Franklin Lakes, NJ)
  • 4 hours ago

About Bluevine Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit-all tailored to help entrepreneurs thrive. With best-in-class...

Remote Work

Client Service Representative in New York, NY

  • New York, NY (21 miles from Franklin Lakes, NJ)
  • 15 hours ago
  • New York, NY (21 miles from Franklin Lakes, NJ)
  • 15 hours ago

One year related experience required with customer service preferred....

U-Box Customer Care Representative (CDL)

  • Saddle Brook, NJ (9 miles from Franklin Lakes, NJ)
  • 15 hours ago
  • Saddle Brook, NJ (9 miles from Franklin Lakes, NJ)
  • 15 hours ago

Transport storage containers to and from specified destinations, e.g., customers homes and businesses local routes only....

Customer Service Associate - Temporary

  • Jersey City, NJ (20 miles from Franklin Lakes, NJ)
  • 15 hours ago
  • Jersey City, NJ (20 miles from Franklin Lakes, NJ)
  • 15 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Relations Associate (Part-Time)

  • Elizabeth, NJ (23 miles from Franklin Lakes, NJ)
  • 18 hours ago
  • Elizabeth, NJ (23 miles from Franklin Lakes, NJ)
  • 18 hours ago

QUALIFICATIONS • 1 year sales or customer service experience preferred • High School Diploma or equivalent...

Sales & Customer Service Associate

  • Clifton, NJ (9 miles from Franklin Lakes, NJ)
  • 19 hours ago
  • Clifton, NJ (9 miles from Franklin Lakes, NJ)
  • 19 hours ago

service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...

Licensed Customer Service Representative

  • Newark, NJ (19 miles from Franklin Lakes, NJ)
  • 1 day ago
  • Newark, NJ (19 miles from Franklin Lakes, NJ)
  • 1 day ago

Previous experience in customer service or client support. Property and Casualty Insurance License required. Excellent communication skills, both written and verbal....

Remote Work

Retail Customer Experience Associate, Newport Fashion Island - Full Time

  • New York, NY (21 miles from Franklin Lakes, NJ)
  • 1 day ago
  • New York, NY (21 miles from Franklin Lakes, NJ)
  • 1 day ago

Id : REQ_575477, Title : Retail Customer Experience Associate, Newport Fashion Island - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...695,...

Customer Care Representative - Join Fast

  • New York, NY (21 miles from Franklin Lakes, NJ)
  • 1 day ago
  • New York, NY (21 miles from Franklin Lakes, NJ)
  • 1 day ago

service experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience post id: ... [ ]...

Customer Care Representative - Join Fast

  • Jersey City, NJ (20 miles from Franklin Lakes, NJ)
  • 1 day ago
  • Jersey City, NJ (20 miles from Franklin Lakes, NJ)
  • 1 day ago

service experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience post id: ... [ ]...

Pharmacy Customer Service Associate

  • New York, NY (21 miles from Franklin Lakes, NJ)
  • 1 day ago
  • New York, NY (21 miles from Franklin Lakes, NJ)
  • 1 day ago

**Job ID:** 1604019BR **Title:** Pharmacy Customer Service Associate **Company Indicator:** Walgreens **Employment Type:** Flexible hours **Job Function:** Retail **Full Store Address:** 121 OLD ROUTE...

Customer Service Representative

  • White Plains, NY (23 miles from Franklin Lakes, NJ)
  • 1 day ago
  • White Plains, NY (23 miles from Franklin Lakes, NJ)
  • 1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative (Central Billing Office) Onsite - Las Vegas, NV 5/27 Start Date!

  • New York City, NY (23 miles from Franklin Lakes, NJ)
  • 1 day ago
  • New York City, NY (23 miles from Franklin Lakes, NJ)
  • 1 day ago

Job Description Position Summary: We have an exciting opportunity to join our team as a Customer Service Representative....

Demographic Data for Franklin Lakes, NJ

Moving to Franklin Lakes, NJ? Find some basic demographic data about Franklin Lakes, NJ below.

Local
National
11,086
405
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Udemy
Customer Service & Support For Customer Service Executives
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Franklin Lakes, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Franklin Lakes, NJ offer the following education background
High School or GED
35.2%
Bachelor's Degree
25.1%
Associate's Degree
15.8%
Vocational Degree or Certification
11.9%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Franklin Lakes, NJ
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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