Customer Service Jobs in Florence, MS

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 30 Jobs

Retail Customer Service Associate

  • Pearl, MS (11 miles from Florence, MS)
  • 5 hours ago
  • Pearl, MS (11 miles from Florence, MS)
  • 5 hours ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 90 Bass Pro Dr, Pearl, MS 39208-...

Customer Service Associate

  • Byram, MS (10 miles from Florence, MS)
  • 2 days ago
  • Byram, MS (10 miles from Florence, MS)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Brandon, MS (17 miles from Florence, MS)
  • 2 days ago
  • Brandon, MS (17 miles from Florence, MS)
  • 2 days ago

Store 2723421: 1691 W Government St, Brandon, Mississippi 39042 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative-10:00 AM - 6:30 PM

  • Jackson, MS (13 miles from Florence, MS)
  • 3 days ago
  • Jackson, MS (13 miles from Florence, MS)
  • 3 days ago

Customer Service Representative** **Shift: 10:00 AM - 6:30 PM** ( Training hours are 9am-5:30pm EST for the first 4 weeks....

Customer Service Representative, Full or Part Time

  • Pearl, MS (11 miles from Florence, MS)
  • 3 days ago
  • Pearl, MS (11 miles from Florence, MS)
  • 3 days ago

Store 2723761: 251 Airport Rd, Pearl, Mississippi 39208 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative

  • Jackson, MS (13 miles from Florence, MS)
  • 3 days ago
  • Jackson, MS (13 miles from Florence, MS)
  • 3 days ago

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...

Customer Service Representative

  • Jackson, MS (13 miles from Florence, MS)
  • 4 days ago
  • Jackson, MS (13 miles from Florence, MS)
  • 4 days ago

Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence....

Customer Service Representative (Healthcare) - Remote

  • Jackson, MS (13 miles from Florence, MS)
  • 5 days ago
  • Jackson, MS (13 miles from Florence, MS)
  • 5 days ago

Customer Service Representative (Healthcare) - Remote Job Description Title: Customer Service Representative (Remote) Location: United States JOB DESCRIPTION The Customer Service Representative (Remote...

Remote Work

Relief Customer Service Representative Driver

  • Richland, MS (9 miles from Florence, MS)
  • 5 days ago
  • Richland, MS (9 miles from Florence, MS)
  • 5 days ago

The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements....

Inbound Customer Service Agent - Bodewell - Bilingual Spanish (Remote)

  • Jackson, MS (13 miles from Florence, MS)
  • 12 days ago
  • Jackson, MS (13 miles from Florence, MS)
  • 12 days ago

(ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances....

Remote Work

Customer Service Representative

  • Brandon, MS (17 miles from Florence, MS)
  • 14 days ago
  • Brandon, MS (17 miles from Florence, MS)
  • 14 days ago

Are you a natural communicator with a passion for customer service?...

Customer Service Representative (Change of Agent) Remote USA R0049353

  • Jackson, MS (13 miles from Florence, MS)
  • 15 days ago
  • Jackson, MS (13 miles from Florence, MS)
  • 15 days ago

Customer Service Representative (Change of Agent) On Site Austin, TX R0049353 |** **FCC | CT Corporation System Wolters Kluwer** **Job Description** As a **Customer Service Representative (Change of...

Associate Customer Service Representative

  • Jackson, MS (13 miles from Florence, MS)
  • 15 days ago
  • Jackson, MS (13 miles from Florence, MS)
  • 15 days ago

** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...

Inbound Customer Service Agent-Bodewell (Remote)

  • Jackson, MS (13 miles from Florence, MS)
  • 18 days ago
  • Jackson, MS (13 miles from Florence, MS)
  • 18 days ago

(ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances....

Remote Work

Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST

  • Jackson, MS (13 miles from Florence, MS)
  • 21 days ago
  • Jackson, MS (13 miles from Florence, MS)
  • 21 days ago

You will inform the field of daily customer service promotions along with providing them with error free orders....

Demographic Data for Florence, MS

Moving to Florence, MS? Find some basic demographic data about Florence, MS below.

Local
National
20,613
301
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Skillsoft Percipio
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
Udemy
Customer Service & Support For Customer Service Executives
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Florence, MS

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Florence, MS offer the following education background
High School or GED
34.5%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Florence, MS
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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