Customer Service Jobs in Rochester, MI

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 60 Jobs

Customer Service Representative-I (Medical Billing Call Center Customer Service Rep.) - PFS (Remote)

  • Farmington Hills, MI (20 miles from Rochester, MI)
  • 2 hours ago
  • Farmington Hills, MI (20 miles from Rochester, MI)
  • 2 hours ago

This position reports to the Supervisor PFS Customer Service....

Remote Work

Customer Service Representative-I (Financial Assistance Counselor) - PFS (Remote)

  • Farmington Hills, MI (20 miles from Rochester, MI)
  • 8 hours ago
  • Farmington Hills, MI (20 miles from Rochester, MI)
  • 8 hours ago

This position reports to the Supervisor PFS Customer Service....

Remote Work

Pharmacy Customer Service Associate

  • Highland, MI (23 miles from Rochester, MI)
  • 10 hours ago
  • Highland, MI (23 miles from Rochester, MI)
  • 10 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • Saint Clair Shores, MI (22 miles from Rochester, MI)
  • 10 hours ago
  • Saint Clair Shores, MI (22 miles from Rochester, MI)
  • 10 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Farmington Hills, MI (20 miles from Rochester, MI)
  • 23 hours ago
  • Farmington Hills, MI (20 miles from Rochester, MI)
  • 23 hours ago

Preferred: 1 year in an auto body or similar work environment including previous customer service experience....

Customer Service Representative (Credit Card Services)

  • Highland Park, MI (21 miles from Rochester, MI)
  • 1 day ago
  • Highland Park, MI (21 miles from Rochester, MI)
  • 1 day ago

OVERVIEW Qualfon is hiring Credit Card Customer Service Representative to field inbound communication from our client's members regarding their credit card needs....

Customer Experience Associate - Work From Home

  • Lapeer, MI (24 miles from Rochester, MI)
  • 1 day ago
  • Lapeer, MI (24 miles from Rochester, MI)
  • 1 day ago

FT Customer Experience Associate - Work From Home [Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Experience Associate...

Remote Work

Customer Service Associate

  • Clinton Twp, MI (16 miles from Rochester, MI)
  • 1 day ago
  • Clinton Twp, MI (16 miles from Rochester, MI)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Onsite P&C Customer Service Representative

  • Highland Park, MI (21 miles from Rochester, MI)
  • 3 days ago
  • Highland Park, MI (21 miles from Rochester, MI)
  • 3 days ago

OVERVIEW Licensed Insurance Agent - Customer Service - Property and Casualty or Personal Lines Qualfon is hiring Licensed Property and Casualty or Personal Lines Insurance Customer Service Representatives...

Retail Customer Service Associate

  • Auburn Hills, MI (9 miles from Rochester, MI)
  • 4 days ago
  • Auburn Hills, MI (9 miles from Rochester, MI)
  • 4 days ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Customer Experience Associate Southfield, MI

  • Southfield, MI (17 miles from Rochester, MI)
  • 5 days ago
  • Southfield, MI (17 miles from Rochester, MI)
  • 5 days ago

. + Meet high customer service standards. + Understand and effectively operate all customer management systems. + Perform data analysis for use in reports to help guide decision making. + Select, deploy...

Client Service Representative

  • Troy, MI (8 miles from Rochester, MI)
  • 5 days ago
  • Troy, MI (8 miles from Rochester, MI)
  • 5 days ago

The CSR supports the service employees through processing service paperwork, preparing route schedules and inputting payroll hours and production....

Retail Customer Service Representative/Cashier

  • Madison Heights, MI (15 miles from Rochester, MI)
  • 5 days ago
  • Madison Heights, MI (15 miles from Rochester, MI)
  • 5 days ago

We are currently seeking self-motivated, results-oriented RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIERS....

Customer Service Representative (Teller)

  • Washington, MI (5 miles from Rochester, MI)
  • 6 days ago
  • Washington, MI (5 miles from Rochester, MI)
  • 6 days ago

First State Bank -- Job Description** ** ** **Job Title:** Customer Service Representative **Status** Non-Exempt **Department:** Retail Services **Reports To:** Retail Services **Primary Purpose of...

Collections Customer Service Representative

  • Troy, MI (8 miles from Rochester, MI)
  • 6 days ago
  • Troy, MI (8 miles from Rochester, MI)
  • 6 days ago

Do you enjoy providing top-notch customer service? Have you supported accounts or collections in a call center environment? If you answered yes - read on!...

Demographic Data for Rochester, MI

Moving to Rochester, MI? Find some basic demographic data about Rochester, MI below.

Local
National
104,669
2,693
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Skillsoft Percipio
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Rochester, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Rochester, MI offer the following education background
High School or GED
34.4%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Rochester, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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