Customer Service Jobs in Rochester, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Troy, MI (8 miles from Rochester, MI)
- 18 hours ago
- Troy, MI (8 miles from Rochester, MI)
- 18 hours ago
Responsibility Summary: The Customer Service Representative provides exceptional customer service and effectively supports customers by providing and processing information in response to questions,...
- Southfield, MI (17 miles from Rochester, MI)
- 1 day ago
- Southfield, MI (17 miles from Rochester, MI)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative (Teller)
- Richmond, MI (19 miles from Rochester, MI)
- 2 days ago
- Richmond, MI (19 miles from Rochester, MI)
- 2 days ago
First State Bank -- Job Description**** ****Job Title:** Customer Service Representative **Status** Non-Exempt**Department:** Retail Services**Reports To:** Retail Services **Primary Purpose of the...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Clinton Township, MI (16 miles from Rochester, MI)
- 2 days ago
- Clinton Township, MI (16 miles from Rochester, MI)
- 2 days ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
- Waterford Township, MI (12 miles from Rochester, MI)
- 2 days ago
- Waterford Township, MI (12 miles from Rochester, MI)
- 2 days ago
The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our business....
Pharmacy Customer Service Associate
- Saint Clair Shores, MI (22 miles from Rochester, MI)
- 2 days ago
- Saint Clair Shores, MI (22 miles from Rochester, MI)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Sterling Heights, MI (11 miles from Rochester, MI)
- 3 days ago
- Sterling Heights, MI (11 miles from Rochester, MI)
- 3 days ago
in-depth knowledge of company services and will be a fellow team member within the Customer Service Department....
Customer Service Representative - Somerset Collection
- Troy, MI (8 miles from Rochester, MI)
- 4 days ago
- Troy, MI (8 miles from Rochester, MI)
- 4 days ago
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...
- Eastpointe, MI (20 miles from Rochester, MI)
- 5 days ago
- Eastpointe, MI (20 miles from Rochester, MI)
- 5 days ago
service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store...
Customer Care Representative - Omnichannel
- Southfield, MI (17 miles from Rochester, MI)
- 6 days ago
- Southfield, MI (17 miles from Rochester, MI)
- 6 days ago
SKILLS: Excellent customer service skills required. Demonstrated sales skills desired....
Customer Service Representative - Patient Registration
- Madison Heights, MI (15 miles from Rochester, MI)
- 8 days ago
- Madison Heights, MI (15 miles from Rochester, MI)
- 8 days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Branch Customer Service Representative - White Lake, MI
- White Lake, MI (20 miles from Rochester, MI)
- 9 days ago
- White Lake, MI (20 miles from Rochester, MI)
- 9 days ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative Is or Branch Customer...
- Madison Heights, MI (15 miles from Rochester, MI)
- 9 days ago
- Madison Heights, MI (15 miles from Rochester, MI)
- 9 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Seasonal Customer Service Representative - Somerset Collection
- Troy, MI (8 miles from Rochester, MI)
- 10 days ago
- Troy, MI (8 miles from Rochester, MI)
- 10 days ago
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...
Retail Customer Service Associate
- Utica, MI (8 miles from Rochester, MI)
- 12 days ago
- Utica, MI (8 miles from Rochester, MI)
- 12 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 45600 Utica Park Blvd, Utica, MI...
Demographic Data for Rochester, MI
Moving to Rochester, MI? Find some basic demographic data about Rochester, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Rochester, MI
Highest Education Level
Customer Services in Rochester, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Forklift
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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