Customer Service Jobs in Rochester Hills, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Clinton Twp, MI (16 miles from Rochester Hills, MI)
- 1 day ago
- Clinton Twp, MI (16 miles from Rochester Hills, MI)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Amazon Locker+ Customer Service Associate
- Birmingham, MI (13 miles from Rochester Hills, MI)
- 1 day ago
- Birmingham, MI (13 miles from Rochester Hills, MI)
- 1 day ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
Customer Care Representative - Regional Omnichannel
- Southfield, MI (17 miles from Rochester Hills, MI)
- 2 days ago
- Southfield, MI (17 miles from Rochester Hills, MI)
- 2 days ago
SKILLS: Excellent customer service skills required. Demonstrated sales skills required....
Retail Customer Service Cashier
- Capac, MI (23 miles from Rochester Hills, MI)
- 2 days ago
- Capac, MI (23 miles from Rochester Hills, MI)
- 2 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
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- Southfield, MI (17 miles from Rochester Hills, MI)
- 2 days ago
- Southfield, MI (17 miles from Rochester Hills, MI)
- 2 days ago
SKILLS: Excellent customer service skills required. Demonstrated sales skills desired....
Customer Care Representative - Omnichannel
- Southfield, MI (17 miles from Rochester Hills, MI)
- 2 days ago
- Southfield, MI (17 miles from Rochester Hills, MI)
- 2 days ago
EDUCATION and EXPERIENCE: High school diploma or the equivalent required Minimum of one year of customer service experience required Minimum of one year of MSC customer service experience preferred...
Customer Service Representative (CSR) Tier-1 Accounts
- Fraser, MI (16 miles from Rochester Hills, MI)
- 2 days ago
- Fraser, MI (16 miles from Rochester Hills, MI)
- 2 days ago
The Customer Service Representative (CSR) is a key liaison between our fastener manufacturing operations and our Tier-1 customers....
Customer Service Representative, Full or Part Time
- Shelby Twp, MI (8 miles from Rochester Hills, MI)
- 2 days ago
- Shelby Twp, MI (8 miles from Rochester Hills, MI)
- 2 days ago
Store 4706314: 8069 22 Mile Rd, Shelby Twp, Michigan 48317 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Claims Customer Care Representative
- Farmington Hills, MI (20 miles from Rochester Hills, MI)
- 4 days ago
- Farmington Hills, MI (20 miles from Rochester Hills, MI)
- 4 days ago
Knowledge, Skills & Abilities High School diploma or GED. 2 years high volume customer service experience. Proficient computer skills required including Microsoft Office Suite....
Retail Customer Service Associate
- West Bloomfield, MI (17 miles from Rochester Hills, MI)
- 5 days ago
- West Bloomfield, MI (17 miles from Rochester Hills, MI)
- 5 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Customer Service Representative - Manufacturing
- Fraser, MI (16 miles from Rochester Hills, MI)
- 5 days ago
- Fraser, MI (16 miles from Rochester Hills, MI)
- 5 days ago
The Customer Service Representative (CSR) is a key liaison between our fastener manufacturing operations and our Tier-1 customers....
Customer Service Representative
- Auburn Hills, MI (9 miles from Rochester Hills, MI)
- 6 days ago
- Auburn Hills, MI (9 miles from Rochester Hills, MI)
- 6 days ago
service experience preferably in a contact center or dealership....
Customer Service Representative
- Warren, MI (16 miles from Rochester Hills, MI)
- 7 days ago
- Warren, MI (16 miles from Rochester Hills, MI)
- 7 days ago
Store 4706309: 27248 Van Dyke Ave, Warren, Michigan 48093 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Clinton Township, MI (16 miles from Rochester Hills, MI)
- 7 days ago
- Clinton Township, MI (16 miles from Rochester Hills, MI)
- 7 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Sterling Heights, MI (11 miles from Rochester Hills, MI)
- 8 days ago
- Sterling Heights, MI (11 miles from Rochester Hills, MI)
- 8 days ago
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....
Demographic Data for Rochester Hills, MI
Moving to Rochester Hills, MI? Find some basic demographic data about Rochester Hills, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Rochester Hills, MI
Highest Education Level
Customer Services in Rochester Hills, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Filing
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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