Customer Service Jobs in Rochester Hills, MI

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 55 Jobs

Customer Service Representative

  • Clinton Township, MI (16 miles from Rochester Hills, MI)
  • 1 hour ago
  • Clinton Township, MI (16 miles from Rochester Hills, MI)
  • 1 hour ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Branch Customer Service Representative - Farmington Hills, MI

  • Farmington Hills, MI (20 miles from Rochester Hills, MI)
  • 21 hours ago
  • Farmington Hills, MI (20 miles from Rochester Hills, MI)
  • 21 hours ago

Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative Is or Branch Customer...

Customer Service Associate

  • Birmingham, MI (13 miles from Rochester Hills, MI)
  • 1 day ago
  • Birmingham, MI (13 miles from Rochester Hills, MI)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • Sterling Heights, MI (11 miles from Rochester Hills, MI)
  • 1 day ago
  • Sterling Heights, MI (11 miles from Rochester Hills, MI)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • Sterling Heights, MI (11 miles from Rochester Hills, MI)
  • 1 day ago
  • Sterling Heights, MI (11 miles from Rochester Hills, MI)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Warren, MI (16 miles from Rochester Hills, MI)
  • 1 day ago
  • Warren, MI (16 miles from Rochester Hills, MI)
  • 1 day ago

Qualifications Requirements: Proven experience in customer service, sales, or a related field. Strong communication and interpersonal skills....

Customer Service Representative $20/hr - Now Hiring

  • Waterford Township, MI (12 miles from Rochester Hills, MI)
  • 2 days ago
  • Waterford Township, MI (12 miles from Rochester Hills, MI)
  • 2 days ago

Keywords: Customer Service Representative, Location: Waterford, MI - 48327 Qualifications: Urgency...

Customer Service Representative $20/hr

  • Southfield, MI (17 miles from Rochester Hills, MI)
  • 2 days ago
  • Southfield, MI (17 miles from Rochester Hills, MI)
  • 2 days ago

Keywords: Customer Service Representative, Location: Southfield, MI - 48075 Qualifications: Urgency...

Customer Service Associate - Full-time / Part-time

  • Walled Lake, MI (21 miles from Rochester Hills, MI)
  • 2 days ago
  • Walled Lake, MI (21 miles from Rochester Hills, MI)
  • 2 days ago

. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...

Customer Service Representative - Patient Registration

  • Southfield, MI (17 miles from Rochester Hills, MI)
  • 2 days ago
  • Southfield, MI (17 miles from Rochester Hills, MI)
  • 2 days ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Licensed Customer Service Representative - Farmington Hills, MI

  • Farmington Hills, MI (20 miles from Rochester Hills, MI)
  • 2 days ago
  • Farmington Hills, MI (20 miles from Rochester Hills, MI)
  • 2 days ago

Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Licensed Customer Service Representative The Auto Club Group is seeking Member Representative IIs or Licensed Customer Service...

Customer Service Representative

  • Clinton Township, MI (16 miles from Rochester Hills, MI)
  • 3 days ago
  • Clinton Township, MI (16 miles from Rochester Hills, MI)
  • 3 days ago

Your Opportunity Customer Service RepresentativeCheckSmartClinton Township, MI As a Customer Service Representative (CSR), youll help people in your community access the financial solutions they needright...

Retail Customer Service Specialist

  • Chesterfield, MI (18 miles from Rochester Hills, MI)
  • 4 days ago
  • Chesterfield, MI (18 miles from Rochester Hills, MI)
  • 4 days ago

Serve as primary customer service provider at the front end and liaison between customers and management....

Customer Service Representative

  • Clinton Township, MI (16 miles from Rochester Hills, MI)
  • 4 days ago
  • Clinton Township, MI (16 miles from Rochester Hills, MI)
  • 4 days ago

Customer Service Representative TEMO Sunrooms Clinton Township, MI, US 4 days ago Quick Job type Full-time Quick Job description Job Title : Customer Service Representative / Front Desk Associate Summary...

Customer Service Representative-I (Medical Billing Customer Service Representative) - PFS (Remote)

  • Farmington Hills, MI (20 miles from Rochester Hills, MI)
  • 5 days ago
  • Farmington Hills, MI (20 miles from Rochester Hills, MI)
  • 5 days ago

This position reports to the Supervisor PFS Customer Service....

Remote Work

Demographic Data for Rochester Hills, MI

Moving to Rochester Hills, MI? Find some basic demographic data about Rochester Hills, MI below.

Local
National
10,077,306
222,152

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Skillsoft Percipio
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Rochester Hills, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Rochester Hills, MI offer the following education background
High School or GED
34.2%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Rochester Hills, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »