Customer Service Jobs in Pontiac, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Lake Orion, MI (4 miles from Pontiac, MI)
- 5 hours ago
- Lake Orion, MI (4 miles from Pontiac, MI)
- 5 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Representative/Cashier
- Madison Heights, MI (14 miles from Pontiac, MI)
- 6 hours ago
- Madison Heights, MI (14 miles from Pontiac, MI)
- 6 hours ago
We are currently seeking self-motivated, results-oriented RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIERS....
Customer Service Representative (Teller)
- Washington, MI (13 miles from Pontiac, MI)
- 8 hours ago
- Washington, MI (13 miles from Pontiac, MI)
- 8 hours ago
First State Bank -- Job Description** ** ** **Job Title:** Customer Service Representative **Status** Non-Exempt **Department:** Retail Services **Reports To:** Retail Services **Primary Purpose of...
Collections Customer Service Representative
- Troy, MI (8 miles from Pontiac, MI)
- 8 hours ago
- Troy, MI (8 miles from Pontiac, MI)
- 8 hours ago
Do you enjoy providing top-notch customer service? Have you supported accounts or collections in a call center environment? If you answered yes - read on!...
Ready to support high-quality glass installations with outstanding customer service? Sandhill Glass Co. is looking for a Customer Service Representative to join our team....
Bilingual Customer Service Representative for Diabetic Supply Company
- Madison Heights, MI (14 miles from Pontiac, MI)
- 1 day ago
- Madison Heights, MI (14 miles from Pontiac, MI)
- 1 day ago
Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists....
Remote --- Customer Service Representative
- Warren, MI (18 miles from Pontiac, MI)
- 1 day ago
- Warren, MI (18 miles from Pontiac, MI)
- 1 day ago
Category : Customer Service/SupportAbout TPTP is a global, digital business services company....
Remote WorkCustomer Service Representative
- Auburn Hills, MI (2 miles from Pontiac, MI)
- 1 day ago
- Auburn Hills, MI (2 miles from Pontiac, MI)
- 1 day ago
If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office....
Customer Service Representative
- Roseville, MI (21 miles from Pontiac, MI)
- 2 days ago
- Roseville, MI (21 miles from Pontiac, MI)
- 2 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Pharmacy Customer Service Associate
- Sterling Heights, MI (13 miles from Pontiac, MI)
- 2 days ago
- Sterling Heights, MI (13 miles from Pontiac, MI)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Sterling Heights, MI (13 miles from Pontiac, MI)
- 2 days ago
- Sterling Heights, MI (13 miles from Pontiac, MI)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Roseville, MI (21 miles from Pontiac, MI)
- 2 days ago
- Roseville, MI (21 miles from Pontiac, MI)
- 2 days ago
What You Bring: Customer service - or as we call it - culture of customer-obsession by being customer-ready and delivering a world-class experience every day....
Customer Relations Specialist - UIF
- Southfield, MI (11 miles from Pontiac, MI)
- 2 days ago
- Southfield, MI (11 miles from Pontiac, MI)
- 2 days ago
Knowledge of customer service practices & principles Excellent data entry & typing skills....
Customer Service Representative
- Clinton Township, MI (20 miles from Pontiac, MI)
- 3 days ago
- Clinton Township, MI (20 miles from Pontiac, MI)
- 3 days ago
Show more Last updated: 30+ days ago Promoted Customer Service Representative Circle K Warren, MI, US Full-time +1 Customer Service Representative.We want you to join our team as a Customer Service...
Remote WorkRetail Customer Service Associate
- Utica, MI (14 miles from Pontiac, MI)
- 4 days ago
- Utica, MI (14 miles from Pontiac, MI)
- 4 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 45600 Utica Park Blvd, Utica, MI...
Demographic Data for Pontiac, MI
Moving to Pontiac, MI? Find some basic demographic data about Pontiac, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Pontiac, MI
Highest Education Level
Customer Services in Pontiac, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Wellness
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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