Customer Service Jobs in Pontiac, MI

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 61 Jobs

Customer Service Associate

  • Lake Orion, MI (4 miles from Pontiac, MI)
  • 5 hours ago
  • Lake Orion, MI (4 miles from Pontiac, MI)
  • 5 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Retail Customer Service Representative/Cashier

  • Madison Heights, MI (14 miles from Pontiac, MI)
  • 6 hours ago
  • Madison Heights, MI (14 miles from Pontiac, MI)
  • 6 hours ago

We are currently seeking self-motivated, results-oriented RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIERS....

Customer Service Representative (Teller)

  • Washington, MI (13 miles from Pontiac, MI)
  • 8 hours ago
  • Washington, MI (13 miles from Pontiac, MI)
  • 8 hours ago

First State Bank -- Job Description** ** ** **Job Title:** Customer Service Representative **Status** Non-Exempt **Department:** Retail Services **Reports To:** Retail Services **Primary Purpose of...

Collections Customer Service Representative

  • Troy, MI (8 miles from Pontiac, MI)
  • 8 hours ago
  • Troy, MI (8 miles from Pontiac, MI)
  • 8 hours ago

Do you enjoy providing top-notch customer service? Have you supported accounts or collections in a call center environment? If you answered yes - read on!...

Customer Service Representative

  • MI Metro, MI
  • 8 hours ago
  • MI Metro, MI
  • 8 hours ago

Ready to support high-quality glass installations with outstanding customer service? Sandhill Glass Co. is looking for a Customer Service Representative to join our team....

Bilingual Customer Service Representative for Diabetic Supply Company

  • Madison Heights, MI (14 miles from Pontiac, MI)
  • 1 day ago
  • Madison Heights, MI (14 miles from Pontiac, MI)
  • 1 day ago

Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists....

Remote --- Customer Service Representative

  • Warren, MI (18 miles from Pontiac, MI)
  • 1 day ago
  • Warren, MI (18 miles from Pontiac, MI)
  • 1 day ago

Category : Customer Service/SupportAbout TPTP is a global, digital business services company....

Remote Work

Customer Service Representative

  • Auburn Hills, MI (2 miles from Pontiac, MI)
  • 1 day ago
  • Auburn Hills, MI (2 miles from Pontiac, MI)
  • 1 day ago

If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office....

Customer Service Representative

  • Roseville, MI (21 miles from Pontiac, MI)
  • 2 days ago
  • Roseville, MI (21 miles from Pontiac, MI)
  • 2 days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Pharmacy Customer Service Associate

  • Sterling Heights, MI (13 miles from Pontiac, MI)
  • 2 days ago
  • Sterling Heights, MI (13 miles from Pontiac, MI)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • Sterling Heights, MI (13 miles from Pontiac, MI)
  • 2 days ago
  • Sterling Heights, MI (13 miles from Pontiac, MI)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Roseville, MI (21 miles from Pontiac, MI)
  • 2 days ago
  • Roseville, MI (21 miles from Pontiac, MI)
  • 2 days ago

What You Bring: Customer service - or as we call it - culture of customer-obsession by being customer-ready and delivering a world-class experience every day....

Customer Relations Specialist - UIF

  • Southfield, MI (11 miles from Pontiac, MI)
  • 2 days ago
  • Southfield, MI (11 miles from Pontiac, MI)
  • 2 days ago

Knowledge of customer service practices & principles Excellent data entry & typing skills....

Customer Service Representative

  • Clinton Township, MI (20 miles from Pontiac, MI)
  • 3 days ago
  • Clinton Township, MI (20 miles from Pontiac, MI)
  • 3 days ago

Show more Last updated: 30+ days ago Promoted Customer Service Representative Circle K Warren, MI, US Full-time +1 Customer Service Representative.We want you to join our team as a Customer Service...

Remote Work

Retail Customer Service Associate

  • Utica, MI (14 miles from Pontiac, MI)
  • 4 days ago
  • Utica, MI (14 miles from Pontiac, MI)
  • 4 days ago

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 45600 Utica Park Blvd, Utica, MI...

Demographic Data for Pontiac, MI

Moving to Pontiac, MI? Find some basic demographic data about Pontiac, MI below.


Local
National
61,704
947
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Pontiac, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Pontiac, MI offer the following education background
High School or GED
34.4%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Pontiac, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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