Customer Service Jobs in Pontiac, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Walgreens
- Clinton Twp, MI (20 miles from Pontiac, MI)
- 14 hours ago
- Clinton Twp, MI (20 miles from Pontiac, MI)
- 14 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
In PersonPharmacy Customer Service Associate
- Walgreens
- West Bloomfield, MI (9 miles from Pontiac, MI)
- 14 hours ago
- West Bloomfield, MI (9 miles from Pontiac, MI)
- 14 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
In PersonCustomer Service Associate - Temporary
- Walgreens
- Warren, MI (18 miles from Pontiac, MI)
- 1 day ago
- Warren, MI (18 miles from Pontiac, MI)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
In Person TemporaryClient Service Representative - Livonia, MI
- Cadmus
- Livonia, MI (21 miles from Pontiac, MI)
- 3 days ago
- Livonia, MI (21 miles from Pontiac, MI)
- 3 days ago
Overview?? Client Service Representative (CSR) - Join the Rose Family?? Compensation: $17.25/hr + commission & full benefits Why You'll Love Working at Rose Rose Pest Solutions isn't just the...
In Person- PGA Tour Superstore
- Novi, MI (18 miles from Pontiac, MI)
- 7 days ago
- Novi, MI (18 miles from Pontiac, MI)
- 7 days ago
Experience: Retail sales, customer service or similar experience preferred....
In PersonRetail Customer Service Representative/Cashier
- Micro Center
- Madison Heights, MI (14 miles from Pontiac, MI)
- 8 days ago
- Madison Heights, MI (14 miles from Pontiac, MI)
- 8 days ago
We are currently seeking self-motivated, results-oriented RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIERS....
In Person- DSI Systems
- Shelby Township, MI (14 miles from Pontiac, MI)
- 12 days ago
- Shelby Township, MI (14 miles from Pontiac, MI)
- 12 days ago
We're on the lookout for passionate individuals eager to make their mark in sales and customer service....
In Person- Aaron's
- Eastpointe, MI (22 miles from Pontiac, MI)
- 12 days ago
- Eastpointe, MI (22 miles from Pontiac, MI)
- 12 days ago
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service....
In PersonCustomer Service Representative
- Kennicott Brothers
- Warren, MI (18 miles from Pontiac, MI)
- 14 days ago
- Warren, MI (18 miles from Pontiac, MI)
- 14 days ago
Key Responsibilities: Customer Service and Support: Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently...
In PersonCustomer Service Representative - Supply Sales
- Kennicott Brothers
- Warren, MI (18 miles from Pontiac, MI)
- 14 days ago
- Warren, MI (18 miles from Pontiac, MI)
- 14 days ago
Key Responsibilities: Customer Service and Support: Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently...
In PersonCustomer Service Representative Specialist
- Genuine Parts Company
- Westland, MI (23 miles from Pontiac, MI)
- 16 days ago
- Westland, MI (23 miles from Pontiac, MI)
- 16 days ago
Provides coaching, guidance and direction to less experienced Customer Service Representatives....
In PersonRetail Customer Service Associate
- FedEx
- Lathrup Village, MI (12 miles from Pontiac, MI)
- 19 days ago
- Lathrup Village, MI (12 miles from Pontiac, MI)
- 19 days ago
This customer service focused team member is knowledgeable in all areas of the Stores business, including print, signs & graphics, and shipping....
In PersonCustomer Service Representative
- Destaco
- Auburn Hills, MI (2 miles from Pontiac, MI)
- 21 days ago
- Auburn Hills, MI (2 miles from Pontiac, MI)
- 21 days ago
The company serves customers in a variety of end-markets, including the automotive, life sciences, consumer goods, packaging, aerospace, and nuclear sectors....
In Person- DollarTree
- Livonia, MI (21 miles from Pontiac, MI)
- 27 days ago
- Livonia, MI (21 miles from Pontiac, MI)
- 27 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
In Person- Dollar Tree
- Rochester Hills, MI (8 miles from Pontiac, MI)
- 30+ days ago
- Rochester Hills, MI (8 miles from Pontiac, MI)
- 30+ days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
In PersonDemographic Data for Pontiac, MI
Moving to Pontiac, MI? Find some basic demographic data about Pontiac, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Pontiac, MI
Highest Education Level
Customer Services in Pontiac, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Discretion
- Inbound
- Courteous
- Willingness To Learn
- Bathroom Remodeling
- Dusting
- Asset Protection
- First In, First Out
- Restocking
- Replenishing
- Merchandising
- Customer Support
- Pulling
- Cashier Skills
- Loading & Unloading
- Wellness
- Housekeeping
- Customer Satisfaction
- Retail
- Energetic
- Reimbursement
- Relationship Management
- Decision Making
- Military Background
- High School Diploma
- Driving
- Customer Relations
- Friendliness
- Inventory Management
- Policy Development
- Filing
- Telephone Skills
- Multitasking
- Sales
- Microsoft Excel
- Scheduling
- Staff Supervision
- Teamwork
- Microsoft Office
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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