Customer Service Jobs in Lansing, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- East Lansing, MI (6 miles from Lansing, MI)
- 23 hours ago
- East Lansing, MI (6 miles from Lansing, MI)
- 23 hours ago
Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems....
The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our business....
Customer Service Representative The Customer Service Representative is responsible for providing administrative support by partnering with other franchise staff to provide outstanding customer service...
Pharmacy Customer Service Associate
- Saint Johns, MI (18 miles from Lansing, MI)
- 5 days ago
- Saint Johns, MI (18 miles from Lansing, MI)
- 5 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Government Programs Customer Service Representative
- Okemos, MI (6 miles from Lansing, MI)
- 5 days ago
- Okemos, MI (6 miles from Lansing, MI)
- 5 days ago
Training will be hybrid.**At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by...
Bilingual Spanish Customer Service Representative - Remote
- Lansing, MI
- 6 days ago
- Lansing, MI
- 6 days ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkJob Requirement Outbound Inbound calls Call Support Call Centre Customer Support Customer Representative Outbound Inbound calls Call Support Call Centre Customer Support Customer Representative
Treasury Customer Service Representative 6-E8 (State Agency Collections)
- Dimondale, MI (8 miles from Lansing, MI)
- 9 days ago
- Dimondale, MI (8 miles from Lansing, MI)
- 9 days ago
6 or one year equivalent to a Treasury Customer Service Representative 7....
Retail Customer Service Cashier
- Grand Ledge, MI (10 miles from Lansing, MI)
- 10 days ago
- Grand Ledge, MI (10 miles from Lansing, MI)
- 10 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Retail Customer Service Cashier
- Springport, MI (24 miles from Lansing, MI)
- 10 days ago
- Springport, MI (24 miles from Lansing, MI)
- 10 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Customer Service Representative
- Saint Johns, MI (18 miles from Lansing, MI)
- 21 days ago
- Saint Johns, MI (18 miles from Lansing, MI)
- 21 days ago
Customer Service Representative Customer Service Representative locations Ascension St. Vincent's Health Center - St. Johns time type Part time posted on Posted Today job requisition id R......
Domain : Packaging and Manufacturing Job Title : Customer Service Representative Location : Lansing, MI 48906 - Onsite Role Duration : 6 Months - (Extension/Conversion will be based on performance)...
Customer Service Associate Part Time
- East Lansing, MI (6 miles from Lansing, MI)
- 30+ days ago
- East Lansing, MI (6 miles from Lansing, MI)
- 30+ days ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for Lansing, MI
Moving to Lansing, MI? Find some basic demographic data about Lansing, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Lansing, MI
Highest Education Level
Customer Services in Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »