Customer Service Jobs in Lansing, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Lansing, MI
- 23 hours ago
- Lansing, MI
- 23 hours ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
******5 Vacant Positions******: : This position serves as the primary customer contact in a service center environment of the Collection Services Bureau (CSB) utilizing knowledge base and case...
You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkCustomer Service Representative, Specialized Services Bagster
- Lansing, MI
- 1 day ago
- Lansing, MI
- 1 day ago
They are responsible for working with customers to creatively solve problems and resolve any identified customer service issues....
Schedule: 1st Shift: Mon - Fri, 7:30am - 4pm Pacific Time Overtime based on business needs What you will do: As a Customer Service Rep I, you will provide customer services relating to sales, sales...
Remote WorkSenior Customer Service Representative - Corporate Filings
- Lansing, MI
- 1 day ago
- Lansing, MI
- 1 day ago
**What You'll be Doing:** As a Senior Customer Service Representative, you will leverage your specialized skills to provide comprehensive support and resolve non-standard operational problems....
Retail Customer Service Associate
- East Lansing, MI (6 miles from Lansing, MI)
- 2 days ago
- East Lansing, MI (6 miles from Lansing, MI)
- 2 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Pharmacy Customer Service Associate
- Saint Johns, MI (18 miles from Lansing, MI)
- 3 days ago
- Saint Johns, MI (18 miles from Lansing, MI)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Saint Johns, MI (18 miles from Lansing, MI)
- 3 days ago
- Saint Johns, MI (18 miles from Lansing, MI)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Treasury Customer Service Representative 6-E8 Print ( Apply Treasury Customer Service Representative 6-E8 Salary $21.27 - $29.31 Hourly Location Dimondale, MI Job Type Permanent Full Time Remote Employment...
You will inform the field of daily customer service promotions along with providing them with error free orders....
Knowledge of HIPAA regulations and medical terminology is a plus Must be detail-oriented, adaptable, and customer-service oriented Skills: Customer Service & Support Technical Troubleshooting Medical...
Remote Customer Service Representative (Michigan residents)
- Lansing, MI
- 3 days ago
- Lansing, MI
- 3 days ago
About the Role** **_Location: Remote_** **_-_** **_Michigan residents_** In this remote Customer Service Representative position at Morley, you'll be trained as an important liaison between car dealerships...
Remote WorkCustomer Service Representative - Behavioral Health (Monday-Friday 11:45AM-8:15PM EST)
- Lansing, MI
- 4 days ago
- Lansing, MI
- 4 days ago
Position Summary CVS Aetna has an opportunity available for a full time Customer Service Representative in the Behavioral Health team....
Remote WorkRetail Customer Service Cashier
- Grand Ledge, MI (10 miles from Lansing, MI)
- 6 days ago
- Grand Ledge, MI (10 miles from Lansing, MI)
- 6 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Demographic Data for Lansing, MI
Moving to Lansing, MI? Find some basic demographic data about Lansing, MI below.
Customer Service Online Courses and Training Opportunities
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Salary for Customer Service Jobs in Lansing, MI
Highest Education Level
Customer Services in Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Collaboration
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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