Customer Service Jobs in Kentwood, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Manufacturing Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 days ago
Provides and monitors the metric for on-time delivery, order fulfillment and cycle time....
Sales & Customer Service Associate
- Grandville, MI (7 miles from Kentwood, MI)
- 4 days ago
- Grandville, MI (7 miles from Kentwood, MI)
- 4 days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 4 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 4 days ago
Provides and monitors the metric for on-time delivery, order fulfillment and cycle time....
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 5 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 5 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Wyoming, MI (7 miles from Kentwood, MI)
- 8 days ago
- Wyoming, MI (7 miles from Kentwood, MI)
- 8 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 11 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 11 days ago
Job Summary: As a Customer Service Representative at Trucordia, you will play a vital role in providing exceptional customer service to our commercial lines clients....
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 12 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 12 days ago
We are seeking dedicated and professional Customer Service Call Center Representatives to support a confidential government project....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 12 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 12 days ago
SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 13 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 13 days ago
Job Summary: At Transcendia, our Customer Service Representatives are not call center agents-they are customer advocates....
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 13 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 13 days ago
At VCA Northeast Cat and Dog Hospital we believe in quality patient care while delivering excellent customer service. We are seeking a part-time (20 hours +) customer service representative....
Customer Service Representative
- Coopersville, MI (21 miles from Kentwood, MI)
- 13 days ago
- Coopersville, MI (21 miles from Kentwood, MI)
- 13 days ago
Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies May assist with route forecasting and maintenance and with the...
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 14 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 14 days ago
Equivalent work experience equal to 1-2 years of prior office experience with a focus in administration or customer service. 2. Familiarity with credit union operations is preferred. 3....
Dispatcher and Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 14 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 14 days ago
, and skilled in managing both marketing and customer service tasks....
Customer Service Associate Part Time
- Comstock Park, MI (15 miles from Kentwood, MI)
- 14 days ago
- Comstock Park, MI (15 miles from Kentwood, MI)
- 14 days ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
Demographic Data for Kentwood, MI
Moving to Kentwood, MI? Find some basic demographic data about Kentwood, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Kentwood, MI
Highest Education Level
Customer Services in Kentwood, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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