Customer Service Jobs in Kentwood, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Walker, MI (13 miles from Kentwood, MI)
- 9 hours ago
- Walker, MI (13 miles from Kentwood, MI)
- 9 hours ago
Customer Service Representative Show Map Location 4001 Three Mile Road NW, Walker, MI, 49534, United States Base Pay $15.00 - $15.00 / Hour Job Category Customer Service Employee Type Full Time (Reg...
- Wyoming, MI (7 miles from Kentwood, MI)
- 1 day ago
- Wyoming, MI (7 miles from Kentwood, MI)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 days ago
What You'll Do As a Customer Service Representative, you'll be the voice of support for customers filing furniture protection claims....
Remote WorkCustomer Service Associate Part Time 3rd Shift
- Comstock Park, MI (15 miles from Kentwood, MI)
- 3 days ago
- Comstock Park, MI (15 miles from Kentwood, MI)
- 3 days ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
/19438/db0b4d48-6094-4564-8e37-56921403180f.png&z=8&s=RTL&ih_t=8%2F7%2F2025+11%3A19%3A42+PM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-builder&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Customer Service Associate Part Time
- Comstock Park, MI (15 miles from Kentwood, MI)
- 3 days ago
- Comstock Park, MI (15 miles from Kentwood, MI)
- 3 days ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 4 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 4 days ago
Overview Gallagher Charter Lakes is looking for an Insurance Customer Service Representative to join their growing team. This is a full-time hybrid position....
Customer Service Associate - Temporary
- Byron Center, MI (7 miles from Kentwood, MI)
- 6 days ago
- Byron Center, MI (7 miles from Kentwood, MI)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 6 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 6 days ago
Overview Gallagher Charter Lakes is looking for an Insurance Customer Service Representative to join their growing team. This is a full-time hybrid position....
Pharmacy Customer Service Associate
- Walker, MI (13 miles from Kentwood, MI)
- 6 days ago
- Walker, MI (13 miles from Kentwood, MI)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Dispatcher and Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 7 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 7 days ago
, and skilled in managing both marketing and customer service tasks....
Customer Service Representative 2
- Lowell, MI (14 miles from Kentwood, MI)
- 7 days ago
- Lowell, MI (14 miles from Kentwood, MI)
- 7 days ago
. * 2+ years in order management, customer service or related field * Familiarity with order processing systems and software, such as SAP, Oracle or CRM * Patience, empathy, and professionalism * Good...
Retail Customer Service Associate
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 9 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 9 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 10 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 10 days ago
SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....
Customer Service Associate Representative - eviCore
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 11 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 11 days ago
High volume contact center, customer service, and sales experience preferred. A dedicated workspace with no distractions is required....
IMMEDIATE HIRE Customer Service Representative
- Grandville, MI (7 miles from Kentwood, MI)
- 11 days ago
- Grandville, MI (7 miles from Kentwood, MI)
- 11 days ago
Key Responsibilities: Provide exceptional customer service during vehicle pickup appointments. Accurately complete paperwork and maintain detailed records....
Demographic Data for Kentwood, MI
Moving to Kentwood, MI? Find some basic demographic data about Kentwood, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Kentwood, MI
Highest Education Level
Customer Services in Kentwood, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Dispatching
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Retail
- Reimbursement
- Energetic
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »