Customer Service Jobs in Kentwood, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Jenison, MI (11 miles from Kentwood, MI)
- 2 hours ago
- Jenison, MI (11 miles from Kentwood, MI)
- 2 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Immediate Hire Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 1 day ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 1 day ago
You'll travel to customer locations, complete vehicle inspections, and guide them through the final steps of the selling processall while delivering top-tier customer service....
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 3 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 3 days ago
Customer Service Representative Grand Rapids, MI 49544 Posted: 07/09/2025 Employment Type: Contract to Perm Industry: Clerical Job Number: NH488039679 Job Description Position: Customer Service Representative...
Inside Sales Customer Service Representative - SRINS002660
- Hastings, MI (22 miles from Kentwood, MI)
- 3 days ago
- Hastings, MI (22 miles from Kentwood, MI)
- 3 days ago
Participate in meetings with the customer service team and other departments as requested. Serves as a backup for Customer Service Manager and assists other department areas as needed....
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Customer Service Representative
- Lowell, MI (14 miles from Kentwood, MI)
- 4 days ago
- Lowell, MI (14 miles from Kentwood, MI)
- 4 days ago
Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors....
Customer Care Representative - Hybrid - Caledonia, MI - Farmers Service Operations (FSO)
- Caledonia, MI (6 miles from Kentwood, MI)
- 4 days ago
- Caledonia, MI (6 miles from Kentwood, MI)
- 4 days ago
In this role you will: Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements....
Remote --- Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 5 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 5 days ago
Category : Customer Service/SupportAbout TPTP is a global, digital business services company....
Remote WorkMobile Tech/Internet Retail Customer Service
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 5 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 5 days ago
This position, along with the IRSC Team Lead functions as a key part of the client service team that coordinates all client interactions and expands CU*Answers product offerings. The MTG/Internet...
Retail Customer Service Associate
- Comstock Park, MI (15 miles from Kentwood, MI)
- 7 days ago
- Comstock Park, MI (15 miles from Kentwood, MI)
- 7 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3901 Alpine Ave Nw, Comstock Park...
Customer Service Representative - UniFirst
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 9 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 9 days ago
UniFirst is seeking a dedicated Customer Service Representative to join our team....
- Caledonia, MI (6 miles from Kentwood, MI)
- 11 days ago
- Caledonia, MI (6 miles from Kentwood, MI)
- 11 days ago
In this role you will: Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements....
Customer Service Representative
- Dorr, MI (12 miles from Kentwood, MI)
- 11 days ago
- Dorr, MI (12 miles from Kentwood, MI)
- 11 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative
- Comstock Park, MI (15 miles from Kentwood, MI)
- 14 days ago
- Comstock Park, MI (15 miles from Kentwood, MI)
- 14 days ago
Store 4706208: 4811 W River Dr NE, Comstock Park, Michigan 49321 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer...
Customer Service Associate Part Time 3rd Shift
- Comstock Park, MI (15 miles from Kentwood, MI)
- 17 days ago
- Comstock Park, MI (15 miles from Kentwood, MI)
- 17 days ago
Role Responsibilities: As a Customer Service Associate, youre in charge of ensuring an exceptional customer experience....
Inside Sales Customer Service Representative
- Hastings, MI (22 miles from Kentwood, MI)
- 19 days ago
- Hastings, MI (22 miles from Kentwood, MI)
- 19 days ago
Participate in meetings with the customer service team and other departments as requested. Serves as a backup for Customer Service Manager and assists other department areas as needed....
Demographic Data for Kentwood, MI
Moving to Kentwood, MI? Find some basic demographic data about Kentwood, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Kentwood, MI
Highest Education Level
Customer Services in Kentwood, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Wellness
- Cashier Skills
- Complaint Resolution
- Customer Satisfaction
- Scanning
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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