Customer Service Jobs in Grand Rapids, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Pharmacy Customer Service Associate
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 16 hours ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 16 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
PartTime Customer Service Associate Pro Weekend
- Grand Rapids, MI
- 1 day ago
- Grand Rapids, MI
- 1 day ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 3 days ago
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 3 days ago
Are you someone who enjoys the thrill of not knowing what's going to come in next? Do you love a fast-paced environment and being able to think critically on your feet? Are you looking for an...
Mobile Tech/Internet Retail Customer Service
- Grand Rapids, MI
- 4 days ago
- Grand Rapids, MI
- 4 days ago
Mobile Tech/Internet Retail Customer Service CU*Answers United States, Michigan, Grand Rapids Jun 05, 2025 Description POSITION SUMMARY This position, along with the IRSC Team Lead functions as a key...
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Customer Care Representative Hybrid Caledonia FWS
- Caledonia, MI (13 miles from Grand Rapids, MI)
- 5 days ago
- Caledonia, MI (13 miles from Grand Rapids, MI)
- 5 days ago
In this role you will: Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements....
Are you an excellent customer service professional? Do you offer guidance, comfort, and support?...
Customer Service Representative (CSR) Grand Rapids, MI Vander Hyde Mechanical, a family-owned business located on the Northwest side of Grand Rapids, is seeking a motivated Customer Service Representative...
Enterprise Car Sales Customer Service Representative
- Grand Rapids, MI
- 7 days ago
- Grand Rapids, MI
- 7 days ago
Overview The Car Sales Customer Service Rep provides a high level of customer service and support to both internal and external customers....
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Customer Service Representative
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 8 days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 8 days ago
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
- Allendale, MI (13 miles from Grand Rapids, MI)
- 8 days ago
- Allendale, MI (13 miles from Grand Rapids, MI)
- 8 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
There are three (3) classifications or levels of the Customer Service Representative/Specialist position....
Summer Temp - Branch Customer Service Representative - Grand Rapids
- Grand Rapids, MI
- 11 days ago
- Grand Rapids, MI
- 11 days ago
A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...
Responsibilities The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean....
Customer Service Associate Part Time with Deli Overnight
- Nunica, MI (22 miles from Grand Rapids, MI)
- 13 days ago
- Nunica, MI (22 miles from Grand Rapids, MI)
- 13 days ago
Role Responsibilities: As a Customer Service Associate, youre incharge of ensuring an exceptional customer experience....
Demographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Grand Rapids, MI
Highest Education Level
Customer Services in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Sales
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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