Customer Service Jobs in Grand Rapids, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- VCA Animal Hospitals
- Grand Rapids, MI
- 4 hours ago
- Grand Rapids, MI
- 4 hours ago
service background required (veterinary experience preferred, but not required for the right candidate) Someone who is confident, proactive, and thrives in a high-expectation role A natural communicator...
In Person Full TimeCustomer Service Associate - Temporary
- Walgreens
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 13 hours ago
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
In Person Temporary- Walgreens
- Grand Haven, MI (23 miles from Grand Rapids, MI)
- 1 day ago
- Grand Haven, MI (23 miles from Grand Rapids, MI)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
In PersonClient Service Representative - Grandville, MI
- Cadmus
- Grandville, MI (8 miles from Grand Rapids, MI)
- 3 days ago
- Grandville, MI (8 miles from Grand Rapids, MI)
- 3 days ago
Overview Rose Pest Solutions is seeking a friendly, positive, professional individual as Client Service Representative (CSR) to join our team. At Rose, the CSRs are the go-to people that work as a...
In PersonClient Service Representative - Grandville, MI
- Rose Pest Solutions
- Grand Rapids, MI
- 5 days ago
- Grand Rapids, MI
- 5 days ago
Overview Rose Pest Solutions is seeking a friendly, positive, professional individual as Client Service Representative (CSR) to join our team. At Rose, the CSRs are the go-to people that work as a...
In PersonRetail Customer Service Coordinator
- TJX
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 9 days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 9 days ago
Role models outstanding customer service....
In PersonCustomer Service Representative
- Kennicott Brothers
- Walker, MI (6 miles from Grand Rapids, MI)
- 15 days ago
- Walker, MI (6 miles from Grand Rapids, MI)
- 15 days ago
Key Responsibilities: Customer Service and Support: Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently...
In PersonPharmacy Customer Service Associate
- Walgreens
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 16 days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 16 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
In Person- PGA Tour Superstore
- Grand Rapids, MI
- 21 days ago
- Grand Rapids, MI
- 21 days ago
Experience: Retail sales, customer service or similar experience preferred....
In PersonDispensary Associate-PT (Century)
- Ascend Wellness Holdings
- Grand Rapids, MI
- 22 days ago
- Grand Rapids, MI
- 22 days ago
We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills....
In Person Part Time- DollarTree
- Kent City, MI (19 miles from Grand Rapids, MI)
- 23 days ago
- Kent City, MI (19 miles from Grand Rapids, MI)
- 23 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
In PersonCustomer Service Associate Part Time 3rd Shift
- Blarney Castle Oil Co
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 26 days ago
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 26 days ago
Role Responsibilities: As a Customer Service Associate, you're in charge of ensuring an exceptional customer experience....
In Person Part TimeWere seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
In Person- DollarTree
- Jenison, MI (9 miles from Grand Rapids, MI)
- 45+ days ago
- Jenison, MI (9 miles from Grand Rapids, MI)
- 45+ days ago
Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position....
In Person- Dollar Tree
- Wyoming, MI (8 miles from Grand Rapids, MI)
- 60+ days ago
- Wyoming, MI (8 miles from Grand Rapids, MI)
- 60+ days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
In PersonDemographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Grand Rapids, MI
Highest Education Level
Customer Services in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Discretion
- Inbound
- Courteous
- Willingness To Learn
- Bathroom Remodeling
- Dusting
- Asset Protection
- First In, First Out
- Restocking
- Replenishing
- Merchandising
- Customer Support
- Pulling
- Cashier Skills
- Loading & Unloading
- Wellness
- Housekeeping
- Customer Satisfaction
- Retail
- Energetic
- Reimbursement
- Relationship Management
- Decision Making
- Military Background
- High School Diploma
- Driving
- Customer Relations
- Friendliness
- Inventory Management
- Policy Development
- Filing
- Telephone Skills
- Multitasking
- Sales
- Microsoft Excel
- Scheduling
- Staff Supervision
- Teamwork
- Microsoft Office
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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