Customer Service Jobs in Franklin, MI

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 99 Jobs

Onsite P&C Customer Service Representative

  • Highland Park, MI (10 miles from Franklin, MI)
  • 2 hours ago
  • Highland Park, MI (10 miles from Franklin, MI)
  • 2 hours ago

OVERVIEW Licensed Insurance Agent - Customer Service - Property and Casualty or Personal Lines Qualfon is hiring Licensed Property and Casualty or Personal Lines Insurance Customer Service Representatives...

Customer Service Representative-I (Medical Billing Customer Service Call Center ) _ PFS (Remote

  • Livonia, MI (11 miles from Franklin, MI)
  • 12 hours ago
  • Livonia, MI (11 miles from Franklin, MI)
  • 12 hours ago

Provides excellent customer service in not only resolving inquires, but assisting the customers navigate through the Ministry Organization and the billing process....

Remote Work

Customer Service Representative - Home Health Care - 40 Hours - Detroit

  • Detroit, MI (15 miles from Franklin, MI)
  • 20 hours ago
  • Detroit, MI (15 miles from Franklin, MI)
  • 20 hours ago

CERTIFICATIONS/LICENSURES REQUIRED: + None + Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS Customer Service Policy + Must practice the customer...

Retail Customer Service Associate

  • Auburn Hills, MI (8 miles from Franklin, MI)
  • 1 day ago
  • Auburn Hills, MI (8 miles from Franklin, MI)
  • 1 day ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Retail Customer Service II

  • Canton, MI (17 miles from Franklin, MI)
  • 1 day ago
  • Canton, MI (17 miles from Franklin, MI)
  • 1 day ago

The anticipated posting closing date is on or around 7/18/25 QUALIFICATIONS • 1 year sales or customer service experience preferred • High School Diploma or equivalent The starting rate/ salary for...

Customer Service Associate

  • Shelby Township, MI (17 miles from Franklin, MI)
  • 1 day ago
  • Shelby Township, MI (17 miles from Franklin, MI)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Experience Associate Southfield, MI

  • Southfield, MI (1 mile from Franklin, MI)
  • 1 day ago
  • Southfield, MI (1 mile from Franklin, MI)
  • 1 day ago

. + Meet high customer service standards. + Understand and effectively operate all customer management systems. + Perform data analysis for use in reports to help guide decision making. + Select, deploy...

Client Service Representative

  • Troy, MI (8 miles from Franklin, MI)
  • 1 day ago
  • Troy, MI (8 miles from Franklin, MI)
  • 1 day ago

The CSR supports the service employees through processing service paperwork, preparing route schedules and inputting payroll hours and production....

Pharmacy Customer Service Associate

  • Clarkston, MI (16 miles from Franklin, MI)
  • 1 day ago
  • Clarkston, MI (16 miles from Franklin, MI)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Lead Retail Customer Service Associate

  • Detroit, MI (15 miles from Franklin, MI)
  • 2 days ago
  • Detroit, MI (15 miles from Franklin, MI)
  • 2 days ago

service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...

Retail Customer Service Representative/Cashier

  • Madison Heights, MI (8 miles from Franklin, MI)
  • 2 days ago
  • Madison Heights, MI (8 miles from Franklin, MI)
  • 2 days ago

We are currently seeking self-motivated, results-oriented RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIERS....

Customer Service Representative (Teller)

  • Washington, MI (19 miles from Franklin, MI)
  • 2 days ago
  • Washington, MI (19 miles from Franklin, MI)
  • 2 days ago

First State Bank -- Job Description** ** ** **Job Title:** Customer Service Representative **Status** Non-Exempt **Department:** Retail Services **Reports To:** Retail Services **Primary Purpose of...

Collections Customer Service Representative

  • Troy, MI (8 miles from Franklin, MI)
  • 2 days ago
  • Troy, MI (8 miles from Franklin, MI)
  • 2 days ago

Do you enjoy providing top-notch customer service? Have you supported accounts or collections in a call center environment? If you answered yes - read on!...

Customer Service Representative

  • MI Metro, MI (10 miles from Franklin, MI)
  • 2 days ago
  • MI Metro, MI (10 miles from Franklin, MI)
  • 2 days ago

Ready to support high-quality glass installations with outstanding customer service? Sandhill Glass Co. is looking for a Customer Service Representative to join our team....

Bilingual Customer Service Representative for Diabetic Supply Company

  • Madison Heights, MI (8 miles from Franklin, MI)
  • 3 days ago
  • Madison Heights, MI (8 miles from Franklin, MI)
  • 3 days ago

Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists....

Demographic Data for Franklin, MI

Moving to Franklin, MI? Find some basic demographic data about Franklin, MI below.

Local
National
14,878
736
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
customer service
....................
Skillsoft Percipio
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Franklin, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Franklin, MI offer the following education background
High School or GED
34.4%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Franklin, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »