Customer Service Jobs in Birmingham, MI

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 98 Jobs
Saturn Printing

Customer Service Representative / Estimator

Are you a detail-oriented individual with a passion for providing exceptional customer service?...

Retail Service Representative (Service)- Detroit

  • Livonia, MI (14 miles from Birmingham, MI)
  • 1 hour ago
  • Livonia, MI (14 miles from Birmingham, MI)
  • 1 hour ago

May train others in office and customer service processes. May create purchase orders, process payments or process receipts....

Customer Service Representative (Travel Enthusiast) - On-Site

  • Farmington Hills, MI (10 miles from Birmingham, MI)
  • 2 hours ago
  • Farmington Hills, MI (10 miles from Birmingham, MI)
  • 2 hours ago

Job Title: Customer Service Representative (Travel Enthusiast) - On-Site Job Description The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet...

Customer Service Representative (On-Site 2nd Shift)

  • Troy, MI (5 miles from Birmingham, MI)
  • 12 hours ago
  • Troy, MI (5 miles from Birmingham, MI)
  • 12 hours ago

Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses while dealing with clients is a must....

Customer Service & Retail Front Desk Associate - Store #328 - 1803 N Wayne Rd

  • Westland, MI (16 miles from Birmingham, MI)
  • 13 hours ago
  • Westland, MI (16 miles from Birmingham, MI)
  • 13 hours ago

Customer service representatives, technicians, managers, and many more positions are available across the country....

Customer Relations Specialist

  • Sterling Heights, MI (7 miles from Birmingham, MI)
  • 13 hours ago
  • Sterling Heights, MI (7 miles from Birmingham, MI)
  • 13 hours ago

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....

Customer Service Associate

  • Chesterfield, MI (23 miles from Birmingham, MI)
  • 13 hours ago
  • Chesterfield, MI (23 miles from Birmingham, MI)
  • 13 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative (Part-Time)

  • Taylor, MI (22 miles from Birmingham, MI)
  • 16 hours ago
  • Taylor, MI (22 miles from Birmingham, MI)
  • 16 hours ago

Cardinal Staffing is immediately hiring for a PART-TIME Customer Service Representative (Inside Sales) in Taylor, MI. 1st shift = 9:00AM - 2:00PM Monday -Friday Some overtime may be required if production...

Customer Service Representative

  • Warren, MI (11 miles from Birmingham, MI)
  • 22 hours ago
  • Warren, MI (11 miles from Birmingham, MI)
  • 22 hours ago

Customer Service Representative Business Professional Warren, MI Contract Apr 29, 2025 Cadillac Universal Advisors The requirement will be onsite Tuesday-Thursday for training and Monday and Friday...

Customer Service Associate

  • Sterling Heights, MI (7 miles from Birmingham, MI)
  • 23 hours ago
  • Sterling Heights, MI (7 miles from Birmingham, MI)
  • 23 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Livonia, MI (14 miles from Birmingham, MI)
  • 1 day ago
  • Livonia, MI (14 miles from Birmingham, MI)
  • 1 day ago

Responsible for assisting in the resolution of incoming customer service calls/emails by providing timely, accurate information to customers or resolving issues as appropriate within department guidelines...

Customer Service Representative

  • Farmington Hills, MI (10 miles from Birmingham, MI)
  • 1 day ago
  • Farmington Hills, MI (10 miles from Birmingham, MI)
  • 1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Associate - Temporary

  • Wyandotte, MI (23 miles from Birmingham, MI)
  • 1 day ago
  • Wyandotte, MI (23 miles from Birmingham, MI)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative (Credit Card Services)

  • Highland Park, MI (10 miles from Birmingham, MI)
  • 1 day ago
  • Highland Park, MI (10 miles from Birmingham, MI)
  • 1 day ago

OVERVIEW Qualfon is hiring Credit Card Customer Service Representative to field inbound communication from our client’s members regarding their credit card needs....

Customer Service Representative (Banking Specialist)

  • Highland Park, MI (10 miles from Birmingham, MI)
  • 1 day ago
  • Highland Park, MI (10 miles from Birmingham, MI)
  • 1 day ago

Adhere to performance metrics and quality standards Required Skills: 1 year of customer service experience required 1 year of call center experience is preferred 1 year of banking or financial services...

Demographic Data for Birmingham, MI

Moving to Birmingham, MI? Find some basic demographic data about Birmingham, MI below.

Local
National
21,817
1,383
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Birmingham, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Birmingham, MI offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Birmingham, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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