Customer Service Jobs in Birmingham, MI

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 98 Jobs

Customer Service Representative-I (Medical Billing Customer Service Call Center ) _ PFS (Remote

Livonia, MI (14 miles from Birmingham, MI)
2 hours ago

Livonia, MI (14 miles from Birmingham, MI)
2 hours ago

Provides excellent customer service in not only resolving inquires, but assisting the customers navigate through the Ministry Organization and the billing process....

Remote Work

Customer Service Representative - Home Health Care - 40 Hours - Detroit

Detroit, MI (15 miles from Birmingham, MI)
9 hours ago

Detroit, MI (15 miles from Birmingham, MI)
9 hours ago

CERTIFICATIONS/LICENSURES REQUIRED: + None + Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS Customer Service Policy + Must practice the customer...

Retail Customer Service Associate

Auburn Hills, MI (7 miles from Birmingham, MI)
15 hours ago

Auburn Hills, MI (7 miles from Birmingham, MI)
15 hours ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Retail Customer Service II

Canton, MI (20 miles from Birmingham, MI)
20 hours ago

Canton, MI (20 miles from Birmingham, MI)
20 hours ago

The anticipated posting closing date is on or around 7/18/25 QUALIFICATIONS • 1 year sales or customer service experience preferred • High School Diploma or equivalent The starting rate/ salary for...

Customer Service Associate

Chesterfield, MI (23 miles from Birmingham, MI)
1 day ago

Chesterfield, MI (23 miles from Birmingham, MI)
1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Experience Associate Southfield, MI

Southfield, MI (5 miles from Birmingham, MI)
1 day ago

Southfield, MI (5 miles from Birmingham, MI)
1 day ago

. + Meet high customer service standards. + Understand and effectively operate all customer management systems. + Perform data analysis for use in reports to help guide decision making. + Select, deploy...

Client Service Representative

Troy, MI (5 miles from Birmingham, MI)
1 day ago

Troy, MI (5 miles from Birmingham, MI)
1 day ago

The CSR supports the service employees through processing service paperwork, preparing route schedules and inputting payroll hours and production....

Pharmacy Customer Service Associate

Clarkston, MI (15 miles from Birmingham, MI)
1 day ago

Clarkston, MI (15 miles from Birmingham, MI)
1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Lead Retail Customer Service Associate

Detroit, MI (15 miles from Birmingham, MI)
1 day ago

Detroit, MI (15 miles from Birmingham, MI)
1 day ago

service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...

Retail Customer Service Representative/Cashier

Madison Heights, MI (6 miles from Birmingham, MI)
2 days ago

Madison Heights, MI (6 miles from Birmingham, MI)
2 days ago

We are currently seeking self-motivated, results-oriented RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIERS....

Customer Service Representative (Teller)

Washington, MI (16 miles from Birmingham, MI)
2 days ago

Washington, MI (16 miles from Birmingham, MI)
2 days ago

First State Bank -- Job Description** ** ** **Job Title:** Customer Service Representative **Status** Non-Exempt **Department:** Retail Services **Reports To:** Retail Services **Primary Purpose of...

Collections Customer Service Representative

Troy, MI (5 miles from Birmingham, MI)
2 days ago

Troy, MI (5 miles from Birmingham, MI)
2 days ago

Do you enjoy providing top-notch customer service? Have you supported accounts or collections in a call center environment? If you answered yes - read on!...

Customer Service Representative

MI Metro, MI (9 miles from Birmingham, MI)
2 days ago

MI Metro, MI (9 miles from Birmingham, MI)
2 days ago

Ready to support high-quality glass installations with outstanding customer service? Sandhill Glass Co. is looking for a Customer Service Representative to join our team....

Bilingual Customer Service Representative for Diabetic Supply Company

Madison Heights, MI (6 miles from Birmingham, MI)
3 days ago

Madison Heights, MI (6 miles from Birmingham, MI)
3 days ago

Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists....

Remote --- Customer Service Representative

Dearborn, MI (16 miles from Birmingham, MI)
3 days ago

Dearborn, MI (16 miles from Birmingham, MI)
3 days ago

Category : Customer Service/SupportAbout TPTP is a global, digital business services company....

Remote Work

View all 98 jobs

Demographic Data for Birmingham, MI

Moving to Birmingham, MI? Find some basic demographic data about Birmingham, MI below.

Median Age

Average Household Income

Home Value vs Household Income in Birmingham, MI

Local

National

Total Population

21,817

Number of Businesses

1,383

City Size

Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Services

Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Customer service

None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Title Synonyms

Users interested in this job title also searched for the following job title

Retail Customer Service

Salary for Customer Service Jobs in Birmingham, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Birmingham, MI offer the following education background

High School or GED

34.4%

Bachelor's Degree

25.4%

Associate's Degree

16.0%

Vocational Degree or Certification

12.0%

Master's Degree

5.5%

Some College

4.2%

Some High School

1.8%

Doctorate Degree

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Birmingham, MI

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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