Customer Service Jobs in Ann Arbor, MI
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Licensed Customer Service Representative - Canton, MI
- Canton, MI (19 miles from Ann Arbor, MI)
- 5 hours ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 5 hours ago
Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: High School Diploma or equivalent Work Experience: Provide a high level of customer-focused...
Pharmacy Customer Service Associate
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 5 hours ago
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 5 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Cashier
- Milan, MI (15 miles from Ann Arbor, MI)
- 2 days ago
- Milan, MI (15 miles from Ann Arbor, MI)
- 2 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
- Novi, MI (21 miles from Ann Arbor, MI)
- 2 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 2 days ago
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....
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- Belleville, MI (20 miles from Ann Arbor, MI)
- 3 days ago
- Belleville, MI (20 miles from Ann Arbor, MI)
- 3 days ago
Client Services Representative Role Summary Our client is seeking a Client Services Representative to join their growing team. Reporting to the Client Services Manager, the Client Services...
Parts Customer Care Representative
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 4 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 4 days ago
Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide...
Bilingual Spanish Call Center Customer Service Representative
- Michigan Center, MI (23 miles from Ann Arbor, MI)
- 6 days ago
- Michigan Center, MI (23 miles from Ann Arbor, MI)
- 6 days ago
Remote - Bilingual Spanish Call Center Customer Service Representative?...
Customer Service Representative
- Wixom, MI (23 miles from Ann Arbor, MI)
- 6 days ago
- Wixom, MI (23 miles from Ann Arbor, MI)
- 6 days ago
Customer service representatives can put themselves in their customers' shoes and advocate from them when necessary....
Retail Customer Service II-Returns
- Canton, MI (19 miles from Ann Arbor, MI)
- 7 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 7 days ago
The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role QUALIFICATIONS • 1 year sales or customer service experience preferred...
Customer Service Representative
- Wixom, MI (23 miles from Ann Arbor, MI)
- 7 days ago
- Wixom, MI (23 miles from Ann Arbor, MI)
- 7 days ago
Strong communication skills to interact with clients and provide customer service. Pay and Benefits EcoShield is proud to offer competitive pay and full benefits!...
Customer Service Representative
- Whitmore Lake, MI (10 miles from Ann Arbor, MI)
- 7 days ago
- Whitmore Lake, MI (10 miles from Ann Arbor, MI)
- 7 days ago
Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Resolve customer complaints via phone, email, mail, or social media....
- Novi, MI (21 miles from Ann Arbor, MI)
- 7 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 7 days ago
Job Knowledge, Skills, and Abilities: Desire and ability to deliver exceptional customer service. Excellent verbal and written communication skills....
**Experience:** 2+ years of customer service experience, preferably in a healthcare call center environment or operator console with experience in data entry and call documentation....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Experience: 2+ years of customer service experience, preferably in a healthcare call center environment or operator console with experience in data entry and call documentation....
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Ann Arbor, MI
Highest Education Level
Customer Services in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Sales
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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