Customer Service Jobs in Worcester, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Natick, MA (23 miles from Worcester, MA)
- moments ago
- Natick, MA (23 miles from Worcester, MA)
- moments ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Client Service Representative (CSR)
- Southborough, MA (15 miles from Worcester, MA)
- moments ago
- Southborough, MA (15 miles from Worcester, MA)
- moments ago
Performs a range of administrative and customer service tasks, providing valuable support to the hospital....
- Franklin, MA (23 miles from Worcester, MA)
- moments ago
- Franklin, MA (23 miles from Worcester, MA)
- moments ago
Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Franklin Veterinary Clinic is looking to add a compassionate and skilled...
Savers / Value Village Careers - Customer Service Associate
- Woonsocket, RI (24 miles from Worcester, MA)
- 1 hour ago
- Woonsocket, RI (24 miles from Worcester, MA)
- 1 hour ago
We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: The opportunity to celebrate uniqueness....
Medical Customer Service Representative
- Southborough, MA (15 miles from Worcester, MA)
- 15 hours ago
- Southborough, MA (15 miles from Worcester, MA)
- 15 hours ago
Title : Customer Service Representative Location : Southborough, MA Industry : Healthcare Salary: $21-23/hr....
Pharmacy Customer Service Associate
- Natick, MA (23 miles from Worcester, MA)
- 23 hours ago
- Natick, MA (23 miles from Worcester, MA)
- 23 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Client Service Representative II
- Marlborough, MA (14 miles from Worcester, MA)
- 1 day ago
- Marlborough, MA (14 miles from Worcester, MA)
- 1 day ago
Overview Client Service Representative II - Marlborough, MA - Monday to Friday 10:30AM-7:00PM Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a...
Pharmacy Customer Service Associate
- Marlborough, MA (14 miles from Worcester, MA)
- 1 day ago
- Marlborough, MA (14 miles from Worcester, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Ware, MA (24 miles from Worcester, MA)
- 1 day ago
- Ware, MA (24 miles from Worcester, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Ashland, MA (17 miles from Worcester, MA)
- 2 days ago
- Ashland, MA (17 miles from Worcester, MA)
- 2 days ago
Customer Service Representative (3622) Requisition ID 3622 - Posted 04/23/2025 - CUSTOMERSERVICE - Ashland - Manufacturing Ops - Entry-Level - 0 - 10% Title: Customer Service Representative Reports...
Veterinary Customer Service Representative
- Natick, MA (23 miles from Worcester, MA)
- 3 days ago
- Natick, MA (23 miles from Worcester, MA)
- 3 days ago
rep, client care, customer service, Customer service representative, client care specialist, receptionist, customer service rep, client care, customer service, SQcua54EGx...
Retail Customer Experience Associate, Monterey Del Monte Center - Full Time
- Natick, MA (23 miles from Worcester, MA)
- 4 days ago
- Natick, MA (23 miles from Worcester, MA)
- 4 days ago
Id : REQ_567752, Title : Retail Customer Experience Associate, Monterey Del Monte Center - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...773,...
- Woonsocket, RI (24 miles from Worcester, MA)
- 5 days ago
- Woonsocket, RI (24 miles from Worcester, MA)
- 5 days ago
Salary Not Available Position range in Rhode Island $34k - $51k Per Year Customer Service Associate Savers | Value Village Occupation: Customer Service Representatives Location: Woonsocket, RI - 02895...
- Shrewsbury, MA (4 miles from Worcester, MA)
- 6 days ago
- Shrewsbury, MA (4 miles from Worcester, MA)
- 6 days ago
The Lead Dispensary Associate will be cross trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients with product requests and admitting...
Retail Customer Service Supervisor
- Millbury, MA (5 miles from Worcester, MA)
- 8 days ago
- Millbury, MA (5 miles from Worcester, MA)
- 8 days ago
Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too....
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Worcester, MA
Highest Education Level
Customer Services in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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