Customer Service Jobs in Worcester, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Pharmacy Customer Service Associate
- Marlborough, MA (14 miles from Worcester, MA)
- 5 hours ago
- Marlborough, MA (14 miles from Worcester, MA)
- 5 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Marlborough, MA (14 miles from Worcester, MA)
- 18 hours ago
- Marlborough, MA (14 miles from Worcester, MA)
- 18 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Amazon Locker+ Customer Service Associate
- Hopkinton, MA (14 miles from Worcester, MA)
- 1 day ago
- Hopkinton, MA (14 miles from Worcester, MA)
- 1 day ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Dispensary Associate (Full-Time) - Mayflower Dispensary (Worcester)
- Worcester, MA
- 2 days ago
- Worcester, MA
- 2 days ago
Dispensary Associate (Full-Time) - Mayflower Dispensary (Worcester) 1.5 1.5 out of 5 stars Worcester, MA At iAnthus, we are not just in the business of cannabis; we're in the business of...
Loss Prevention Customer Service Associate
- Framingham, MA (19 miles from Worcester, MA)
- 3 days ago
- Framingham, MA (19 miles from Worcester, MA)
- 3 days ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
Customer Relations Associate: Part-Time
- Berlin, MA (12 miles from Worcester, MA)
- 4 days ago
- Berlin, MA (12 miles from Worcester, MA)
- 4 days ago
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers....
Customer Service Representative
- Leominster, MA (18 miles from Worcester, MA)
- 5 days ago
- Leominster, MA (18 miles from Worcester, MA)
- 5 days ago
Customer Service Representative to $25/hour! This is an exciting opportunity to join an innovative and growing company!...
Retail Customer Service Associate Full Time
- Northborough, MA (9 miles from Worcester, MA)
- 5 days ago
- Northborough, MA (9 miles from Worcester, MA)
- 5 days ago
service to members....
Savers / Value Village Careers - Customer Service Associate
- Marlborough, MA (14 miles from Worcester, MA)
- 6 days ago
- Marlborough, MA (14 miles from Worcester, MA)
- 6 days ago
We are hiring for both Full Time and Part Time Customer Service Associates The opportunity to celebrate uniqueness....
Retail Customer Service Team Member-9
- Leominster, MA (18 miles from Worcester, MA)
- 6 days ago
- Leominster, MA (18 miles from Worcester, MA)
- 6 days ago
Store - WOR-LEOMINSTER, MADeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....
Lead Customer Service Representative
- Sudbury, MA (21 miles from Worcester, MA)
- 9 days ago
- Sudbury, MA (21 miles from Worcester, MA)
- 9 days ago
• Maintaining cleanliness • Maintaining cleanliness • Scheduling • File maintenance • Data entry Requirements: • Able to work evenings, weekends, and holidays • 1 year customer service experience preferred...
- Shrewsbury, MA (4 miles from Worcester, MA)
- 13 days ago
- Shrewsbury, MA (4 miles from Worcester, MA)
- 13 days ago
The Dispensary Associate will be cross trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients with product requests and admitting...
Part Time Customer Service and Sales Associate
- Auburn, MA (5 miles from Worcester, MA)
- 14 days ago
- Auburn, MA (5 miles from Worcester, MA)
- 14 days ago
The Part Time Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our...
Customer Service Associate - Temporary
- Fitchburg, MA (22 miles from Worcester, MA)
- 15 days ago
- Fitchburg, MA (22 miles from Worcester, MA)
- 15 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Northborough, MA (9 miles from Worcester, MA)
- 16 days ago
- Northborough, MA (9 miles from Worcester, MA)
- 16 days ago
**Qualifications** + Minimum high school diploma or equivalent, some college preferred + Must pass Assessment Test on record and training for this position + Prior customer service or credit related...
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Worcester, MA
Highest Education Level
Customer Services in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Collaboration
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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