Customer Service Jobs in Wellesley, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (19 miles from Wellesley, MA)
- 4 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (19 miles from Wellesley, MA)
- 4 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
- Wilmington, MA (18 miles from Wellesley, MA)
- 3 hours ago
- Wilmington, MA (18 miles from Wellesley, MA)
- 3 hours ago
Previous experience in Customer Service or Sales preferred Ability to work Monday through Friday along with some Saturdays High School Diploma or equivalent required Excellent interpersonal and communication...
Customer Experience Associate - Chelmsford (30 hrs/week)
- Chelmsford, MA (19 miles from Wellesley, MA)
- 7 hours ago
- Chelmsford, MA (19 miles from Wellesley, MA)
- 7 hours ago
Wed love to work with you if you: Have proven customer service skills through work or community involvement Are willing to assist in a professional, friendly and efficient manner Are available to work...
Loss Prevention Customer Service Associate
- East Boston, MA (13 miles from Wellesley, MA)
- 10 hours ago
- East Boston, MA (13 miles from Wellesley, MA)
- 10 hours ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
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Rental Car Customer Service Associate Part Time - Immediate Start - Hands-On Role - Paid Training
- Boston, MA (11 miles from Wellesley, MA)
- 11 hours ago
- Boston, MA (11 miles from Wellesley, MA)
- 11 hours ago
service....
Customer Service Representative
- Boston, MA (11 miles from Wellesley, MA)
- 12 hours ago
- Boston, MA (11 miles from Wellesley, MA)
- 12 hours ago
A well-established healthcare organization in Andover, MA is seeking a Customer Service Specialist to join its growing team....
Customer Service Representative- Full Time
- Boston, MA (11 miles from Wellesley, MA)
- 12 hours ago
- Boston, MA (11 miles from Wellesley, MA)
- 12 hours ago
service....
Customer Service Associate Uniformed
- Boston, MA (11 miles from Wellesley, MA)
- 12 hours ago
- Boston, MA (11 miles from Wellesley, MA)
- 12 hours ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative 12:30pm-9pm EST
- Boston, MA (11 miles from Wellesley, MA)
- 13 hours ago
- Boston, MA (11 miles from Wellesley, MA)
- 13 hours ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Customer Service Representative
- Dorchester, MA (9 miles from Wellesley, MA)
- 16 hours ago
- Dorchester, MA (9 miles from Wellesley, MA)
- 16 hours ago
Dependable Cleaners is seeking friendly Customer Service Representatives (CSR's) to join our organization....
Retail Customer Service Associate
- Boston, MA (11 miles from Wellesley, MA)
- 16 hours ago
- Boston, MA (11 miles from Wellesley, MA)
- 16 hours ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Customer Service Agent - Boston Logan International Airport (BOS)
- East Boston, MA (13 miles from Wellesley, MA)
- 17 hours ago
- East Boston, MA (13 miles from Wellesley, MA)
- 17 hours ago
Job Description Our Customer Service Agent plays a vital role in providing exceptional service to passengers and visitors at the airport....
Customer Relations Associate: Part-Time
- Berlin, MA (18 miles from Wellesley, MA)
- 1 day ago
- Berlin, MA (18 miles from Wellesley, MA)
- 1 day ago
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers....
- Lowell, MA (23 miles from Wellesley, MA)
- 1 day ago
- Lowell, MA (23 miles from Wellesley, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Client Service Representative - Financial Services (Onsite)
- Wakefield, MA (16 miles from Wellesley, MA)
- 2 days ago
- Wakefield, MA (16 miles from Wellesley, MA)
- 2 days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Demographic Data for Wellesley, MA
Moving to Wellesley, MA? Find some basic demographic data about Wellesley, MA below.
Customer Service Online Courses and Training Opportunities
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Salary for Customer Service Jobs in Wellesley, MA
Highest Education Level
Customer Services in Wellesley, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Cashier Skills
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Sales
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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