Customer Service Jobs in Waltham, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (24 miles from Waltham, MA)
- 8 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (24 miles from Waltham, MA)
- 8 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Client Service Representative - Financial Services (Onsite)
- Wakefield, MA (12 miles from Waltham, MA)
- 6 days ago
- Wakefield, MA (12 miles from Waltham, MA)
- 6 days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Customer Service Associate - Temporary
- Dorchester Center, MA (12 miles from Waltham, MA)
- moments ago
- Dorchester Center, MA (12 miles from Waltham, MA)
- moments ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
Pharmacy Customer Service Associate
- Reading, MA (12 miles from Waltham, MA)
- moments ago
- Reading, MA (12 miles from Waltham, MA)
- moments ago
. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,...
Customer Service Representative
- Boston, MA (10 miles from Waltham, MA)
- moments ago
- Boston, MA (10 miles from Waltham, MA)
- moments ago
**Customer Service Representative** Stanley Access Technologies seeks a self-motivated, results-driven team player to fill a remote Customer Service Representative position....
Customer Service Representative
- Holliston, MA (16 miles from Waltham, MA)
- 1 hour ago
- Holliston, MA (16 miles from Waltham, MA)
- 1 hour ago
The Big Task Were looking for a Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call....
Associate Customer Care Representative
- Westborough, MA (20 miles from Waltham, MA)
- 8 hours ago
- Westborough, MA (20 miles from Waltham, MA)
- 8 hours ago
Description Associate Customer Service Representative 1 Research Drive, Westborough, MA 01581 Thank you for considering Amica as part of your career journey, where your future is our business....
Remote WorkLoss Prevention Customer Service Associate
- Roxbury, MA (10 miles from Waltham, MA)
- 19 hours ago
- Roxbury, MA (10 miles from Waltham, MA)
- 19 hours ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative- Smithfield, RI
- Foxboro, MA (23 miles from Waltham, MA)
- 20 hours ago
- Foxboro, MA (23 miles from Waltham, MA)
- 20 hours ago
The Role Join our team of Customer Service Representatives, also knowCustomer Relationship Advocates (CRA)....
Entry Level Customer Service Representative- Smithfield, RI
- Wrentham, MA (24 miles from Waltham, MA)
- 20 hours ago
- Wrentham, MA (24 miles from Waltham, MA)
- 20 hours ago
The Role Join our team of Entry Level Customer Service Representatives, also known asCustomer Relationship Advocates (CRA)....
Sales & Customer Service Associate
- Quincy, MA (16 miles from Waltham, MA)
- 22 hours ago
- Quincy, MA (16 miles from Waltham, MA)
- 22 hours ago
Training to help you grow and refine your sales and customer service skill Paid time off for full time employees A flexible schedule for a better work/life balance In-depth product and service training...
- Marlborough, MA (15 miles from Waltham, MA)
- 1 day ago
- Marlborough, MA (15 miles from Waltham, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Amazon Locker+ Customer Service Associate
- Newtonville, MA (4 miles from Waltham, MA)
- 1 day ago
- Newtonville, MA (4 miles from Waltham, MA)
- 1 day ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Boston, MA (10 miles from Waltham, MA)
- 2 days ago
- Boston, MA (10 miles from Waltham, MA)
- 2 days ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Demographic Data for Waltham, MA
Moving to Waltham, MA? Find some basic demographic data about Waltham, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Waltham, MA
Highest Education Level
Customer Services in Waltham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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