Customer Service Jobs in Waltham, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (24 miles from Waltham, MA)
- 6 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (24 miles from Waltham, MA)
- 6 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
- Natick, MA (8 miles from Waltham, MA)
- moments ago
- Natick, MA (8 miles from Waltham, MA)
- moments ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Client Service Representative (CSR)
- Southborough, MA (14 miles from Waltham, MA)
- moments ago
- Southborough, MA (14 miles from Waltham, MA)
- moments ago
Performs a range of administrative and customer service tasks, providing valuable support to the hospital....
- Franklin, MA (22 miles from Waltham, MA)
- moments ago
- Franklin, MA (22 miles from Waltham, MA)
- moments ago
Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Franklin Veterinary Clinic is looking to add a compassionate and skilled...
Retail Customer Service Associate
- Chestnut Hill, MA (7 miles from Waltham, MA)
- 1 hour ago
- Chestnut Hill, MA (7 miles from Waltham, MA)
- 1 hour ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Pathology Customer Service Representative
- Boston, MA (10 miles from Waltham, MA)
- 1 hour ago
- Boston, MA (10 miles from Waltham, MA)
- 1 hour ago
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active...
Customer Service Representative
- Peabody, MA (17 miles from Waltham, MA)
- 2 hours ago
- Peabody, MA (17 miles from Waltham, MA)
- 2 hours ago
The TMC Customer Service Representative has responsibilities for coordinating the sales operations at TMC, supporting customers in global locations, doing sales administrative work, communicating across...
Medical Customer Service Representative
- Southborough, MA (14 miles from Waltham, MA)
- 16 hours ago
- Southborough, MA (14 miles from Waltham, MA)
- 16 hours ago
Title : Customer Service Representative Location : Southborough, MA Industry : Healthcare Salary: $21-23/hr....
Customer Service Representative
- Cambridge, MA (6 miles from Waltham, MA)
- 21 hours ago
- Cambridge, MA (6 miles from Waltham, MA)
- 21 hours ago
Customer Service Representative Joseph Architects Cambridge, Massachusetts At Joseph Architects, we specialize in innovative and sustainable architectural design....
Pharmacy Customer Service Associate
- Natick, MA (8 miles from Waltham, MA)
- 23 hours ago
- Natick, MA (8 miles from Waltham, MA)
- 23 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative ($17-18/hr, Weekend Availability Preferred)
- Malden, MA (10 miles from Waltham, MA)
- 23 hours ago
- Malden, MA (10 miles from Waltham, MA)
- 23 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Saugus, MA (13 miles from Waltham, MA)
- 23 hours ago
- Saugus, MA (13 miles from Waltham, MA)
- 23 hours ago
As the name suggests, your main priority is to provide great customer service....
Retail Customer Service Representative - Cashier
- Cambridge, MA (6 miles from Waltham, MA)
- 1 day ago
- Cambridge, MA (6 miles from Waltham, MA)
- 1 day ago
We are currently seeking self-motivated, hard-working, full- and part-time RETAIL CASHIER/CUSTOMER SERVICE REPRESENTATIVES....
- Malden, MA (10 miles from Waltham, MA)
- 1 day ago
- Malden, MA (10 miles from Waltham, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Client Service Representative II
- Marlborough, MA (15 miles from Waltham, MA)
- 1 day ago
- Marlborough, MA (15 miles from Waltham, MA)
- 1 day ago
Overview Client Service Representative II - Marlborough, MA - Monday to Friday 10:30AM-7:00PM Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a...
Demographic Data for Waltham, MA
Moving to Waltham, MA? Find some basic demographic data about Waltham, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Waltham, MA
Highest Education Level
Customer Services in Waltham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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