Customer Service Jobs in Salem, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Client Service Representative - Financial Services (Onsite)
- Wakefield, MA (8 miles from Salem, MA)
- 5 days ago
- Wakefield, MA (8 miles from Salem, MA)
- 5 days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
Sales & Customer Service Associate
- Quincy, MA (19 miles from Salem, MA)
- 2 hours ago
- Quincy, MA (19 miles from Salem, MA)
- 2 hours ago
Training to help you grow and refine your sales and customer service skill Paid time off for full time employees A flexible schedule for a better work/life balance In-depth product and service training...
Amazon Locker+ Customer Service Associate
- Newtonville, MA (17 miles from Salem, MA)
- 1 day ago
- Newtonville, MA (17 miles from Salem, MA)
- 1 day ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST
- Boston, MA (13 miles from Salem, MA)
- 1 day ago
- Boston, MA (13 miles from Salem, MA)
- 1 day ago
You will inform the field of daily customer service promotions along with providing them with error free orders....
Customer Service Representative (Banker) - Boston
- Boston, MA (13 miles from Salem, MA)
- 1 day ago
- Boston, MA (13 miles from Salem, MA)
- 1 day ago
Demonstrate a genuine passion for helping people and a commitment to providing exceptional customer service....
You will inform the field of daily customer service promotions along with providing them with error free orders....
Bilingual Customer Accounts Advisor
- Boston, MA (13 miles from Salem, MA)
- 2 days ago
- Boston, MA (13 miles from Salem, MA)
- 2 days ago
guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route...
Loss Prevention Customer Service Associate
- Boston, MA (13 miles from Salem, MA)
- 2 days ago
- Boston, MA (13 miles from Salem, MA)
- 2 days ago
Loss Prevention Customer Service Associate Marshalls - 3.6 Boston, MA Job Details Part-time $15.00 - $18.60 an hour 11 hours ago Benefits Paid parental leave Health savings account Paid holidays Disability...
Customer Service Representative, Life Contact Center
- Boston, MA (13 miles from Salem, MA)
- 2 days ago
- Boston, MA (13 miles from Salem, MA)
- 2 days ago
You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....
Remote WorkCustomer Service Representative, Specialized Services Bagster
- Boston, MA (13 miles from Salem, MA)
- 2 days ago
- Boston, MA (13 miles from Salem, MA)
- 2 days ago
They are responsible for working with customers to creatively solve problems and resolve any identified customer service issues....
Position Summary This position is for a Customer Service Representative with American Health Holdings Medical Management Customer Service Department....
Senior Customer Service Representative - Corporate Filings
- Boston, MA (13 miles from Salem, MA)
- 2 days ago
- Boston, MA (13 miles from Salem, MA)
- 2 days ago
**What You'll be Doing:** As a Senior Customer Service Representative, you will leverage your specialized skills to provide comprehensive support and resolve non-standard operational problems....
Customer Service Associate - Temporary
- Arlington, MA (14 miles from Salem, MA)
- 2 days ago
- Arlington, MA (14 miles from Salem, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Part Time Customer Service Representative
- Dorchester, MA (16 miles from Salem, MA)
- 2 days ago
- Dorchester, MA (16 miles from Salem, MA)
- 2 days ago
Job Summary: Dependable Cleaners is seeking friendly Part Time Customer Service Representatives (CSRs) to join our team in Quincy/Milton....
- Danvers, MA (4 miles from Salem, MA)
- 2 days ago
- Danvers, MA (4 miles from Salem, MA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Demographic Data for Salem, MA
Moving to Salem, MA? Find some basic demographic data about Salem, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Salem, MA
Highest Education Level
Customer Services in Salem, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Asset Protection
- Wholesale
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Scanning
- Reimbursement
- Reception
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Collaboration
- Inventory Management
- Policy Development
- Sales
- Multitasking
- Microsoft Office
- Problem Solving
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »