Customer Service Jobs in Norfolk, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (15 miles from Norfolk, MA)
- 7 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (15 miles from Norfolk, MA)
- 7 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
- Brockton, MA (15 miles from Norfolk, MA)
- 5 hours ago
- Brockton, MA (15 miles from Norfolk, MA)
- 5 hours ago
service with professionalism, efficiency and accuracy....
Pharmacy Customer Service Associate
- Lexington, MA (24 miles from Norfolk, MA)
- 5 hours ago
- Lexington, MA (24 miles from Norfolk, MA)
- 5 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Boston, MA (21 miles from Norfolk, MA)
- 10 hours ago
- Boston, MA (21 miles from Norfolk, MA)
- 10 hours ago
LOCATION:** Remote U.S. locations **OVERVIEW** You will provide positive, supportive environment, generous benefits package, and comprehensive training program. You will provide support to...
- Framingham, MA (15 miles from Norfolk, MA)
- 13 hours ago
- Framingham, MA (15 miles from Norfolk, MA)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative - APG Sydney
- Smithfield, RI (17 miles from Norfolk, MA)
- 15 hours ago
- Smithfield, RI (17 miles from Norfolk, MA)
- 15 hours ago
About the Role: As a Customer Service Representative, you will: Provide excellent customer service by managing parts inquiries, requests, and quotes....
Customer Service Representative
- Somerville, MA (22 miles from Norfolk, MA)
- 16 hours ago
- Somerville, MA (22 miles from Norfolk, MA)
- 16 hours ago
As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph....
- Hanover, MA (24 miles from Norfolk, MA)
- 16 hours ago
- Hanover, MA (24 miles from Norfolk, MA)
- 16 hours ago
ESSENTIAL FUNCTIONS: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound...
Customer Service Representative Financial Services Operations Tufts University
- Medford, MA (22 miles from Norfolk, MA)
- 20 hours ago
- Medford, MA (22 miles from Norfolk, MA)
- 20 hours ago
What You'll Do The Financial Services Operations Team provides front-line customer service to Account Payable, Procurement Operations, Card Services, and Travel and Expense to support members of the...
Cashier and Customer Service Associate (Part-Time)
- Stoughton, MA (11 miles from Norfolk, MA)
- 1 day ago
- Stoughton, MA (11 miles from Norfolk, MA)
- 1 day ago
Why we will love you • 1 year sales or customer service experience preferred • High School Diploma or equivalent What you'll be doing day to day • Build loyalty by ensuring customers have a positive...
Customer Service Representative Financial Services Operations
- Medford, MA (22 miles from Norfolk, MA)
- 1 day ago
- Medford, MA (22 miles from Norfolk, MA)
- 1 day ago
What You'll Do The Financial Services Operations Team provides front-line customer service to Account Payable, Procurement Operations, Card Services, and Travel and Expense to support members of the...
Customer Service Representative
- Westwood, MA (9 miles from Norfolk, MA)
- 1 day ago
- Westwood, MA (9 miles from Norfolk, MA)
- 1 day ago
Customer Service Representatives are accountable for handling all customer service inquiries, via telephone, mail, Internet, video conferencing or in person, for existing products and services....
Remote WorkCustomer Service Representative
- Providence, RI (20 miles from Norfolk, MA)
- 1 day ago
- Providence, RI (20 miles from Norfolk, MA)
- 1 day ago
Duties & Responsibilities: Provides excellent internal/external customer service in all interactions with patients and PCHC staff....
Immediate Hire Customer Service Representative
- Framingham, MA (15 miles from Norfolk, MA)
- 3 days ago
- Framingham, MA (15 miles from Norfolk, MA)
- 3 days ago
You'll travel to customer locations, complete vehicle inspections, and guide them through the final steps of the selling processall while delivering top-tier customer service....
Customer Service Associate - Temporary
- Lexington, MA (24 miles from Norfolk, MA)
- 3 days ago
- Lexington, MA (24 miles from Norfolk, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Demographic Data for Norfolk, MA
Moving to Norfolk, MA? Find some basic demographic data about Norfolk, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Norfolk, MA
Highest Education Level
Customer Services in Norfolk, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Wellness
- Cashier Skills
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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