Customer Service Jobs in Lawrence, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative - PT
- East Boston, MA (24 miles from Lawrence, MA)
- 20 days ago
- East Boston, MA (24 miles from Lawrence, MA)
- 20 days ago
service....
Customer Service Representative - FT
- Manchester, NH (24 miles from Lawrence, MA)
- 22 days ago
- Manchester, NH (24 miles from Lawrence, MA)
- 22 days ago
service....
- Londonderry, NH (16 miles from Lawrence, MA)
- 4 hours ago
- Londonderry, NH (16 miles from Lawrence, MA)
- 4 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative Patient Billing Solutions
- Somerville, MA (22 miles from Lawrence, MA)
- 5 hours ago
- Somerville, MA (22 miles from Lawrence, MA)
- 5 hours ago
The primary goal of PBS is to resolve the guarantors concerns focusing on providing excellent customer service that enhances their overall experience with MGB. - Respond to patient/guarantor/Customer...
Part-Time Customer Service Associate
- Boston, MA (24 miles from Lawrence, MA)
- 1 day ago
- Boston, MA (24 miles from Lawrence, MA)
- 1 day ago
: Non-Exempt REPORTS TO: Ticketing Services Associates and Coordinators SALARY: $17 hourly The Customer Service Representative assists Ticketing Services Management with Customer Service operationsand...
Customer Service Representative - Join Fast
- Boston, MA (24 miles from Lawrence, MA)
- 1 day ago
- Boston, MA (24 miles from Lawrence, MA)
- 1 day ago
un Customer Service Representative - Join Fast compensation: To be discussed....
Customer Service Representative - Service Team
- Woburn, MA (14 miles from Lawrence, MA)
- 1 day ago
- Woburn, MA (14 miles from Lawrence, MA)
- 1 day ago
Customer Service Representative - Service Team Customer Service Representative - Service Team Location: Woburn, MA, United States Job Family : Professional - Entry Job Type : Regular Posted : May 2,...
Work Life Customer Support Associate - Employee Assistance Program (Monday-Friday 9:30am-6pm EST) (C
- Salem, MA (18 miles from Lawrence, MA)
- 2 days ago
- Salem, MA (18 miles from Lawrence, MA)
- 2 days ago
Job Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...
Remote Work- Peabody, MA (15 miles from Lawrence, MA)
- 2 days ago
- Peabody, MA (15 miles from Lawrence, MA)
- 2 days ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Banking Customer Service Representative
- Wakefield, MA (14 miles from Lawrence, MA)
- 3 days ago
- Wakefield, MA (14 miles from Lawrence, MA)
- 3 days ago
Previous experience in a call center, customer service, or banking environment preferred. Strong communication and interpersonal skills....
Customer Service Representative
- Lynn, MA (20 miles from Lawrence, MA)
- 3 days ago
- Lynn, MA (20 miles from Lawrence, MA)
- 3 days ago
Vaco Boston has partnered with our client to hire a Customer Service Representative to join their team!...
Customer Service Representative
- Boston, MA (24 miles from Lawrence, MA)
- 3 days ago
- Boston, MA (24 miles from Lawrence, MA)
- 3 days ago
Front Desk Customer Service Representative Location: Burnsville, MN Job Type: Full-time Contract-to-hire Pay: $18- $20/hr....
Customer Service Associate - Temporary
- Lowell, MA (8 miles from Lawrence, MA)
- 3 days ago
- Lowell, MA (8 miles from Lawrence, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Senior Customer Experience Associate - Chelmsford (26.25hrs/week)
- Chelmsford, MA (12 miles from Lawrence, MA)
- 4 days ago
- Chelmsford, MA (12 miles from Lawrence, MA)
- 4 days ago
Wed love to work with you if you: Have strong customer service skills Are willing to assist in a professional, friendly and efficient manner Are available to work a flexible schedule Have experience...
Veterinary Client Service Representative
- Medford, MA (20 miles from Lawrence, MA)
- 4 days ago
- Medford, MA (20 miles from Lawrence, MA)
- 4 days ago
Thrive Pet Healthcare is seeking a full-time Veterinary Customer Service Representative to join our growing team at Thrive Medford!...
Demographic Data for Lawrence, MA
Moving to Lawrence, MA? Find some basic demographic data about Lawrence, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Lawrence, MA
Highest Education Level
Customer Services in Lawrence, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Forklift
- Customer Satisfaction
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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