Customer Service Jobs in Chelmsford, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 111 Jobs
Lowell Rd Veterinary Center

Veterinary Customer Service Representative

clients and patients warmly upon arrival Maintaining a clean, organized, and welcoming front desk and lobby area Triage client concerns and direct them appropriately Answering phone calls and emails; routing...

Customer Service Representative 12:30pm-9pm EST ($21.50/Hr)

  • Salem, MA (23 miles from Chelmsford, MA)
  • 8 hours ago
  • Salem, MA (23 miles from Chelmsford, MA)
  • 8 hours ago

You will inform the field of daily customer service promotions along with providing them with error free orders....

Remote Work

Customer Service Representative - Express Scripts - Remote

  • Salem, MA (23 miles from Chelmsford, MA)
  • 8 hours ago
  • Salem, MA (23 miles from Chelmsford, MA)
  • 8 hours ago

The Call Center Customer Service Representative represents the company, and our people make all the difference in our success....

Remote Work

Loss prevention Customer Service Associate II

  • Somerville, MA (19 miles from Chelmsford, MA)
  • 10 hours ago
  • Somerville, MA (19 miles from Chelmsford, MA)
  • 10 hours ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Pharmacy Customer Service Associate

  • Everett, MA (19 miles from Chelmsford, MA)
  • 11 hours ago
  • Everett, MA (19 miles from Chelmsford, MA)
  • 11 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • Malden, MA (18 miles from Chelmsford, MA)
  • 13 hours ago
  • Malden, MA (18 miles from Chelmsford, MA)
  • 13 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative - FT

  • East Boston, MA (22 miles from Chelmsford, MA)
  • 14 hours ago
  • East Boston, MA (22 miles from Chelmsford, MA)
  • 14 hours ago

service....

Loss Prevention Customer Service Associate II

  • Newton U F, MA (20 miles from Chelmsford, MA)
  • 1 day ago
  • Newton U F, MA (20 miles from Chelmsford, MA)
  • 1 day ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Representative

  • Boston, MA (21 miles from Chelmsford, MA)
  • 1 day ago
  • Boston, MA (21 miles from Chelmsford, MA)
  • 1 day ago

Customer Service Representative Job Poster : Jobs Skills:CustomerService | Location: Boston, Massachusetts, United States Of America Views:13 Our Customer Service Representatives ensure that customers...

Customer Accounts Advisor

  • Dorchester, MA (23 miles from Chelmsford, MA)
  • 1 day ago
  • Dorchester, MA (23 miles from Chelmsford, MA)
  • 1 day ago

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service....

Customer Service Associate

  • Middleton, MA (17 miles from Chelmsford, MA)
  • 1 day ago
  • Middleton, MA (17 miles from Chelmsford, MA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Technical Customer Service Representative

  • Burlington, MA (9 miles from Chelmsford, MA)
  • 1 day ago
  • Burlington, MA (9 miles from Chelmsford, MA)
  • 1 day ago

Job Overview: Technical Customer Service Representative The AFH Field Service Representative will be responsible for providing comprehensive technical customer support for all Away From Home Customers...

GC Retail Lead Customer Service Associate Store 550

  • Boston, MA (21 miles from Chelmsford, MA)
  • 2 days ago
  • Boston, MA (21 miles from Chelmsford, MA)
  • 2 days ago

A few special characteristics that make our Lead Customer Service Associates successful : Coaching : Able to provide effective coaching and guidance to others....

Customer Service Associate I

  • Lawrence, MA (12 miles from Chelmsford, MA)
  • 2 days ago
  • Lawrence, MA (12 miles from Chelmsford, MA)
  • 2 days ago

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....

Customer Service Representative

  • Boston, MA (21 miles from Chelmsford, MA)
  • 2 days ago
  • Boston, MA (21 miles from Chelmsford, MA)
  • 2 days ago

Position Overview Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the face of PLS....

Demographic Data for Chelmsford, MA

Moving to Chelmsford, MA? Find some basic demographic data about Chelmsford, MA below.

Local
National
26,881
833
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Chelmsford, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Chelmsford, MA offer the following education background
High School or GED
34.1%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Chelmsford, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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