Customer Service Jobs in Cambridge, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

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TJocelyne Counseling and Consulting Clinic

Client Service Representative

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

Client Service Representative - Financial Services (Onsite)

  • Wakefield, MA (9 miles from Cambridge, MA)
  • 4 days ago
  • Wakefield, MA (9 miles from Cambridge, MA)
  • 4 days ago

Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...

Customer Service Representative - Bilingual (Spanish) 7am-3:30pm EST

  • Boston, MA (3 miles from Cambridge, MA)
  • 3 hours ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 3 hours ago

You will inform the field of daily customer service promotions along with providing them with error free orders....

Customer Service Representative (Banker) - Boston

  • Boston, MA (3 miles from Cambridge, MA)
  • 6 hours ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 6 hours ago

Demonstrate a genuine passion for helping people and a commitment to providing exceptional customer service....

Amazon Locker+ Customer Service Associate

  • Arlington, MA (2 miles from Cambridge, MA)
  • 20 hours ago
  • Arlington, MA (2 miles from Cambridge, MA)
  • 20 hours ago

Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Customer Service Representative 12:30pm-9pm EST

  • Salem, MA (14 miles from Cambridge, MA)
  • 1 day ago
  • Salem, MA (14 miles from Cambridge, MA)
  • 1 day ago

You will inform the field of daily customer service promotions along with providing them with error free orders....

Bilingual Customer Accounts Advisor

  • Boston, MA (3 miles from Cambridge, MA)
  • 1 day ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 1 day ago

guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route...

Loss Prevention Customer Service Associate

  • Boston, MA (3 miles from Cambridge, MA)
  • 1 day ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 1 day ago

Loss Prevention Customer Service Associate Marshalls - 3.6 Boston, MA Job Details Part-time $15.00 - $18.60 an hour 11 hours ago Benefits Paid parental leave Health savings account Paid holidays Disability...

Customer Service Representative, Life Contact Center

  • Boston, MA (3 miles from Cambridge, MA)
  • 1 day ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 1 day ago

You will be responsible for answering inbound calls where you'll be addressing customer service inquiries and concerns....

Remote Work

Customer Service Representative, Specialized Services Bagster

  • Boston, MA (3 miles from Cambridge, MA)
  • 1 day ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 1 day ago

They are responsible for working with customers to creatively solve problems and resolve any identified customer service issues....

Customer Service Representative

  • Salem, MA (14 miles from Cambridge, MA)
  • 1 day ago
  • Salem, MA (14 miles from Cambridge, MA)
  • 1 day ago

Position Summary This position is for a Customer Service Representative with American Health Holdings Medical Management Customer Service Department....

Senior Customer Service Representative - Corporate Filings

  • Boston, MA (3 miles from Cambridge, MA)
  • 1 day ago
  • Boston, MA (3 miles from Cambridge, MA)
  • 1 day ago

**What You'll be Doing:** As a Senior Customer Service Representative, you will leverage your specialized skills to provide comprehensive support and resolve non-standard operational problems....

Customer Service Associate - Temporary

  • Arlington, MA (2 miles from Cambridge, MA)
  • 1 day ago
  • Arlington, MA (2 miles from Cambridge, MA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Part Time Customer Service Representative

  • Dorchester, MA (5 miles from Cambridge, MA)
  • 1 day ago
  • Dorchester, MA (5 miles from Cambridge, MA)
  • 1 day ago

Job Summary: Dependable Cleaners is seeking friendly Part Time Customer Service Representatives (CSRs) to join our team in Quincy/Milton....

Customer Service Representative

  • Stoughton, MA (18 miles from Cambridge, MA)
  • 1 day ago
  • Stoughton, MA (18 miles from Cambridge, MA)
  • 1 day ago

SUMMARY: Reporting to the Director of Technical Services, the Customer Service Representative will be a member of the Sales Department....

Demographic Data for Cambridge, MA

Moving to Cambridge, MA? Find some basic demographic data about Cambridge, MA below.

Local
National
118,583
3,796
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Cambridge, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Cambridge, MA offer the following education background
High School or GED
34.7%
Bachelor's Degree
25.3%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.4%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Cambridge, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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