Customer Service Jobs in Brockton, MA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 7 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 7 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Associate Customer Service Representative
- Boston, MA (19 miles from Brockton, MA)
- 7 hours ago
- Boston, MA (19 miles from Brockton, MA)
- 7 hours ago
** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...
Customer Service Representative
- Boston, MA (19 miles from Brockton, MA)
- 7 hours ago
- Boston, MA (19 miles from Brockton, MA)
- 7 hours ago
Customer Service Representative Job ID 230213 Posted 30-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Remote - US - Remote - US - United States...
- Cambridge, MA (21 miles from Brockton, MA)
- 7 hours ago
- Cambridge, MA (21 miles from Brockton, MA)
- 7 hours ago
In this role, you will be the primary point of contact for customer service requests, specializing in returns, repairs, and exchanges....
Pharmacy Customer Service Associate
- Cohasset, MA (15 miles from Brockton, MA)
- 13 hours ago
- Cohasset, MA (15 miles from Brockton, MA)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Taunton, MA (12 miles from Brockton, MA)
- 14 hours ago
- Taunton, MA (12 miles from Brockton, MA)
- 14 hours ago
DUTIES AND RESPONSIBILITIES Provide outstanding friendly customer service. Observe and follow all company policies and established procedures....
Associate Customer Care Representative
- Lincoln, RI (23 miles from Brockton, MA)
- 15 hours ago
- Lincoln, RI (23 miles from Brockton, MA)
- 15 hours ago
service Collaborate with others in a team setting Salary and Work Schedule A starting annual salary of $43,105....
Loss Prevention Customer Service Associate II
- Brookline, MA (17 miles from Brockton, MA)
- 1 day ago
- Brookline, MA (17 miles from Brockton, MA)
- 1 day ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Associate - Temporary
- Malden, MA (24 miles from Brockton, MA)
- 1 day ago
- Malden, MA (24 miles from Brockton, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Customer Service Associate Part Time
- Seekonk, MA (21 miles from Brockton, MA)
- 1 day ago
- Seekonk, MA (21 miles from Brockton, MA)
- 1 day ago
service to members....
Entry Level Client Service Representative
- Boston, MA (19 miles from Brockton, MA)
- 1 day ago
- Boston, MA (19 miles from Brockton, MA)
- 1 day ago
Do you have customer service experience? If you answered yes to those three questions, then apply today!...
Customer Service / Sales Associate
- Medford, MA (22 miles from Brockton, MA)
- 2 days ago
- Medford, MA (22 miles from Brockton, MA)
- 2 days ago
The right candidate can turn every incident of client criticism to a story of great customer service....
Customer Service Representative Part-Time $17 hourly
- Seekonk, MA (21 miles from Brockton, MA)
- 2 days ago
- Seekonk, MA (21 miles from Brockton, MA)
- 2 days ago
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
- Foxborough, MA (10 miles from Brockton, MA)
- 2 days ago
- Foxborough, MA (10 miles from Brockton, MA)
- 2 days ago
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers....
Retail Customer Service Associate Part Time
- Dedham, MA (13 miles from Brockton, MA)
- 3 days ago
- Dedham, MA (13 miles from Brockton, MA)
- 3 days ago
service to members....
Demographic Data for Brockton, MA
Moving to Brockton, MA? Find some basic demographic data about Brockton, MA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Brockton, MA
Highest Education Level
Customer Services in Brockton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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