Customer Service Jobs in Berlin, MA

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 68 Jobs

Senior Customer Experience Associate - Chelmsford (26.25hrs/week)

  • Chelmsford, MA (19 miles from Berlin, MA)
  • 1 hour ago
  • Chelmsford, MA (19 miles from Berlin, MA)
  • 1 hour ago

Wed love to work with you if you: Have strong customer service skills Are willing to assist in a professional, friendly and efficient manner Are available to work a flexible schedule Have experience...

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

  • Burlington, MA (23 miles from Berlin, MA)
  • 12 hours ago
  • Burlington, MA (23 miles from Berlin, MA)
  • 12 hours ago

You're dedicated to selling and delivering a customer service experience that is unlike any other....

Customer Service Associate

  • Waltham, MA (18 miles from Berlin, MA)
  • 13 hours ago
  • Waltham, MA (18 miles from Berlin, MA)
  • 13 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Natick, MA (15 miles from Berlin, MA)
  • 14 hours ago
  • Natick, MA (15 miles from Berlin, MA)
  • 14 hours ago

Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...

Client Service Representative (CSR)

  • Southborough, MA (9 miles from Berlin, MA)
  • 14 hours ago
  • Southborough, MA (9 miles from Berlin, MA)
  • 14 hours ago

Performs a range of administrative and customer service tasks, providing valuable support to the hospital....

Client Service Representative

  • Franklin, MA (23 miles from Berlin, MA)
  • 14 hours ago
  • Franklin, MA (23 miles from Berlin, MA)
  • 14 hours ago

Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Franklin Veterinary Clinic is looking to add a compassionate and skilled...

Retail Customer Service Associate

  • Chestnut Hill, MA (24 miles from Berlin, MA)
  • 15 hours ago
  • Chestnut Hill, MA (24 miles from Berlin, MA)
  • 15 hours ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Medical Customer Service Representative

  • Southborough, MA (9 miles from Berlin, MA)
  • 1 day ago
  • Southborough, MA (9 miles from Berlin, MA)
  • 1 day ago

Title : Customer Service Representative Location : Southborough, MA Industry : Healthcare Salary: $21-23/hr....

Pharmacy Customer Service Associate

  • Natick, MA (15 miles from Berlin, MA)
  • 1 day ago
  • Natick, MA (15 miles from Berlin, MA)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Worcester, MA (12 miles from Berlin, MA)
  • 2 days ago
  • Worcester, MA (12 miles from Berlin, MA)
  • 2 days ago

Customer Service Representative Worcester, MA, USA Req #7375 Tuesday, April 29, 2025 D&W Diesel, Inc. is looking to hire an experienced Customer Service/Inside Sales Representative for our Worcester...

Client Service Representative II

  • Marlborough, MA (4 miles from Berlin, MA)
  • 2 days ago
  • Marlborough, MA (4 miles from Berlin, MA)
  • 2 days ago

Overview Client Service Representative II - Marlborough, MA - Monday to Friday 10:30AM-7:00PM Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a...

Pharmacy Customer Service Associate

  • Marlborough, MA (4 miles from Berlin, MA)
  • 2 days ago
  • Marlborough, MA (4 miles from Berlin, MA)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Ashland, MA (11 miles from Berlin, MA)
  • 3 days ago
  • Ashland, MA (11 miles from Berlin, MA)
  • 3 days ago

Customer Service Representative (3622) Requisition ID 3622 - Posted 04/23/2025 - CUSTOMERSERVICE - Ashland - Manufacturing Ops - Entry-Level - 0 - 10% Title: Customer Service Representative Reports...

Customer Service Representative

  • Newton, MA (22 miles from Berlin, MA)
  • 4 days ago
  • Newton, MA (22 miles from Berlin, MA)
  • 4 days ago

Qualifications Candidate preferably has experience and skills in the following areas: customer service related to healthcare and/or clinical setting, medical assistant and/or radiology experience, or...

Veterinary Customer Service Representative

  • Natick, MA (15 miles from Berlin, MA)
  • 4 days ago
  • Natick, MA (15 miles from Berlin, MA)
  • 4 days ago

rep, client care, customer service, Customer service representative, client care specialist, receptionist, customer service rep, client care, customer service, SQcua54EGx...

Demographic Data for Berlin, MA

Moving to Berlin, MA? Find some basic demographic data about Berlin, MA below.

Local
National
3,158
100
Small

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
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Title Synonyms

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Salary for Customer Service Jobs in Berlin, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Berlin, MA offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Berlin, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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