Customer Service Jobs in Upper Marlboro, MD

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 81 Jobs

Customer Experience Associate

  • Charlotte Hall, MD (23 miles from Upper Marlboro, MD)
  • 4 hours ago
  • Charlotte Hall, MD (23 miles from Upper Marlboro, MD)
  • 4 hours ago

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...

Customer Service Representative

  • Annapolis, MD (19 miles from Upper Marlboro, MD)
  • 14 hours ago
  • Annapolis, MD (19 miles from Upper Marlboro, MD)
  • 14 hours ago

Role/Responsibilities/Project: We are seeking a detail-oriented and customer-focused Customer Service Representative with a minimum of 3 years of experience in customer service....

Retail Service Representative

  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 1 day ago
  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 1 day ago

service....

Customer Service Representative

  • Odenton, MD (18 miles from Upper Marlboro, MD)
  • 1 day ago
  • Odenton, MD (18 miles from Upper Marlboro, MD)
  • 1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Associate

  • Arlington, VA (18 miles from Upper Marlboro, MD)
  • 1 day ago
  • Arlington, VA (18 miles from Upper Marlboro, MD)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Part Time Customer Service Representative (remote)

  • Annapolis, MD (19 miles from Upper Marlboro, MD)
  • 1 day ago
  • Annapolis, MD (19 miles from Upper Marlboro, MD)
  • 1 day ago

PART TIME CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....

Remote Work

Retail Customer Experience Associate, Pentagon City - Full Time

  • Arlington, VA (18 miles from Upper Marlboro, MD)
  • 1 day ago
  • Arlington, VA (18 miles from Upper Marlboro, MD)
  • 1 day ago

Be part of an amazing story Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout...

Customer Service Representative

  • Silver Spring, MD (20 miles from Upper Marlboro, MD)
  • 1 day ago
  • Silver Spring, MD (20 miles from Upper Marlboro, MD)
  • 1 day ago

30 pm The ideal candidate will have one or more years of experience in Customer Service....

Customer Service Representative

  • Alexandria, VA (15 miles from Upper Marlboro, MD)
  • 1 day ago
  • Alexandria, VA (15 miles from Upper Marlboro, MD)
  • 1 day ago

Apply Description John Marshall Bank has an immediate opening for a Customer Service Representative to join our team of qualified banking professionals at our Alexandria, VA Branch location....

Customer Service Associate

  • Arlington, VA (18 miles from Upper Marlboro, MD)
  • 2 days ago
  • Arlington, VA (18 miles from Upper Marlboro, MD)
  • 2 days ago

service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service...

Customer Experience Associate - Jewelry/Giftware

  • Fort Meade, MD (20 miles from Upper Marlboro, MD)
  • 2 days ago
  • Fort Meade, MD (20 miles from Upper Marlboro, MD)
  • 2 days ago

H-... Customer Experience Associate - Jewelry/Giftware United States - Maryland - Fort Meade Regular Part Time 5100PB1-03 Customer Experience Associate Job Description Responsible for driving the...

Customer Service Associate - Temporary

  • Odenton, MD (18 miles from Upper Marlboro, MD)
  • 2 days ago
  • Odenton, MD (18 miles from Upper Marlboro, MD)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Annapolis, MD (19 miles from Upper Marlboro, MD)
  • 3 days ago
  • Annapolis, MD (19 miles from Upper Marlboro, MD)
  • 3 days ago

Administrative/General Support Customer Service Representative-Patient Access and Support Services Online Job JW-89813 Category Administrative/General Support Location Annapolis, Maryland; Work Type...

Bakery Customer Service Representative

  • La Plata, MD (22 miles from Upper Marlboro, MD)
  • 4 days ago
  • La Plata, MD (22 miles from Upper Marlboro, MD)
  • 4 days ago

Bakery Customer Service Representative We are looking for a friendly, organized, and energetic Customer Service Representative to join our bakery team!...

Bilingual Spanish Call Center Customer Service Representative

  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 4 days ago
  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 4 days ago

**Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best!...

Demographic Data for Upper Marlboro, MD

Moving to Upper Marlboro, MD? Find some basic demographic data about Upper Marlboro, MD below.

Local
National
103,379
1,640
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Upper Marlboro, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Upper Marlboro, MD offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Upper Marlboro, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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