Customer Service Jobs in National Harbor, MD

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 112 Jobs

Alterations Customer Service Representative

  • Woodbridge, VA (19 miles from National Harbor, MD)
  • 2 hours ago
  • Woodbridge, VA (19 miles from National Harbor, MD)
  • 2 hours ago

Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls...

Amazon Locker+ Customer Service Associate

  • Washington, DC (6 miles from National Harbor, MD)
  • 4 hours ago
  • Washington, DC (6 miles from National Harbor, MD)
  • 4 hours ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...

Licensed Gold Customer Service Representative

  • Washington, DC (6 miles from National Harbor, MD)
  • 6 hours ago
  • Washington, DC (6 miles from National Harbor, MD)
  • 6 hours ago

We are currently hiring exclusively for our Gold Customer Service licensed class starting October 6, 2025....

Remote Work

Customer Service Associate

  • Vienna, VA (13 miles from National Harbor, MD)
  • 20 hours ago
  • Vienna, VA (13 miles from National Harbor, MD)
  • 20 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Capitol Heights, MD (14 miles from National Harbor, MD)
  • 1 day ago
  • Capitol Heights, MD (14 miles from National Harbor, MD)
  • 1 day ago

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....

IT Customer Service Representative

  • Andrews Air Force Base, MD (6 miles from National Harbor, MD)
  • 1 day ago
  • Andrews Air Force Base, MD (6 miles from National Harbor, MD)
  • 1 day ago

Responsibilities & Qualifications RESPONSIBILITIES Provides excellent direct customer-facing customer service skills Traiges and troubleshoots tier I and II incidents Receives and acts on requests for...

Client Service Representative

  • Chantilly, VA (24 miles from National Harbor, MD)
  • 1 day ago
  • Chantilly, VA (24 miles from National Harbor, MD)
  • 1 day ago

Summary The Client Service Representative II is responsible and accountable for receiving, processing, labeling, distributing samples and tracking them as required. Completing order forms,...

Loss Prevention Customer Service Associate II

  • Vienna, VA (13 miles from National Harbor, MD)
  • 1 day ago
  • Vienna, VA (13 miles from National Harbor, MD)
  • 1 day ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Pharmacy Customer Service Associate

  • Chantilly, VA (24 miles from National Harbor, MD)
  • 1 day ago
  • Chantilly, VA (24 miles from National Harbor, MD)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Silver Spring, MD (15 miles from National Harbor, MD)
  • 1 day ago
  • Silver Spring, MD (15 miles from National Harbor, MD)
  • 1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Client Service Representative

  • Alexandria, VA (3 miles from National Harbor, MD)
  • 2 days ago
  • Alexandria, VA (3 miles from National Harbor, MD)
  • 2 days ago

ESSENTIAL FUNCTIONS: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound...

Customer Service Associate - Customer Service Center

  • Glenn Dale, MD (15 miles from National Harbor, MD)
  • 3 days ago
  • Glenn Dale, MD (15 miles from National Harbor, MD)
  • 3 days ago

Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Previous contact center experience preferred....

Customer Service Associate - Full-time

  • Laurel, MD (21 miles from National Harbor, MD)
  • 3 days ago
  • Laurel, MD (21 miles from National Harbor, MD)
  • 3 days ago

food service, point of sale duties, customer service, general housekeeping, and other related functions....

Customer Service Associate

  • Gambrills, MD (23 miles from National Harbor, MD)
  • 3 days ago
  • Gambrills, MD (23 miles from National Harbor, MD)
  • 3 days ago

food service, point of sale duties, customer service, general housekeeping, and other related functions....

Customer Service Associate - Dinner/Close Shift

  • Gambrills, MD (23 miles from National Harbor, MD)
  • 3 days ago
  • Gambrills, MD (23 miles from National Harbor, MD)
  • 3 days ago

As the name suggests, your main priority is to provide great customer service....

Demographic Data for National Harbor, MD

Moving to National Harbor, MD? Find some basic demographic data about National Harbor, MD below.

Local
National
6,176,902
140,318

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
customer service
....................
Skillsoft Percipio
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in National Harbor, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in National Harbor, MD offer the following education background
High School or GED
34.2%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in National Harbor, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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