Customer Service Jobs in Germantown, MD
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Automotive Customer Service Representative
- Centreville, VA (21 miles from Germantown, MD)
- 2 hours ago
- Centreville, VA (21 miles from Germantown, MD)
- 2 hours ago
Automotive Customer Service Advisor - starting at $15.00/hr. plus incentives! Full Time and Part Time Increase your wages through completion of in house, paid training No experience necessary!...
- Washington, DC (21 miles from Germantown, MD)
- 12 hours ago
- Washington, DC (21 miles from Germantown, MD)
- 12 hours ago
service....
- Arlington, VA (20 miles from Germantown, MD)
- 13 hours ago
- Arlington, VA (20 miles from Germantown, MD)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Reston, VA (12 miles from Germantown, MD)
- 21 hours ago
- Reston, VA (12 miles from Germantown, MD)
- 21 hours ago
You're dedicated to selling and delivering a customer service experience that is unlike any other....
Retail Customer Experience Associate, Pentagon City - Full Time
- Arlington, VA (20 miles from Germantown, MD)
- 23 hours ago
- Arlington, VA (20 miles from Germantown, MD)
- 23 hours ago
Be part of an amazing story Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout...
Customer Service Representative
- Silver Spring, MD (16 miles from Germantown, MD)
- 23 hours ago
- Silver Spring, MD (16 miles from Germantown, MD)
- 23 hours ago
30 pm The ideal candidate will have one or more years of experience in Customer Service....
Customer Service Representative
- Leesburg, VA (17 miles from Germantown, MD)
- 1 day ago
- Leesburg, VA (17 miles from Germantown, MD)
- 1 day ago
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
- Arlington, VA (20 miles from Germantown, MD)
- 1 day ago
- Arlington, VA (20 miles from Germantown, MD)
- 1 day ago
service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service...
Customer Service Associate - Temporary
- Leesburg, VA (17 miles from Germantown, MD)
- 2 days ago
- Leesburg, VA (17 miles from Germantown, MD)
- 2 days ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....
Customer Service Representative
- Fulton, MD (19 miles from Germantown, MD)
- 2 days ago
- Fulton, MD (19 miles from Germantown, MD)
- 2 days ago
We are currently hiring for Temp to Hire Customer Service Representatives at our client in Fulton! Position is Remote, but must be a Local candidate to pickup equipment onsite....
Customer Service Representative
- Fulton, MD (19 miles from Germantown, MD)
- 2 days ago
- Fulton, MD (19 miles from Germantown, MD)
- 2 days ago
Promotes, ensures, and provides customer service to internal/external customers by demonstrating skills consistent with the organization's philosophy of providing extraordinary customer relations and...
Remote Work- Chantilly, VA (20 miles from Germantown, MD)
- 2 days ago
- Chantilly, VA (20 miles from Germantown, MD)
- 2 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to facilitate...
Bilingual Spanish Call Center Customer Service Representative
- Washington, DC (21 miles from Germantown, MD)
- 3 days ago
- Washington, DC (21 miles from Germantown, MD)
- 3 days ago
**Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best!...
- Fairfax, VA (19 miles from Germantown, MD)
- 4 days ago
- Fairfax, VA (19 miles from Germantown, MD)
- 4 days ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
Customer Care Representative - Multi-Location Support
- Berwyn Heights, MD (21 miles from Germantown, MD)
- 4 days ago
- Berwyn Heights, MD (21 miles from Germantown, MD)
- 4 days ago
Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner....
Demographic Data for Germantown, MD
Moving to Germantown, MD? Find some basic demographic data about Germantown, MD below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Germantown, MD
Highest Education Level
Customer Services in Germantown, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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