Customer Service Jobs in Frederick, MD
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Associate- Overnight Shift - Full-time
- Glenelg, MD (22 miles from Frederick, MD)
- 2 days ago
- Glenelg, MD (22 miles from Frederick, MD)
- 2 days ago
the store including food service, point of sale duties, customer service, general housekeeping, and other related functions....
- Gaithersburg, MD (23 miles from Frederick, MD)
- 4 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 4 days ago
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you....
Customer Service Representative
- Boonsboro, MD (19 miles from Frederick, MD)
- 5 days ago
- Boonsboro, MD (19 miles from Frederick, MD)
- 5 days ago
$16.50/hr Part Time Temporary Customer Service Rep - M-F 8AM-12PM (Boonsboro, MD) hiring a Customer Service Representative to support a busy service office in Boonsboro, MD....
Pharmacy Customer Service Associate
- Hagerstown, MD (23 miles from Frederick, MD)
- 6 days ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Brunswick, MD (18 miles from Frederick, MD)
- 6 days ago
- Brunswick, MD (18 miles from Frederick, MD)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Westminster, MD (19 miles from Frederick, MD)
- 10 days ago
- Westminster, MD (19 miles from Frederick, MD)
- 10 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
IMMEDIATE HIRE Customer Service Representative
- Gaithersburg, MD (23 miles from Frederick, MD)
- 11 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 11 days ago
Key Responsibilities: Provide exceptional customer service during vehicle pickup appointments. Accurately complete paperwork and maintain detailed records....
James Allen is the fastest growing online retailer of diamond engagement rings and our 24/7 Customer Service Center happens to be right here in Frederick, MD....
Veterinary Receptionist / Client Service Representative (Full Time)
- Gaithersburg, MD (23 miles from Frederick, MD)
- 23 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 23 days ago
service, i.e. veterinary, restaurant, retail, or service business Candidate must have a high school diploma or equivalent....
- Frederick, MD (6 miles from Frederick, MD)
- 23 days ago
- Frederick, MD (6 miles from Frederick, MD)
- 23 days ago
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....
CARE Veterinary Center is seeking a part-time experienced Overnight Veterinary Customer Service Representative to join our team!...
Retail Customer Service Associate
- Gaithersburg, MD (23 miles from Frederick, MD)
- 26 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 26 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 610 N Frederick Ave, Gaithersburg...
Retail Customer Service Team Member-1
- Westminster, MD (19 miles from Frederick, MD)
- 28 days ago
- Westminster, MD (19 miles from Frederick, MD)
- 28 days ago
Store - BALT-WESTMINSTER, MD Deliver friendly customer service, help customers shop our store, and find what they're looking for....
Primary Job Responsibilities: Responsible for ensuring excellent customer service is provided to our clients....
Outside Sales Customer Service Representative
- Gaithersburg, MD (23 miles from Frederick, MD)
- 30+ days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 30+ days ago
Position Summary: The primary function of the Outside Sales position is to be responsible for all sales activities from lead generation through close in an assigned territory. This person will...
Demographic Data for Frederick, MD
Moving to Frederick, MD? Find some basic demographic data about Frederick, MD below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Frederick, MD
Highest Education Level
Customer Services in Frederick, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Typing
- Telephone Skills
- Inventory Management
- Flexibility
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »