Customer Service Jobs in Ellicott City, MD

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 89 Jobs

Customer Service Representative,Member Svc Call Center

  • Fulton, MD (10 miles from Ellicott City, MD)
  • 6 hours ago
  • Fulton, MD (10 miles from Ellicott City, MD)
  • 6 hours ago

Min Work Experience and Qualifications - Basic Qualifications: -Minimum two 2 years of customer service experience or KP member-interacting experience required....

Remote Work

Customer Service Representative

  • Annapolis, MD (23 miles from Ellicott City, MD)
  • 6 hours ago
  • Annapolis, MD (23 miles from Ellicott City, MD)
  • 6 hours ago

Role/Responsibilities/Project: We are seeking a detail-oriented and customer-focused Customer Service Representative with a minimum of 3 years of experience in customer service....

Customer Service Representative

  • Hunt Valley, MD (17 miles from Ellicott City, MD)
  • 9 hours ago
  • Hunt Valley, MD (17 miles from Ellicott City, MD)
  • 9 hours ago

service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Skills / Qualifications Testing, material science, or...

Customer Service Representative

  • Odenton, MD (15 miles from Ellicott City, MD)
  • 21 hours ago
  • Odenton, MD (15 miles from Ellicott City, MD)
  • 21 hours ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Part Time Customer Service Representative (remote)

  • Annapolis, MD (23 miles from Ellicott City, MD)
  • 1 day ago
  • Annapolis, MD (23 miles from Ellicott City, MD)
  • 1 day ago

PART TIME CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....

Remote Work

Customer Service Representative

  • Silver Spring, MD (20 miles from Ellicott City, MD)
  • 1 day ago
  • Silver Spring, MD (20 miles from Ellicott City, MD)
  • 1 day ago

30 pm The ideal candidate will have one or more years of experience in Customer Service....

Customer Service Representative

  • Baltimore, MD (9 miles from Ellicott City, MD)
  • 1 day ago
  • Baltimore, MD (9 miles from Ellicott City, MD)
  • 1 day ago

Belts Logistics Services in business over 165 years has an immediate opening for a Customer Service Representative with experience using RF scanners, label printers and must have great muti-tasking...

Sales & Customer Service Associate

  • Westminster, MD (22 miles from Ellicott City, MD)
  • 2 days ago
  • Westminster, MD (22 miles from Ellicott City, MD)
  • 2 days ago

service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...

Customer Experience Associate - Jewelry/Giftware

  • Fort Meade, MD (12 miles from Ellicott City, MD)
  • 2 days ago
  • Fort Meade, MD (12 miles from Ellicott City, MD)
  • 2 days ago

H-... Customer Experience Associate - Jewelry/Giftware United States - Maryland - Fort Meade Regular Part Time 5100PB1-03 Customer Experience Associate Job Description Responsible for driving the...

Customer Service Associate - Temporary

  • Odenton, MD (15 miles from Ellicott City, MD)
  • 2 days ago
  • Odenton, MD (15 miles from Ellicott City, MD)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Fulton, MD (10 miles from Ellicott City, MD)
  • 2 days ago
  • Fulton, MD (10 miles from Ellicott City, MD)
  • 2 days ago

We are currently hiring for Temp to Hire Customer Service Representatives at our client in Fulton! Position is Remote, but must be a Local candidate to pickup equipment onsite....

Pharmacy Customer Service Associate

  • Brooklyn, MD (10 miles from Ellicott City, MD)
  • 2 days ago
  • Brooklyn, MD (10 miles from Ellicott City, MD)
  • 2 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • Fulton, MD (10 miles from Ellicott City, MD)
  • 3 days ago
  • Fulton, MD (10 miles from Ellicott City, MD)
  • 3 days ago

Promotes, ensures, and provides customer service to internal/external customers by demonstrating skills consistent with the organization's philosophy of providing extraordinary customer relations and...

Remote Work

Customer Experience Associate

  • Owings Mills, MD (11 miles from Ellicott City, MD)
  • 3 days ago
  • Owings Mills, MD (11 miles from Ellicott City, MD)
  • 3 days ago

Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...

Customer Service Representative

  • Annapolis, MD (23 miles from Ellicott City, MD)
  • 3 days ago
  • Annapolis, MD (23 miles from Ellicott City, MD)
  • 3 days ago

Administrative/General Support Customer Service Representative-Patient Access and Support Services Online Job JW-89813 Category Administrative/General Support Location Annapolis, Maryland; Work Type...

Demographic Data for Ellicott City, MD

Moving to Ellicott City, MD? Find some basic demographic data about Ellicott City, MD below.

Local
National
91,922
2,168
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Ellicott City, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Ellicott City, MD offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Ellicott City, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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