Customer Service Jobs in Ellicott City, MD

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 115 Jobs

Pharmacy Customer Service Associate

  • Glen Burnie, MD (13 miles from Ellicott City, MD)
  • 12 hours ago
  • Glen Burnie, MD (13 miles from Ellicott City, MD)
  • 12 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • Annapolis, MD (23 miles from Ellicott City, MD)
  • 12 hours ago
  • Annapolis, MD (23 miles from Ellicott City, MD)
  • 12 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative

  • College Park, MD (19 miles from Ellicott City, MD)
  • 19 hours ago
  • College Park, MD (19 miles from Ellicott City, MD)
  • 19 hours ago

Powered by JazzHR Crear una alerta de empleo para esta busqueda Customer Service Representative College Park, MD, US Crear...

Loss Prevention Customer Service Associate

  • Baltimore, MD (9 miles from Ellicott City, MD)
  • 19 hours ago
  • Baltimore, MD (9 miles from Ellicott City, MD)
  • 19 hours ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Amazon Locker+ Customer Service Associate

  • Rockville, MD (22 miles from Ellicott City, MD)
  • 21 hours ago
  • Rockville, MD (22 miles from Ellicott City, MD)
  • 21 hours ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...

PT Front End Customer Service Associate HOMEGOODS

  • Annapolis, MD (23 miles from Ellicott City, MD)
  • 1 day ago
  • Annapolis, MD (23 miles from Ellicott City, MD)
  • 1 day ago

Finally, this candidate must be able to deliver excellent customer service to all our customers....

Customer Service Associate

  • Capitol Heights, MD (19 miles from Ellicott City, MD)
  • 2 days ago
  • Capitol Heights, MD (19 miles from Ellicott City, MD)
  • 2 days ago

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....

Customer Service Representative

  • Columbia, MD (6 miles from Ellicott City, MD)
  • 2 days ago
  • Columbia, MD (6 miles from Ellicott City, MD)
  • 2 days ago

The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment....

Dispensary Associate - Part Time

  • Lutherville, MD (14 miles from Ellicott City, MD)
  • 3 days ago
  • Lutherville, MD (14 miles from Ellicott City, MD)
  • 3 days ago

In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service....

Customer Service Associate

  • Silver Spring, MD (20 miles from Ellicott City, MD)
  • 3 days ago
  • Silver Spring, MD (20 miles from Ellicott City, MD)
  • 3 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Bilingual Customer Service Representative

  • Columbia, MD (6 miles from Ellicott City, MD)
  • 3 days ago
  • Columbia, MD (6 miles from Ellicott City, MD)
  • 3 days ago

The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment....

Associate Customer Service Representative

  • Annapolis, MD (23 miles from Ellicott City, MD)
  • 4 days ago
  • Annapolis, MD (23 miles from Ellicott City, MD)
  • 4 days ago

** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...

Customer Service Representative

  • Annapolis, MD (23 miles from Ellicott City, MD)
  • 4 days ago
  • Annapolis, MD (23 miles from Ellicott City, MD)
  • 4 days ago

Customer Service Representative Job ID 230213 Posted 30-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Remote - US - Remote - US - United States...

Customer Service Associate - Customer Service Center

  • Glenn Dale, MD (19 miles from Ellicott City, MD)
  • 4 days ago
  • Glenn Dale, MD (19 miles from Ellicott City, MD)
  • 4 days ago

Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Previous contact center experience preferred....

Customer Service Representative

  • Brinklow, MD (13 miles from Ellicott City, MD)
  • 4 days ago
  • Brinklow, MD (13 miles from Ellicott City, MD)
  • 4 days ago

We are looking to add Customer Service Representative to our team at Rivermist Pet Lodge!...

Demographic Data for Ellicott City, MD

Moving to Ellicott City, MD? Find some basic demographic data about Ellicott City, MD below.

Local
National
91,922
2,168
Medium/Lg

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
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Title Synonyms

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Salary for Customer Service Jobs in Ellicott City, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Ellicott City, MD offer the following education background
High School or GED
34.2%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Ellicott City, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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