Customer Service Jobs in Berwyn Heights, MD

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 128 Jobs

Customer Service Associate

  • Capitol Heights, MD (2 miles from Berwyn Heights, MD)
  • 5 hours ago
  • Capitol Heights, MD (2 miles from Berwyn Heights, MD)
  • 5 hours ago

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers....

IT Customer Service Representative

  • Andrews Air Force Base, MD (13 miles from Berwyn Heights, MD)
  • 9 hours ago
  • Andrews Air Force Base, MD (13 miles from Berwyn Heights, MD)
  • 9 hours ago

Responsibilities & Qualifications** **RESPONSIBILITIES** + Provides excellent direct customer-facing customer service skills + Traiges and troubleshoots tier I and II incidents + Receives and acts on...

Customer Service Representative

  • Columbia, MD (14 miles from Berwyn Heights, MD)
  • 9 hours ago
  • Columbia, MD (14 miles from Berwyn Heights, MD)
  • 9 hours ago

The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment....

Loss Prevention Customer Service Associate II

  • Vienna, VA (17 miles from Berwyn Heights, MD)
  • 22 hours ago
  • Vienna, VA (17 miles from Berwyn Heights, MD)
  • 22 hours ago

service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...

Customer Service Associate - Temporary

  • Brooklyn, MD (22 miles from Berwyn Heights, MD)
  • 22 hours ago
  • Brooklyn, MD (22 miles from Berwyn Heights, MD)
  • 22 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Silver Spring, MD (4 miles from Berwyn Heights, MD)
  • 22 hours ago
  • Silver Spring, MD (4 miles from Berwyn Heights, MD)
  • 22 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative - FT

  • Hanover, MD (16 miles from Berwyn Heights, MD)
  • 22 hours ago
  • Hanover, MD (16 miles from Berwyn Heights, MD)
  • 22 hours ago

service....

Bilingual Customer Service Representative

  • Columbia, MD (14 miles from Berwyn Heights, MD)
  • 1 day ago
  • Columbia, MD (14 miles from Berwyn Heights, MD)
  • 1 day ago

The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment....

Client Service Representative

  • Alexandria, VA (14 miles from Berwyn Heights, MD)
  • 1 day ago
  • Alexandria, VA (14 miles from Berwyn Heights, MD)
  • 1 day ago

ESSENTIAL FUNCTIONS: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound...

Associate Customer Service Representative

  • Annapolis, MD (20 miles from Berwyn Heights, MD)
  • 2 days ago
  • Annapolis, MD (20 miles from Berwyn Heights, MD)
  • 2 days ago

** + Customer Service in a call-center environment + Customer Service in a Healthcare related call-center environment strongly preferred **LICENSES or CERTIFICATIONS** **Required** + None **Preferred...

Customer Service Representative

  • Annapolis, MD (20 miles from Berwyn Heights, MD)
  • 2 days ago
  • Annapolis, MD (20 miles from Berwyn Heights, MD)
  • 2 days ago

Customer Service Representative Job ID 230213 Posted 30-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Remote - US - Remote - US - United States...

Customer Care Representative (Automotive) 10am-6:30pm EST

  • Annapolis, MD (20 miles from Berwyn Heights, MD)
  • 2 days ago
  • Annapolis, MD (20 miles from Berwyn Heights, MD)
  • 2 days ago

Minimum of 3-5 years customer service / sales experience. Automotive Industry experience is a plus. Strong decision-making skills. Ability to work well and quickly under pressure....

Customer Service Associate - Customer Service Center

  • Glenn Dale, MD (5 miles from Berwyn Heights, MD)
  • 2 days ago
  • Glenn Dale, MD (5 miles from Berwyn Heights, MD)
  • 2 days ago

Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Previous contact center experience preferred....

Customer Service Representative

  • Brinklow, MD (13 miles from Berwyn Heights, MD)
  • 2 days ago
  • Brinklow, MD (13 miles from Berwyn Heights, MD)
  • 2 days ago

We are looking to add Customer Service Representative to our team at Rivermist Pet Lodge!...

Customer Service Associate

  • Millersville, MD (18 miles from Berwyn Heights, MD)
  • 2 days ago
  • Millersville, MD (18 miles from Berwyn Heights, MD)
  • 2 days ago

food service, point of sale duties, customer service, general housekeeping, and other related functions....

Demographic Data for Berwyn Heights, MD

Moving to Berwyn Heights, MD? Find some basic demographic data about Berwyn Heights, MD below.

Local
National
6,176,902
140,318

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Skillsoft Percipio
Customer Service: Interpreting Customers' Service Priorities
CSRs who can identify their customers' priorities are able to make the best decisions on how to serve the customer. A customer's priorities may be both explicit (stated clearly or obvious) and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Berwyn Heights, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Berwyn Heights, MD offer the following education background
High School or GED
34.2%
Bachelor's Degree
25.6%
Associate's Degree
16.1%
Vocational Degree or Certification
12.0%
Master's Degree
5.6%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Berwyn Heights, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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