Customer Service Jobs in Marshalltown, IA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative - HIRING ASAP
- Newton, IA (23 miles from Marshalltown, IA)
- 9 days ago
- Newton, IA (23 miles from Marshalltown, IA)
- 9 days ago
standard operating procedures Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs Process orders, route...
Customer Service Representative
- Newton, IA (23 miles from Marshalltown, IA)
- 30+ days ago
- Newton, IA (23 miles from Marshalltown, IA)
- 30+ days ago
TEKsystems is hiring customer service representatives to join our client's team onsite in Newton, Iowa!...
Retail Customer Service Cashier
- Newton, IA (23 miles from Marshalltown, IA)
- 45+ days ago
- Newton, IA (23 miles from Marshalltown, IA)
- 45+ days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Customer Service Representative Nights and Weekend
- Marshalltown, IA
- 90+ days ago
- Marshalltown, IA
- 90+ days ago
by providing a superior level of customer service to members, prospective members, and guests....
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by providing a superior level of customer service to members, prospective members, and guests....
Demographic Data for Marshalltown, IA
Moving to Marshalltown, IA? Find some basic demographic data about Marshalltown, IA below.
Customer Service Online Courses and Training Opportunities
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Salary for Customer Service Jobs in Marshalltown, IA
Highest Education Level
Customer Services in Marshalltown, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- First In, First Out
- Service Sales
- Long-Term Disability
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Policy Development
- Filing
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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