Customer Service Jobs in Des Moines, IA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Associate - Temporary
- West Des Moines, IA (12 miles from Des Moines, IA)
- 6 hours ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 6 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Sales & Customer Service Associate
- Clive, IA (8 miles from Des Moines, IA)
- 8 hours ago
- Clive, IA (8 miles from Des Moines, IA)
- 8 hours ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....
Remote WorkRetail Customer Service Specialist
- Ankeny, IA (8 miles from Des Moines, IA)
- 2 days ago
- Ankeny, IA (8 miles from Des Moines, IA)
- 2 days ago
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the stores sales goals....
- Ankeny, IA (8 miles from Des Moines, IA)
- 2 days ago
- Ankeny, IA (8 miles from Des Moines, IA)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
SageSure, a leader in catastrophe-exposed property insurance, is seeking a Customer Service Representative I....
desire to provide outstanding customer service Strong technical aptitude Ability to work independently Quiet and professional home work environment free of distractions High-speed internet connection...
Remote WorkDSM Airport Delta Customer Service Agent Part Time
- Des Moines, IA
- 4 days ago
- Des Moines, IA
- 4 days ago
This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!...
The Role This position is responsible for providing world-class customer service to auto insurance customers while resolving customer inquiries and procuring total loss information from insurers and...
Remote WorkPharmacy Customer Service Associate
- West Des Moines, IA (12 miles from Des Moines, IA)
- 5 days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 5 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- West Des Moines, IA (12 miles from Des Moines, IA)
- 6 days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 6 days ago
service or retail experience preferred....
Bilingual Spanish Customer Service Representative - Remote
- Des Moines, IA
- 6 days ago
- Des Moines, IA
- 6 days ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote Work- Urbandale, IA (1 mile from Des Moines, IA)
- 6 days ago
- Urbandale, IA (1 mile from Des Moines, IA)
- 6 days ago
Must have 5+ years of fixed annuities experience and be able to work on-site Urbandale, Iowa Description Answer calls, emails, and chats from Agents and clients, responding to inquiries and...
Customer Service Representative
- Indianola, IA (20 miles from Des Moines, IA)
- 7 days ago
- Indianola, IA (20 miles from Des Moines, IA)
- 7 days ago
Summary The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patients customer services encounter are met,...
Annuity Customer Care Representative
- Urbandale, IA (1 mile from Des Moines, IA)
- 7 days ago
- Urbandale, IA (1 mile from Des Moines, IA)
- 7 days ago
Answer calls, emails, and chats from Agents and clients, responding to inquiries and requests accordingly. Holistic ownership of a superb agent experience using soft skills and a positive...
Demographic Data for Des Moines, IA
Moving to Des Moines, IA? Find some basic demographic data about Des Moines, IA below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Des Moines, IA
Highest Education Level
Customer Services in Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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