Customer Service Jobs in Cedar Rapids, IA
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Technical Customer Care Representative I (Entry-Level)
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 3 days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 3 days ago
A strong customer service background is necessary to provide world-class customer experience....
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- North Liberty, IA (14 miles from Cedar Rapids, IA)
- 8 days ago
- North Liberty, IA (14 miles from Cedar Rapids, IA)
- 8 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Preferred: 1 year in an auto body or similar work environment including previous customer service experience....
Retail Customer Service Officer
- Morley, IA (21 miles from Cedar Rapids, IA)
- 15 days ago
- Morley, IA (21 miles from Cedar Rapids, IA)
- 15 days ago
Have experience in customer service and/or cash handling. Be fit to lift up to 16kgs of mail regularly and stand for your shift....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the stores sales goals....
Customer Service Associate - Nights/Weekends
- Cedar Rapids, IA
- 21 days ago
- Cedar Rapids, IA
- 21 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 2605 Blairs Ferry Rd Ne, Cedar Rapids...
service metrics to identify areas for improvement Required skills Three years minimum of experience in a Dispatch or key Customer Service role Excellent communication skills, both written and spoken...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
WAH Mortgage Customer Service Representative
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 30+ days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 30+ days ago
This position supports customer service for mortgage customers....
by providing a superior level of customer service to members, prospective members, and guests....
by providing a superior level of customer service to members, prospective members, and guests....
Customer Service Representative Nights and Weekend
- Cedar Rapids, IA
- 60+ days ago
- Cedar Rapids, IA
- 60+ days ago
by providing a superior level of customer service to members, prospective members, and guests....
Demographic Data for Cedar Rapids, IA
Moving to Cedar Rapids, IA? Find some basic demographic data about Cedar Rapids, IA below.
Customer Service Online Courses and Training Opportunities
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Salary for Customer Service Jobs in Cedar Rapids, IA
Highest Education Level
Customer Services in Cedar Rapids, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Filing
- Policy Development
- Multitasking
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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