Customer Service Jobs in Indianapolis, IN

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 109 Jobs

Virtual Benefits Advisor ( Remote )

Schrieber Organization
Indianapolis, IN (6 miles from Indianapolis, IN)
4 days ago

Schrieber Organization
Indianapolis, IN (6 miles from Indianapolis, IN)
4 days ago

Role Type: Full-Time | Entry-Level & Experienced Welcome | FastTrack to Leadership FastTrack to Leadership Stop settling for ordinary. You weren’t built for average. If you're driven, coachable,...

Remote Work

Healthcare Customer Service Representative - Remote

Indianapolis, IN
15 hours ago

Indianapolis, IN
15 hours ago

Category : Customer Service/SupportAbout TPTP is a global, digital business services company....

Remote Work

Pharmacy Customer Service Associate

Franklin, IN (20 miles from Indianapolis, IN)
1 day ago

Franklin, IN (20 miles from Indianapolis, IN)
1 day ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Senior Customer Service Representative - Corporate

Indianapolis, IN
1 day ago

Indianapolis, IN
1 day ago

service metrics. + Participate in cross-functional projects to enhance customer service. + Maintain up-to-date knowledge of industry trends and company products. + Heavy client communications via email...

Customer Service Representative 10am-6:30pm EST

Indianapolis, IN
1 day ago

Indianapolis, IN
1 day ago

**The base compensation for this position is at an hourly $20 per hour + Annual Gainshare Bonus** Customer Service is the critical link to strong communications between the sales field and Matco Tools...

Customer Service Representative - Full-Time

Plainfield, IN (17 miles from Indianapolis, IN)
2 days ago

Plainfield, IN (17 miles from Indianapolis, IN)
2 days ago

What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...

Part-Time Mortgage Servicing - Customer Service Representative - Indianapolis.

Indianapolis, IN
2 days ago

Indianapolis, IN
2 days ago

Service Representative, you will: Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures Use...

Lead Customer Service Representative

Mooresville, IN (19 miles from Indianapolis, IN)
2 days ago

Mooresville, IN (19 miles from Indianapolis, IN)
2 days ago

Store 2747539: 1061 Bridge Street, Mooresville, Indiana 46158 Shift Availability Flexible Availability Job Type Lead Customer Service Representative We want you to join our team as a Customer Service...

BMV Intermittent Customer Service Representative

Indianapolis, IN
2 days ago

Indianapolis, IN
2 days ago

In this role youll provide timely and accurate customer service....

BMV Customer Service Representative 2

Plainfield, IN (17 miles from Indianapolis, IN)
2 days ago

Plainfield, IN (17 miles from Indianapolis, IN)
2 days ago

Substitute for Customer Service Representatives as needed....

Customer Service Representative I - Full Time

Indianapolis, IN
2 days ago

Indianapolis, IN
2 days ago

We are searching for individuals who are compassionate, serve with a purpose, strive for excellence, and are dedicated to supporting their team! Responds to patient inquiries via telephone and...

Customer Service Representative I - PRN

Noblesville, IN (22 miles from Indianapolis, IN)
2 days ago

Noblesville, IN (22 miles from Indianapolis, IN)
2 days ago

We are searching for individuals who are compassionate, serve with a purpose, strive for excellence, and are dedicated to supporting their team! Responds to patient inquiries via telephone and...

Retail - Customer Service Supervisor - Full-Time Retail - Customer Service Supervisor - Full-Time

Indianapolis, IN
2 days ago

Indianapolis, IN
2 days ago

Role models outstanding customer service....

70182-LP Customer Service Associate II 70182-LP Customer Service Associate II

Avon, IN (15 miles from Indianapolis, IN)
2 days ago

Avon, IN (15 miles from Indianapolis, IN)
2 days ago

70182-LP Customer Service Associate II TJX Companies 3.5 ( ) Avon, IN Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and equally to...

Retail - Customer Service Supervisor Retail - Customer Service Supervisor

Indianapolis, IN
2 days ago

Indianapolis, IN
2 days ago

Role models outstanding customer service....

View all 109 jobs

Demographic Data for Indianapolis, IN

Moving to Indianapolis, IN? Find some basic demographic data about Indianapolis, IN below.

Median Age

Average Household Income

Home Value vs Household Income in Indianapolis, IN

Local

National

Total Population

986,025

Number of Businesses

24,717

City Size

Large

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service & Support For Customer Service Executives

Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...

Customer Relationship Management

Learn to develop customer relationships through a deepened understanding of the concepts and best practices of CRM. Customer Relationship Management, also known as CRM, helps businesses...

Title Synonyms

Users interested in this job title also searched for the following job title

Retail Customer Service

Salary for Customer Service Jobs in Indianapolis, IN

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Indianapolis, IN offer the following education background

High School or GED

34.2%

Bachelor's Degree

25.6%

Associate's Degree

16.1%

Vocational Degree or Certification

12.0%

Master's Degree

5.6%

Some College

4.2%

Some High School

1.8%

Doctorate Degree

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Services in Indianapolis, IN

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign

Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »

Hardware store employee smiling next to merchandise

The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »

How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »