Customer Service Jobs in Vernon Hills, IL

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 121 Jobs

Customer Service Representative

  • Waukegan, IL (10 miles from Vernon Hills, IL)
  • 11 hours ago
  • Waukegan, IL (10 miles from Vernon Hills, IL)
  • 11 hours ago

service in a business-to-business environment Ability to work onsite in Lincolnshire for in person training during the first two weeks Able to work an 8-hour shift between 7:00 AM-6PM and in person...

Senior Inside Sales Team Manager

  • Waukegan, IL (10 miles from Vernon Hills, IL)
  • 11 hours ago
  • Waukegan, IL (10 miles from Vernon Hills, IL)
  • 11 hours ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Inside Sales-Reactivation Specialist

  • Waukegan, IL (10 miles from Vernon Hills, IL)
  • 3 days ago
  • Waukegan, IL (10 miles from Vernon Hills, IL)
  • 3 days ago

service in a business-to-business environment Ability to work onsite in Lincolnshire for in person training during the first two weeks Able to work an 8-hour shift between 7:00 AM-6PM and in person...

Customer Service Associate

  • Franklin Park, IL (21 miles from Vernon Hills, IL)
  • 5 hours ago
  • Franklin Park, IL (21 miles from Vernon Hills, IL)
  • 5 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative II

  • Palatine, IL (9 miles from Vernon Hills, IL)
  • 8 hours ago
  • Palatine, IL (9 miles from Vernon Hills, IL)
  • 8 hours ago

Customer service focus we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!...

Customer Service Representative

  • Elmhurst, IL (23 miles from Vernon Hills, IL)
  • 1 day ago
  • Elmhurst, IL (23 miles from Vernon Hills, IL)
  • 1 day ago

This application is for consideration for a variety of full-time, direct hire Customer Service and Operations opportunities with Walser Automotive Group....

Part Time Customer Service Associate

  • Evanston, IL (18 miles from Vernon Hills, IL)
  • 2 days ago
  • Evanston, IL (18 miles from Vernon Hills, IL)
  • 2 days ago

Job Description Customer Service Associate Mailroom - Part Time Shipping/Receiving/Delivery Associate About the role: As a Customer Service Associate in a Mailroom your primary responsibility is to...

Customer Service Representative

  • Deerfield, IL (5 miles from Vernon Hills, IL)
  • 2 days ago
  • Deerfield, IL (5 miles from Vernon Hills, IL)
  • 2 days ago

Customer Service Representative Call Center & Customer Service $ 18 / Hour location_on Deerfield, Illinois work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Adecco...

Customer Service Representative

  • Gurnee, IL (9 miles from Vernon Hills, IL)
  • 3 days ago
  • Gurnee, IL (9 miles from Vernon Hills, IL)
  • 3 days ago

Store 4706744: 6050 Grand Ave, Gurnee, Illinois 60031 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Lead Retail Customer Service Associate

  • Lincolnshire, IL (3 miles from Vernon Hills, IL)
  • 3 days ago
  • Lincolnshire, IL (3 miles from Vernon Hills, IL)
  • 3 days ago

service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...

Customer Service Representative, Afternoon

  • Lincolnwood, IL (19 miles from Vernon Hills, IL)
  • 3 days ago
  • Lincolnwood, IL (19 miles from Vernon Hills, IL)
  • 3 days ago

Store 4706719: 7201 N Cicero Ave, Lincolnwood, Illinois 60712 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Representative, PT - Open Availability

  • Lake Villa, IL (12 miles from Vernon Hills, IL)
  • 3 days ago
  • Lake Villa, IL (12 miles from Vernon Hills, IL)
  • 3 days ago

Store 4706746: 31 S Milwaukee Ave (rt 83), Lake Villa, Illinois 60046 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...

Customer Service Associate - 7am - 3:30pm

  • Northlake, IL (22 miles from Vernon Hills, IL)
  • 4 days ago
  • Northlake, IL (22 miles from Vernon Hills, IL)
  • 4 days ago

Preferred Qualifications Prior experience working in multiple departments in a distribution center. Previous experience operating material handling equipment. Ability to understand written...

Customer Service Representative, FT Open Availability

  • Crystal Lake, IL (17 miles from Vernon Hills, IL)
  • 4 days ago
  • Crystal Lake, IL (17 miles from Vernon Hills, IL)
  • 4 days ago

Store 4706725: 280 N Il Route 31, Crystal Lake, Illinois 60012 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Pharmacy Customer Service Associate

  • Waukegan, IL (10 miles from Vernon Hills, IL)
  • 4 days ago
  • Waukegan, IL (10 miles from Vernon Hills, IL)
  • 4 days ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Demographic Data for Vernon Hills, IL

Moving to Vernon Hills, IL? Find some basic demographic data about Vernon Hills, IL below.


Local
National
27,581
1,029
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
customer service
....................

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Vernon Hills, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Vernon Hills, IL offer the following education background
High School or GED
34.7%
Bachelor's Degree
25.3%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.4%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Vernon Hills, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Related Career Advice Articles

two retail store workers holding a hiring sign
Ace Your Retail Job Interview: Master These Common Retail Interview Questions

Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.

Read article »
Hardware store employee smiling next to merchandise
The Evolution of Retail: Employment Opportunities for 2017 & Beyond

If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.

Read article »
seasonal retail employee using an ipad
How a Seasonal Retail Job Can Boost Your Career

Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.

Read article »