Customer Service Jobs in Rockton, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Rockford, IL (7 miles from Rockton, IL)
- 29 days ago
- Rockford, IL (7 miles from Rockton, IL)
- 29 days ago
service in a business-to-business environment Ability to work onsite in Lincolnshire for in person training during the first two weeks Able to work an 8-hour shift between 7:00 AM-6PM and in person...
- Rockford, IL (7 miles from Rockton, IL)
- 30+ days ago
- Rockford, IL (7 miles from Rockton, IL)
- 30+ days ago
Staples is business to business. Youre what binds us together. Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies....
- Rockford, IL (7 miles from Rockton, IL)
- 3 hours ago
- Rockford, IL (7 miles from Rockton, IL)
- 3 hours ago
Other duties may be assigned Customer Service Courteously, knowledgeably, and professionally operate phone equipment, answer customer inquiries, transfer calls, and relay messages for staff....
Call Center Customer Service Representative
- Rockford, IL (7 miles from Rockton, IL)
- 13 hours ago
- Rockford, IL (7 miles from Rockton, IL)
- 13 hours ago
EDUCATION/TRAINING: Previous receptionist or customer service experience preferred. Bilingual (English/Spanish) preferred. Medical terminology preferred. Minimum 35 words per minute typing....
Pharmacy Customer Service Associate
- Beloit, WI (8 miles from Rockton, IL)
- 1 day ago
- Beloit, WI (8 miles from Rockton, IL)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Belvidere, IL (20 miles from Rockton, IL)
- 5 days ago
- Belvidere, IL (20 miles from Rockton, IL)
- 5 days ago
Primary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone...
Remote --- Customer Service Representative
- Janesville, WI (20 miles from Rockton, IL)
- 6 days ago
- Janesville, WI (20 miles from Rockton, IL)
- 6 days ago
Category : Customer Service/SupportAbout TPTP is a global, digital business services company....
Remote WorkRetail Customer Experience Associate, Cherryvale - Full Time
- Rockford, IL (7 miles from Rockton, IL)
- 7 days ago
- Rockford, IL (7 miles from Rockton, IL)
- 7 days ago
Be part of an amazing story Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout...
Retail Customer Service Associate
- Rockford, IL (7 miles from Rockton, IL)
- 9 days ago
- Rockford, IL (7 miles from Rockton, IL)
- 9 days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 7151 Walton St, Rockford, IL 61108...
Customer Service Representative
- Rockford, IL (7 miles from Rockton, IL)
- 11 days ago
- Rockford, IL (7 miles from Rockton, IL)
- 11 days ago
Showcase strong problem-solving skills and deliver exceptional customer service. Join a forward-thinking team dedicated to client satisfaction and your professional development....
Retail Customer Service Cashier
- Roscoe, IL (8 miles from Rockton, IL)
- 12 days ago
- Roscoe, IL (8 miles from Rockton, IL)
- 12 days ago
Job Functions: General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Retail Customer Service Cashier
- Rockford, IL (7 miles from Rockton, IL)
- 12 days ago
- Rockford, IL (7 miles from Rockton, IL)
- 12 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Customer Service Representative
- Winnebago, IL (10 miles from Rockton, IL)
- 13 days ago
- Winnebago, IL (10 miles from Rockton, IL)
- 13 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative
- Machesney Park, IL (8 miles from Rockton, IL)
- 14 days ago
- Machesney Park, IL (8 miles from Rockton, IL)
- 14 days ago
Collaborate with internal departments to ensure seamless order fulfillment and customer satisfaction. Required Skills & Experience Education: High School Diploma or GED required....
Sales & Customer Service Associate
- Rockford, IL (7 miles from Rockton, IL)
- 15 days ago
- Rockford, IL (7 miles from Rockton, IL)
- 15 days ago
Overview Where Better Careers Begin! Massage Envy 6241 E. State ST. Rockford IL 61108 Do you have a passion for helping others? At the Massage Envy Rockford franchise, we support and inspire you...
Demographic Data for Rockton, IL
Moving to Rockton, IL? Find some basic demographic data about Rockton, IL below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Jobs in Rockton, IL
Highest Education Level
Customer Services in Rockton, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Customer Support
- Point-of-Sale System
- Wellness
- Cashier Skills
- Complaint Resolution
- Customer Satisfaction
- Reimbursement
- Energetic
- Reception
- Retail
- Relationship Management
- Decision Making
- Customer Relations
- Military Background
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Flexibility
- Inventory Management
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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