Customer Service Jobs in Mount Vernon, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Genuine Parts Company
- Mount Vernon, IL
- 2 days ago
- Mount Vernon, IL
- 2 days ago
SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....
In PersonRetail Customer Service Cashier
- Love's Travel Stops & Country Stores, Inc.
- Mount Vernon, IL
- 3 days ago
- Mount Vernon, IL
- 3 days ago
Nearest Major Market: Mount Vernon Job Segment: Retail Sales, Facilities, Food Safety, Seasonal, Retail, Operations, Quality, Customer Service...
In PersonCashier/Customer Service Associate - Benton 3rd
- Mach 1 Stores
- Benton, IL (20 miles from Mount Vernon, IL)
- 8 days ago
- Benton, IL (20 miles from Mount Vernon, IL)
- 8 days ago
For our entry-level customer service associates, there are Overnight shifts available....
In PersonDistribution Center Customer Service Associate
- Genuine Parts Company
- Mount Vernon, IL
- 20 days ago
- Mount Vernon, IL
- 20 days ago
Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores....
In Person- Dollar Tree
- Centralia, IL (19 miles from Mount Vernon, IL)
- 28 days ago
- Centralia, IL (19 miles from Mount Vernon, IL)
- 28 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
In PersonCashier / Customer Service Associate - Mt Vernon
- Mach 1 Stores
- Mount Vernon, IL
- 60+ days ago
- Mount Vernon, IL
- 60+ days ago
Have you ever dreamed of working in a lively, fast-paced environment where you can put your customer service skills to the test?...
In PersonCashier / Customer Service Associate - Benton
- Mach 1 Stores
- Benton, IL (20 miles from Mount Vernon, IL)
- 90+ days ago
- Benton, IL (20 miles from Mount Vernon, IL)
- 90+ days ago
For our entry-level customer service associates, there are AM, PM, and Overnight shifts available....
In PersonDemographic Data for Mount Vernon, IL
Moving to Mount Vernon, IL? Find some basic demographic data about Mount Vernon, IL below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Mount Vernon, IL
Highest Education Level
Customer Services in Mount Vernon, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Discretion
- Inbound
- Courteous
- Willingness To Learn
- Bathroom Remodeling
- Dusting
- Asset Protection
- First In, First Out
- Restocking
- Replenishing
- Merchandising
- Customer Support
- Pulling
- Cashier Skills
- Loading & Unloading
- Wellness
- Housekeeping
- Customer Satisfaction
- Retail
- Energetic
- Reimbursement
- Relationship Management
- Decision Making
- Military Background
- High School Diploma
- Driving
- Customer Relations
- Friendliness
- Inventory Management
- Policy Development
- Filing
- Telephone Skills
- Multitasking
- Sales
- Microsoft Excel
- Scheduling
- Staff Supervision
- Teamwork
- Microsoft Office
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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