Customer Service Jobs in Mount Prospect, IL

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 205 Jobs

Business Insurance Client Service Representative

  • Chicago, IL (17 miles from Mount Prospect, IL)
  • 1 hour ago
  • Chicago, IL (17 miles from Mount Prospect, IL)
  • 1 hour ago

Company: Marsh McLennan Agency Description: Client Service Representative Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard...

Customer Service Associate - Temporary

  • River Forest, IL (12 miles from Mount Prospect, IL)
  • 11 hours ago
  • River Forest, IL (12 miles from Mount Prospect, IL)
  • 11 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Lake Zurich, IL (11 miles from Mount Prospect, IL)
  • 11 hours ago
  • Lake Zurich, IL (11 miles from Mount Prospect, IL)
  • 11 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Pharmacy Customer Service Associate

  • Lombard, IL (13 miles from Mount Prospect, IL)
  • 11 hours ago
  • Lombard, IL (13 miles from Mount Prospect, IL)
  • 11 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Experienced Client Service Representative

  • Chicago, IL (17 miles from Mount Prospect, IL)
  • 14 hours ago
  • Chicago, IL (17 miles from Mount Prospect, IL)
  • 14 hours ago

The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...

Customer Service Representative

  • Saint Charles, IL (21 miles from Mount Prospect, IL)
  • 1 day ago
  • Saint Charles, IL (21 miles from Mount Prospect, IL)
  • 1 day ago

How We Work As a Customer Service Representative, Corpay will set you up for success by providing: Hybrid workspace in St....

Retail Customer Service

  • Stone Park, IL (11 miles from Mount Prospect, IL)
  • 1 day ago
  • Stone Park, IL (11 miles from Mount Prospect, IL)
  • 1 day ago

Other Customer Service duties include, but are not limited to: Providing excellent customer service by greeting customers, interacting with customers in person and on the phone Processing sales, loans...

Showroom Customer Service Representative

  • Chicago, IL (17 miles from Mount Prospect, IL)
  • 1 day ago
  • Chicago, IL (17 miles from Mount Prospect, IL)
  • 1 day ago

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....

Real Estate & Customer Experience, Associate

  • Chicago, IL (17 miles from Mount Prospect, IL)
  • 1 day ago
  • Chicago, IL (17 miles from Mount Prospect, IL)
  • 1 day ago

Key responsibilities include: Dedication to delivering exceptional customer service through proactive and responsive service....

Part-Time Customer Service Representative - Neonatal ICU (Evenings)

  • Chicago, IL (17 miles from Mount Prospect, IL)
  • 1 day ago
  • Chicago, IL (17 miles from Mount Prospect, IL)
  • 1 day ago

This includes greeting patients, answering/routing telephone calls, ordering supplies and other administrative/customer service duties....

Technical Support and Customer Service Associate (32581)

  • Chicago, IL (17 miles from Mount Prospect, IL)
  • 1 day ago
  • Chicago, IL (17 miles from Mount Prospect, IL)
  • 1 day ago

seeking a Technical Support and Customer Service Associate for a direct client to join their Personal Support Center (PSC) team....

Remote Work

Customer Service Representative - Bilingual Spanish/English

  • Chicago, IL (17 miles from Mount Prospect, IL)
  • 1 day ago
  • Chicago, IL (17 miles from Mount Prospect, IL)
  • 1 day ago

service is a plus!...

Customer Service Representative

  • Niles, IL (6 miles from Mount Prospect, IL)
  • 1 day ago
  • Niles, IL (6 miles from Mount Prospect, IL)
  • 1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative (RSS)

  • Hoffman Estates, IL (13 miles from Mount Prospect, IL)
  • 1 day ago
  • Hoffman Estates, IL (13 miles from Mount Prospect, IL)
  • 1 day ago

One to two years' experience in administration and customer service. Experience in property management, real estate, or residential management industries preferred....

Customer Service Representative

  • Woodridge, IL (23 miles from Mount Prospect, IL)
  • 2 days ago
  • Woodridge, IL (23 miles from Mount Prospect, IL)
  • 2 days ago

Job Requirements High standards for excellence, integrity and customer service Excellent customer service skills Ability to resolve conflict in a professional and decisive manner Foundational sales...

Demographic Data for Mount Prospect, IL

Moving to Mount Prospect, IL? Find some basic demographic data about Mount Prospect, IL below.

Local
National
57,177
1,523
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
IBM SkillsBuild
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Mount Prospect, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Mount Prospect, IL offer the following education background
High School or GED
34.5%
Bachelor's Degree
25.4%
Associate's Degree
16.0%
Vocational Degree or Certification
12.0%
Master's Degree
5.5%
Some College
4.2%
Some High School
1.8%
Doctorate Degree
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Mount Prospect, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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