Customer Service Jobs in Mattoon, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Cashier / Customer Service Associate - Charleston
- Charleston, IL (10 miles from Mattoon, IL)
- 5 days ago
- Charleston, IL (10 miles from Mattoon, IL)
- 5 days ago
Calling all customer service rockstars and cashier virtuosos! Are you ready to: Dazzle customers with your million-dollar smile? Juggle operational duties like a circus pro?...
Cashier / Customer Service Associate - Ttown
- Teutopolis, IL (23 miles from Mattoon, IL)
- 8 days ago
- Teutopolis, IL (23 miles from Mattoon, IL)
- 8 days ago
If so, then you might just be perfect for this customer service position at our convenience store! READY TO JOIN OUR CONVENIENCE STORE TEAM?...
Retail Customer Service Cashier
- Tuscola, IL (22 miles from Mattoon, IL)
- 10 days ago
- Tuscola, IL (22 miles from Mattoon, IL)
- 10 days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
Responsible for transactional customer service and policy renewal process. Supports account administrators, account managers and producers in renewing existing policies and selling new accounts....
Customer Service Representative
- Sullivan, IL (14 miles from Mattoon, IL)
- 25 days ago
- Sullivan, IL (14 miles from Mattoon, IL)
- 25 days ago
Agri-Fab is looking for a day shift Customer Service Representative Agri-Fab is a leader in the lawn and garden marketplace with shipments reaching around the globe....
Demographic Data for Mattoon, IL
Moving to Mattoon, IL? Find some basic demographic data about Mattoon, IL below.
Customer Service Online Courses and Training Opportunities
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Salary for Customer Service Jobs in Mattoon, IL
Highest Education Level
Customer Services in Mattoon, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Order Entry
- Reading
- Order Processing
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Facility Management
- Food Service Management
- Inbound
- Courteous
- Willingness To Learn
- Dusting
- First In, First Out
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Complaint Resolution
- Wellness
- Cashier Skills
- Customer Satisfaction
- Forklift
- Reimbursement
- Scanning
- Energetic
- Retail
- Customer Relations
- Military Background
- High School Diploma
- Driving
- Friendliness
- Telephone Skills
- Flexibility
- Inventory Management
- Filing
- Sales
- Multitasking
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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