Customer Service Jobs in Lombard, IL

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 223 Jobs

Remote --- Customer Service Representative

  • Oak Brook, IL (7 miles from Lombard, IL)
  • 4 hours ago
  • Oak Brook, IL (7 miles from Lombard, IL)
  • 4 hours ago

REMOTE --- CUSTOMER SERVICE REPRESENTATIVE at Teleperformance USA in Job Description Category : Customer Service/Support About TP TP is a global, digital business services company....

Remote Work

Customer Care Representative - Premier Dietary Sup

  • Chicago, IL (18 miles from Lombard, IL)
  • 4 hours ago
  • Chicago, IL (18 miles from Lombard, IL)
  • 4 hours ago

goods....

Customer Service Representative (Hybrid or Remote)

  • Elk Grove Village, IL (9 miles from Lombard, IL)
  • 4 hours ago
  • Elk Grove Village, IL (9 miles from Lombard, IL)
  • 4 hours ago

a highly responsive and unsurpassed level of customer service....

Remote Work

Client Service Representative

  • Merrionett pk, IL (20 miles from Lombard, IL)
  • 4 hours ago
  • Merrionett pk, IL (20 miles from Lombard, IL)
  • 4 hours ago

A Client Service Representative position is a key customer service position within the company....

Customer Service Representative I

  • Warrenville, IL (10 miles from Lombard, IL)
  • 4 hours ago
  • Warrenville, IL (10 miles from Lombard, IL)
  • 4 hours ago

Position Highlights: Position: Customer Service Representative I Location: Warrenville, IL Full Time Hours: Monday-Friday, standard business hours What you will do: Answers patient telephone calls,...

Retail Customer Experience Associate, Woodlands Mall - Full Time

  • Skokie, IL (18 miles from Lombard, IL)
  • 5 hours ago
  • Skokie, IL (18 miles from Lombard, IL)
  • 5 hours ago

Id : REQ_569570, Title : Retail Customer Experience Associate, Woodlands Mall - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...920,...

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

  • Oak Brook, IL (7 miles from Lombard, IL)
  • 5 hours ago
  • Oak Brook, IL (7 miles from Lombard, IL)
  • 5 hours ago

You're dedicated to selling and delivering a customer service experience that is unlike any other....

Associate Customer Service Representative

  • Chicago, IL (18 miles from Lombard, IL)
  • 8 hours ago
  • Chicago, IL (18 miles from Lombard, IL)
  • 8 hours ago

Qualifications - Internal Bachelor's Degree preferred 1-3 years of direct or indirect customer service experience a plus Strong customer service skills, including verbal and written contact, follow-through...

Customer Support Associate

  • Chicago, IL (18 miles from Lombard, IL)
  • 8 hours ago
  • Chicago, IL (18 miles from Lombard, IL)
  • 8 hours ago

service orientationAbility to work in a team environment and interact in a consistent positive mannerExcellent verbal and written communication skillsAbility to multi task while maintaining strong...

Customer Service Representative

  • Deerfield, IL (21 miles from Lombard, IL)
  • 13 hours ago
  • Deerfield, IL (21 miles from Lombard, IL)
  • 13 hours ago

Job Description The Customer Service Representative is responsible for providing high quality customer care to create a positive experience for our B2B customers....

Remote Work

Spanish Bilingual CUSTOMER SERVICE REPRESENTATIVE

  • Des Plaines, IL (13 miles from Lombard, IL)
  • 20 hours ago
  • Des Plaines, IL (13 miles from Lombard, IL)
  • 20 hours ago

Provide prompt, accurate, and friendly customer service....

Pharmacy Customer Service Associate

  • Lyons, IL (11 miles from Lombard, IL)
  • 20 hours ago
  • Lyons, IL (11 miles from Lombard, IL)
  • 20 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate - Temporary

  • Lyons, IL (11 miles from Lombard, IL)
  • 20 hours ago
  • Lyons, IL (11 miles from Lombard, IL)
  • 20 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Bilingual Customer Service Representative

  • Chicago, IL (18 miles from Lombard, IL)
  • 21 hours ago
  • Chicago, IL (18 miles from Lombard, IL)
  • 21 hours ago

Apply to be Bilingual Customer Service Representative today!...

Customer Service Representative - Bilingual

  • Rolling Meadows, IL (13 miles from Lombard, IL)
  • 21 hours ago
  • Rolling Meadows, IL (13 miles from Lombard, IL)
  • 21 hours ago

Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline!...

Demographic Data for Lombard, IL

Moving to Lombard, IL? Find some basic demographic data about Lombard, IL below.


Local
National
52,794
1,908
Medium

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Customer Service Jobs in Lombard, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Lombard, IL offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Lombard, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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