Customer Service Jobs in Kansas, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
Customer Service Representative
- Casey, IL (18 miles from Kansas, IL)
- 5 days ago
- Casey, IL (18 miles from Kansas, IL)
- 5 days ago
Store 4701306: 502 SR 49/504 N Central Ave, Casey, Illinois 62420 Shift Availability Evenings Job Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative...
Pharmacy Customer Service Associate
- Charleston, IL (13 miles from Kansas, IL)
- 5 days ago
- Charleston, IL (13 miles from Kansas, IL)
- 5 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative Tier II
- Mattoon, IL (24 miles from Kansas, IL)
- 15 days ago
- Mattoon, IL (24 miles from Kansas, IL)
- 15 days ago
Excellent customer service skills. Strong understanding of retail business practices. Excellent negotiation and conflict resolution skills....
Retail Customer Service Cashier
- Greenup, IL (22 miles from Kansas, IL)
- 45+ days ago
- Greenup, IL (22 miles from Kansas, IL)
- 45+ days ago
Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....
/23101/track.gif&z=8&s=RTL&ih_t=7%2F31%2F2025+4%3A29%3A43+AM&utm_medium=internal%20referrer&utm_campaign=grocery-outlet---ceda-profile&utm_content=grocery-outlet&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Cashier Customer Service Associate - Casey
- Casey, IL (18 miles from Kansas, IL)
- 45+ days ago
- Casey, IL (18 miles from Kansas, IL)
- 45+ days ago
If so, then you might just be perfect for this customer service position at our convenience store! READY TO JOIN OUR CONVENIENCE STORE TEAM?...
Customer Service Representative, PT Overnights
- Mattoon, IL (24 miles from Kansas, IL)
- 45+ days ago
- Mattoon, IL (24 miles from Kansas, IL)
- 45+ days ago
Store 4701232: 1821 Dewitt Ave, Mattoon, Illinois 61938 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, PT Evenings
- Paris, IL (11 miles from Kansas, IL)
- 60+ days ago
- Paris, IL (11 miles from Kansas, IL)
- 60+ days ago
Store 4701224: 300 S Main St, Paris, Illinois 61944 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, PT Weekends
- Paris, IL (11 miles from Kansas, IL)
- 60+ days ago
- Paris, IL (11 miles from Kansas, IL)
- 60+ days ago
Store 4701224: 300 S Main St, Paris, Illinois 61944 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative Tier I
- Mattoon, IL (24 miles from Kansas, IL)
- 60+ days ago
- Mattoon, IL (24 miles from Kansas, IL)
- 60+ days ago
Excellent customer service skills. Demonstrate confident and clear communication skills to express thoughts, opinions, and ideas in a respectful manner....
Cashier / Customer Service Associate - Charleston
- Charleston, IL (13 miles from Kansas, IL)
- 90+ days ago
- Charleston, IL (13 miles from Kansas, IL)
- 90+ days ago
Calling all customer service rockstars and cashier virtuosos! Are you ready to: Dazzle customers with your million-dollar smile? Juggle operational duties like a circus pro?...
Demographic Data for Kansas, IL
Moving to Kansas, IL? Find some basic demographic data about Kansas, IL below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Kansas, IL
Highest Education Level
Customer Services in Kansas, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Listening
- Dispatching
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Resolution
- Claims
- Inbound
- Courteous
- Willingness To Learn
- Education Experience
- First In, First Out
- Service Sales
- Long-Term Disability
- Wholesale
- Asset Protection
- Merchandising
- Point-of-Sale System
- Customer Support
- Cashier Skills
- Complaint Resolution
- Wellness
- Customer Satisfaction
- Reimbursement
- Retail
- Energetic
- Reception
- Military Background
- Customer Relations
- High School Diploma
- Friendliness
- Driving
- Telephone Skills
- Inventory Management
- Flexibility
- Filing
- Policy Development
- Multitasking
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »