Customer Service Jobs in Hoffman Estates, IL

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 131 Jobs

Customer Service Representative (Hybrid or Remote)

  • Elk Grove Village, IL (13 miles from Hoffman Estates, IL)
  • 4 hours ago
  • Elk Grove Village, IL (13 miles from Hoffman Estates, IL)
  • 4 hours ago

a highly responsive and unsurpassed level of customer service....

Remote Work

Customer Service Representative I

  • Warrenville, IL (23 miles from Hoffman Estates, IL)
  • 4 hours ago
  • Warrenville, IL (23 miles from Hoffman Estates, IL)
  • 4 hours ago

Position Highlights: Position: Customer Service Representative I Location: Warrenville, IL Full Time Hours: Monday-Friday, standard business hours What you will do: Answers patient telephone calls,...

Retail Customer Experience Associate, Woodlands Mall - Full Time

  • Skokie, IL (23 miles from Hoffman Estates, IL)
  • 5 hours ago
  • Skokie, IL (23 miles from Hoffman Estates, IL)
  • 5 hours ago

Id : REQ_569570, Title : Retail Customer Experience Associate, Woodlands Mall - Full Time, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...920,...

Customer Service Representative

  • Deerfield, IL (14 miles from Hoffman Estates, IL)
  • 13 hours ago
  • Deerfield, IL (14 miles from Hoffman Estates, IL)
  • 13 hours ago

Job Description The Customer Service Representative is responsible for providing high quality customer care to create a positive experience for our B2B customers....

Remote Work

Spanish Bilingual CUSTOMER SERVICE REPRESENTATIVE

  • Des Plaines, IL (15 miles from Hoffman Estates, IL)
  • 20 hours ago
  • Des Plaines, IL (15 miles from Hoffman Estates, IL)
  • 20 hours ago

Provide prompt, accurate, and friendly customer service....

Pharmacy Customer Service Associate

  • Gurnee, IL (18 miles from Hoffman Estates, IL)
  • 20 hours ago
  • Gurnee, IL (18 miles from Hoffman Estates, IL)
  • 20 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate

  • Gurnee, IL (18 miles from Hoffman Estates, IL)
  • 20 hours ago
  • Gurnee, IL (18 miles from Hoffman Estates, IL)
  • 20 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Representative - Bilingual

  • Rolling Meadows, IL (8 miles from Hoffman Estates, IL)
  • 21 hours ago
  • Rolling Meadows, IL (8 miles from Hoffman Estates, IL)
  • 21 hours ago

Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline!...

Customer Service Representative - Overnights

  • Wilmot, WI (24 miles from Hoffman Estates, IL)
  • 21 hours ago
  • Wilmot, WI (24 miles from Hoffman Estates, IL)
  • 21 hours ago

Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential!...

Customer Service Associate Job Roselle, IL

  • Roselle, IL (13 miles from Hoffman Estates, IL)
  • 23 hours ago
  • Roselle, IL (13 miles from Hoffman Estates, IL)
  • 23 hours ago

Bring JOY to YOUR Journey and ap ply today for our part-time Customer Service Associate position!...

Customer Service Representative

  • Vernon Hills, IL (11 miles from Hoffman Estates, IL)
  • 1 day ago
  • Vernon Hills, IL (11 miles from Hoffman Estates, IL)
  • 1 day ago

Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Member Representative I's or Branch Customer...

Spanish Bilingual Remote Customer Service Representative

  • Evanston, IL (24 miles from Hoffman Estates, IL)
  • 1 day ago
  • Evanston, IL (24 miles from Hoffman Estates, IL)
  • 1 day ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Work

Remote Customer Service Representative

  • Evanston, IL (24 miles from Hoffman Estates, IL)
  • 1 day ago
  • Evanston, IL (24 miles from Hoffman Estates, IL)
  • 1 day ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Work

Retail Customer Service Associate

  • Glenview, IL (17 miles from Hoffman Estates, IL)
  • 1 day ago
  • Glenview, IL (17 miles from Hoffman Estates, IL)
  • 1 day ago

This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

Customer Care Representative - Regional Omnichannel

  • Hanover Park, IL (12 miles from Hoffman Estates, IL)
  • 1 day ago
  • Hanover Park, IL (12 miles from Hoffman Estates, IL)
  • 1 day ago

SKILLS: Excellent customer service skills required. Demonstrated sales skills required....

Demographic Data for Hoffman Estates, IL

Moving to Hoffman Estates, IL? Find some basic demographic data about Hoffman Estates, IL below.

Local
National
12,812,477
319,486

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Customer Service Jobs in Hoffman Estates, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Hoffman Estates, IL offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Hoffman Estates, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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