Customer Service Jobs in Highwood, IL

Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.

Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.

1-15 of 164 Jobs

Customer Service Representative

  • Old Mill Creek, IL (18 miles from Highwood, IL)
  • 9 hours ago
  • Old Mill Creek, IL (18 miles from Highwood, IL)
  • 9 hours ago

service in a business-to-business environment Ability to work onsite in Lincolnshire for in person training during the first two weeks Able to work an 8-hour shift between 7:00 AM-6PM and in person...

Sales Account Manager

  • Old Mill Creek, IL (18 miles from Highwood, IL)
  • 30+ days ago
  • Old Mill Creek, IL (18 miles from Highwood, IL)
  • 30+ days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Retail Customer Service Cashier

  • Elk Grove Village, IL (16 miles from Highwood, IL)
  • 14 days ago
  • Elk Grove Village, IL (16 miles from Highwood, IL)
  • 14 days ago

Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs....

Customer Service Representative

  • Addison, IL (21 miles from Highwood, IL)
  • moments ago
  • Addison, IL (21 miles from Highwood, IL)
  • moments ago

The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our business....

CisionOne, Customer Support Associate, CX Comms Cloud, Americas,

  • Chicago, IL (22 miles from Highwood, IL)
  • 3 hours ago
  • Chicago, IL (22 miles from Highwood, IL)
  • 3 hours ago

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our...

Pharmacy Customer Service Associate

  • Roselle, IL (21 miles from Highwood, IL)
  • 15 hours ago
  • Roselle, IL (21 miles from Highwood, IL)
  • 15 hours ago

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....

Customer Service Associate Job Northlake, IL

  • Northlake, IL (20 miles from Highwood, IL)
  • 17 hours ago
  • Northlake, IL (20 miles from Highwood, IL)
  • 17 hours ago

Bring JOY to YOUR Journey and ap ply today for our part-time Customer Service Associate position!...

Customer Service Representative

  • Morton Grove, IL (11 miles from Highwood, IL)
  • 23 hours ago
  • Morton Grove, IL (11 miles from Highwood, IL)
  • 23 hours ago

Perform other related duties as assigned Qualifications Interpersonal and customer service skills. Analytical and problem-solving skills. Multitasking and organizational skills....

Retail Customer Experience Associate, Woodfield - Full Time

  • Schaumburg, IL (18 miles from Highwood, IL)
  • 1 day ago
  • Schaumburg, IL (18 miles from Highwood, IL)
  • 1 day ago

Be part of an amazing story Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout...

Remote Customer Service Representative

  • Waukegan, IL (11 miles from Highwood, IL)
  • 1 day ago
  • Waukegan, IL (11 miles from Highwood, IL)
  • 1 day ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Work

Spanish Bilingual Remote Customer Service Representative

  • Melrose Park, IL (21 miles from Highwood, IL)
  • 1 day ago
  • Melrose Park, IL (21 miles from Highwood, IL)
  • 1 day ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Work

Customer Service Associate

  • Norridge, IL (16 miles from Highwood, IL)
  • 1 day ago
  • Norridge, IL (16 miles from Highwood, IL)
  • 1 day ago

Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours...

Customer Service Representative II

  • Deerfield, IL (3 miles from Highwood, IL)
  • 1 day ago
  • Deerfield, IL (3 miles from Highwood, IL)
  • 1 day ago

-The customer service role is responsible for documenting service failures that impact the customer and the organization....

Customer Service Representative(s)

  • Wheeling, IL (7 miles from Highwood, IL)
  • 1 day ago
  • Wheeling, IL (7 miles from Highwood, IL)
  • 1 day ago

at Brentano, Inc. in Wheeling, Illinois, United States Job Description Brentano, Inc. in Wheeling, IL seeks Customer Service Representative(s)....

Part-Time Customer Service Representative - 6W MIC

  • Chicago, IL (22 miles from Highwood, IL)
  • 1 day ago
  • Chicago, IL (22 miles from Highwood, IL)
  • 1 day ago

at University of Illinois at Chicago in Chicago, Illinois, United States Job Description Part-Time Customer Service Representative - 6W MICU (Weekends only) Part-Time Customer Service Representative...

Demographic Data for Highwood, IL

Moving to Highwood, IL? Find some basic demographic data about Highwood, IL below.

Local
National
5,102
158
Medium/Sm

Customer Service Online Courses and Training Opportunities

iHireRetail curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Coggno
Customer Service
Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their...
Udemy
Customer Service & Support For Customer Service Executives
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Customer Service Jobs in Highwood, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireRetail research efforts.

Highest Education Level

Customer Services in Highwood, IL offer the following education background
High School or GED
35.3%
Bachelor's Degree
25.0%
Associate's Degree
15.7%
Vocational Degree or Certification
12.0%
Master's Degree
5.3%
Some College
4.2%
Some High School
1.9%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Services in Highwood, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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