Customer Service Jobs in Galena, IL
Customer Service Professionals in the retail industry are responsible for assisting customers with inquiries, complaints, or problems. They interact directly with customers to hear their concerns, solve problems, and provide them with information about products or services. They help to create an environment that fosters customer loyalty and enhances the shopping experience. This often includes processing returns or exchanges, resolving complaints, and ensuring that customers leave satisfied. These professionals may work in a physical store or in a virtual setting, such as a call center or online chat support.
Important skills for a Customer Service Professional in the retail industry include strong communication and problem-solving skills, patience, empathy, and excellent knowledge of the company's products or services. There are also certain certifications that can enhance a professional's credentials in this field, such as the Certified Customer Service Professional (CCSP) and the Professional Customer Service Certification (PCSC). Prior to becoming a Customer Service Professional, individuals may hold roles such as Sales Associate, Cashier, or Store Clerk, where they can gain valuable experience in dealing with customers and understanding the retail environment.
- Bellevue, IA (9 miles from Galena, IL)
- 2 days ago
- Bellevue, IA (9 miles from Galena, IL)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
- Platteville, WI (23 miles from Galena, IL)
- 2 days ago
- Platteville, WI (23 miles from Galena, IL)
- 2 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer....
Client Service Representative (CSR)
- Dubuque, IA (18 miles from Galena, IL)
- 2 days ago
- Dubuque, IA (18 miles from Galena, IL)
- 2 days ago
The Client Service Representative is responsible for carrying out various P&C activities related to the servicing and development of clients insurance programs. Requirements Key Responsibilities:...
Pharmacy Customer Service Associate
- Platteville, WI (23 miles from Galena, IL)
- 4 days ago
- Platteville, WI (23 miles from Galena, IL)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Platteville, WI (23 miles from Galena, IL)
- 4 days ago
- Platteville, WI (23 miles from Galena, IL)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Healthcare Customer Service Representative - Remote
- Dubuque, IA (18 miles from Galena, IL)
- 5 days ago
- Dubuque, IA (18 miles from Galena, IL)
- 5 days ago
Category : Customer Service/SupportAbout TPTP is a global, digital business services company....
Remote WorkCustomer Service Associate - Temporary
- Dubuque, IA (18 miles from Galena, IL)
- 20 days ago
- Dubuque, IA (18 miles from Galena, IL)
- 20 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Dubuque, IA (18 miles from Galena, IL)
- 29 days ago
- Dubuque, IA (18 miles from Galena, IL)
- 29 days ago
As a Customer Service Representative with Hirschbach your expectation is to communicate with Hirschbachs customer base in all matters related to handling their freight....
Retail Customer Service Associate
- Dubuque, IA (18 miles from Galena, IL)
- 30+ days ago
- Dubuque, IA (18 miles from Galena, IL)
- 30+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 4400 Asbury Rd, Dubuque, IA 52002...
Experienced in Retail and Customer Service?
- Dubuque, IA (18 miles from Galena, IL)
- 30+ days ago
- Dubuque, IA (18 miles from Galena, IL)
- 30+ days ago
Use your skills and talents to deliver meaningful, valued customer service to those who need it most. At Illuminus, every interaction matters....
Retail Customer Service Associate
- Dubuque, IA (18 miles from Galena, IL)
- 45+ days ago
- Dubuque, IA (18 miles from Galena, IL)
- 45+ days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
- Dubuque, IA (18 miles from Galena, IL)
- 45+ days ago
- Dubuque, IA (18 miles from Galena, IL)
- 45+ days ago
Client Service Representative Dubuque, IA What our Client Service Representatives do and why it's important: Cottingham and Butler is growing and we are adding Client Service Representatives to...
Customer Service Representative
- Dubuque, IA (18 miles from Galena, IL)
- 90+ days ago
- Dubuque, IA (18 miles from Galena, IL)
- 90+ days ago
by providing a superior level of customer service to members, prospective members, and guests....
Demographic Data for Galena, IL
Moving to Galena, IL? Find some basic demographic data about Galena, IL below.
Customer Service Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Customer Service Jobs in Galena, IL
Highest Education Level
Customer Services in Galena, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inbound/Outbound Calling
- English
- Spanish
- Reading
- Call Center Experience
- One Call Resolution
- Payment Processing
- Claims
- Discretion
- Inbound
- Courteous
- Willingness To Learn
- Bathroom Remodeling
- Education Experience
- Long-Term Disability
- Replenishing
- Restocking
- Wholesale
- Asset Protection
- First In, First Out
- Merchandising
- Pulling
- Customer Support
- Cashier Skills
- Loading & Unloading
- Customer Satisfaction
- Housekeeping
- Reimbursement
- Retail
- Energetic
- Relationship Management
- Decision Making
- Customer Relations
- Friendliness
- High School Diploma
- Driving
- Telephone Skills
- Inventory Management
- Policy Development
- Multitasking
- Problem Solving
- Sales
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Ace Your Retail Job Interview: Master These Common Retail Interview Questions
Read our guide to retail interview questions and answers so you can speak confidently about your interest in retail, dealing with difficult customers, multitasking, teamwork, and more.
Read article »
The Evolution of Retail: Employment Opportunities for 2017 & Beyond
If you're considering a retail career path, read this overview to learn more about how the rise of online shopping is impacting the retail industry as a whole.
Read article »
How a Seasonal Retail Job Can Boost Your Career
Discover how these six skills you learn in a seasonal retail role can set you up for success in the next step of your professional journey.
Read article »